I am 10+ year Direct TV customer. with 3 standard receivers. 2 of the receivers I purchased 10 years ago, and remaining receiver is a 2 year old leased model. I decided to upgrade the leased receiver to an HD model, as I had replaced a standard analog large screen television with a current generation flat screen HD set.
Yesterday the installer came and after installing a new dish, he replaced all my receivers, not just the one I chose to upgrade to HD. He said the new SD receivers were needed to operate off the new dish. Ok so far. After he finished the install, he had to rework some errors, such as installing the wrong LNB for my channel lineup. I was randomly checking channels, and noticed one that was not available that I was receiving before he came and replaced all the receivers and installed a new dish and LNB. He said his work order told him which reflector/LNB combo to use, (which was incorrect) and it was my luck he had the correct LNB on the truck. He finishes his work and I QC his work a second time. All looks good. Then he collects up all the old receivers and takes them to his truck. I told him that 2 of the receivers he took were mine, that I had purchased them 10 years ago, and they were not Direct TV property. He told me that he has orders to take back all receivers, and that If I wanted my receivers back he would have to remove all the new equipment. I said he could have the security card, but I wanted my property back. He refused. I demanded he give me a receipt for what he took, and he refused, saying I would get a receipt in the mail. I did not want to waste more of my day with him reinstalling the old receivers and dish, so I submitted to the "theft" of my receivers. I have written to Direct TV- telling them what I have written here.....and I am still waiting for a reply.
Has any one else experienced the confiscation of customer owned receivers ?