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Can't unsubscribe using link in e-mail noticications


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11 replies to this topic

#1 OFFLINE   RAD

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Posted 18 November 2013 - 01:36 PM

Tried to click on the link provided at the bottom on the e-mail notifications to unsubscribe but nothing happens, doesn't look like a hyperlink on the e-mail.


See post My Setup for configuration info.


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#2 OFFLINE   Drucifer

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Posted 18 November 2013 - 02:31 PM

Yep. Just tried it. Does nothing.


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#3 OFFLINE   David Bott

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Posted 18 November 2013 - 04:36 PM

I just subscribed to this thread to see what happens when someone responds to it.  This is very pondering to say the least as we have not done anything to the email system. 


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#4 OFFLINE   RAD

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Posted 18 November 2013 - 04:37 PM

OK, here's a response, see if you can unsubscribe with the link.


Sent from my iPhone using DBSTalk

See post My Setup for configuration info.


#5 OFFLINE   David Bott

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Posted 18 November 2013 - 04:44 PM

Hi...I can click the link to take me to this thread and also the link to unsubscribe from it and it is a link.  However, the link for the unsubscribe, where it should take me to does, not seem valid. 

 

I am using a MAC and the MAIL program. 

 

I have sent a note into the software developers to see if they have head of this issue.  


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#6 ONLINE   longrider

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Posted 18 November 2013 - 05:11 PM

David, I just tried on one of my emails (using Thunderbird) and while the unsubscribe shows as a link to something it is not clickable.  However if I copy and paste the text into a browser it takes me to the correct unsubscribe point


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#7 OFFLINE   David Bott

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Posted 18 November 2013 - 05:18 PM

Thanks, very pondering to say the least.  I do have a trouble ticket open and hope to maybe hear from them back on it.

 

Are the other URL's clickable?  Like the one that takes you to the thread you are subscribed to?


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DISCLAIMER: All spelling and grammatical errors done on purpose for the proofreadingly challenged.


#8 OFFLINE   RAD

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Posted 18 November 2013 - 05:48 PM

Are the other URL's clickable?  Like the one that takes you to the thread you are subscribed to?

Yes, the link for the subscribed thread works fine, it's just the unsubscribe link that doesn't work.


See post My Setup for configuration info.


#9 OFFLINE   David Bott

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Posted 18 November 2013 - 05:57 PM

Thank you.


David Bott

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#10 OFFLINE   David Bott

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Posted 19 November 2013 - 11:28 AM

Ok, a change was made by the developers.  Did the change help?  


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#11 OFFLINE   RAD

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Posted 19 November 2013 - 11:42 AM

Ok, a change was made by the developers.  Did the change help?  

Yep, that works, thanks.


See post My Setup for configuration info.


#12 OFFLINE   David Bott

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Posted 19 November 2013 - 11:46 AM

Yes, same for me.  Great.  Good catch guys and glad they were able to solve it.

 

Thank you.


David Bott

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DISCLAIMER: All spelling and grammatical errors done on purpose for the proofreadingly challenged.





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