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Guest Message by DevFuse

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Installer confiscated customer owned recievers


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74 replies to this topic

#21 OFFLINE   slice1900

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Posted 19 November 2013 - 05:31 PM

Not necessarily.  If either of those owned receivers were used in a guest room that it only used occasionally, the TS might want the ability to activate & deactivate it based on whether guests were coming or not.  I've been considering trying to get a couple of owned receivers to put into my upstairs guest rooms.  If I did that, and DirecTV then forced me to upgrade them, I'd be pissed if they put me onto a leased model, which would require me to either keep them active all year long or return them every time that I wanted to deactivate them (and worse yet, charge me and trigger a new 2 year commitment every time that I wanted to reactivate them).

 

 

But someday, those receivers will become obsolete. Maybe not for many years, but someday. Then Directv can tell you "these are no longer compatible with our system, they must be replaced" and they'll replace them with leased receivers. That's the risk you take with owning, that one day what you paid for and own will become worthless.


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#22 OFFLINE   inkahauts

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Posted 20 November 2013 - 01:11 AM

If you have the protection plan, I do believe they get replaced with owned receivers.  Unless that changed recently.



#23 OFFLINE   linuspbmo

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Posted 20 November 2013 - 08:53 PM

I have no idea why someone would want to hang onto two 10-year-old SD receivers....you should be thanking them for taking them away for you....worth nothing and if you didnt dispose of them properly worth a hefty fine for you if you got caught....what a ridiculous thread.

I have several owned Hughes sd-hbh receivers that I kept after upgrading to all HD last year. I left the old dish up and put the old receivers in spare bedrooms. Now when we have visitors all I have to do is call Directv and activate the receivers. When the company leaves I call and deactivate them. You can't do that with all leased boxes.


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#24 OFFLINE   peds48

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Posted 20 November 2013 - 08:56 PM

I have several owned Hughes sd-hbh receivers that I kept after upgrading to all HD last year. I left the old dish up and put the old receivers in spare bedrooms. Now when we have visitors all I have to do is call Directv and activate the receivers. When the company leaves I call and deactivate them. You can't do that with all leased boxes.

eventually these will become obsolete 


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#25 OFFLINE   linuspbmo

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Posted 21 November 2013 - 07:55 AM

eventually these will become obsolete 

Until then I have my receivers and can use them as I see fit and will continue to save money to the last.



#26 OFFLINE   242424

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Posted 21 November 2013 - 08:46 AM

eventually these will become obsolete 

 

So will the HR44



#27 OFFLINE   peds48

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Posted 21 November 2013 - 09:04 AM

So will the HR44

Correct!  but the HR44 has a longer life span....


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#28 OFFLINE   JosephB

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Posted 21 November 2013 - 09:48 AM

Activating and deactivating receivers on demand isn't exactly something DirecTV probably wants to encourage. If it is, they should let you keep a Genie mini if you deactivate it. Maybe put it in vacation mode but not the rest of your account? 



#29 OFFLINE   studechip

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Posted 21 November 2013 - 08:07 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.


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#30 OFFLINE   dpeters11

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Posted 21 November 2013 - 08:27 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

 

But I don't think we know what boxes they were. Does it in reality matter if they were MPG boxes? Those boxes can only be used on DirecTV, and MPG is being phased out. On top of that, if they don't have an RID, they can't be put onto someone's account regardless.

 

Having a deactivated owned box only has a benefit if you're going to potentially re use it or sell it.



#31 OFFLINE   242424

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Posted 21 November 2013 - 09:21 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

 

Bingo. Doesn't matter if he wanted them for doorstops, they weren't DTV's, they were his. 


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#32 OFFLINE   Laxguy

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Posted 21 November 2013 - 11:12 PM

No one knows that for sure. Lots of time mistakes are made in understanding the terms. Confiscated and stolen are emotional terms; it also could be that the installer didn't have the right information. 


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#33 OFFLINE   CCarncross

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Posted 22 November 2013 - 07:38 AM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

Not stolen if they were upgraded for free to work with his new setup, SWM, etc....



#34 OFFLINE   Yoda-DBSguy

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Posted 22 November 2013 - 06:14 PM

Not stolen if they were upgraded for free to work with his new setup, SWM, etc....

I'd like to chime in as well.

 

If the upgraded receivers he received were placed on his account as "owned" then I'd have no issue with the old ones being taken; however, if they took his "owned" receivers and replaced them with "leased" then yes, I'd consider them stolen.


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#35 OFFLINE   CCarncross

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Posted 22 November 2013 - 10:17 PM

Upgraded for free is only applicable when customer has the protection plan...part of the issue has to do with whether the new setup is SWM, and in most cases the old equipment is not compatible so it HAS to be replaced, especially if its 10-year-old SD junk.



#36 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:06 AM

Which manufacturer and model were the owned ones?

They were older Hughes models,   10 + old.  I did not retain the model number types.



#37 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:16 AM

What do you want the old receivers for? The tech is supposed to take all swaps on upgrades and service calls if the customer refuses the tech can change the work order to a new outlet instead of a swap. You may be charged more for a new outlet in that case. He could also as Peds stated not the account you refused giving up the receivers and he is supposed to just take the cards as they belong to Directv in all cases. If the receivers are that old they are worthless and he did you a favor taking them.

 

Does it matter what I wanted them for ?  The reason I wanted them is the same reason why I keep all old electronics products--to cannibalize them for useful parts, electronic components, mechanical parts, brackets, cords, switches, etc.   Unless you are a scrounger and electronics hobbyist,  ham radio operator, or have  a grandson with an interest in all things electronic-you would not understand.  Unless you design and construct gadgets, useful things, and sometimes even saleable products, and have a limited R&D budget,  the reuse and reutilization of discarded equipment is necessary evil.    This is what I do.



#38 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:25 AM

OK here is the Reply from DirecTV.

 

Dear Mr. xxxx

Thank you for writing. My name is Jessica and I am a Resolution Specialist with DIRECTV's Email Department. I understand your concerns regarding the original DIRECTV Receivers the technician took with him at the time of your upgrade. I tried to call you this evening at 7:35 PM CT but unfortunately, I was unable to reach you. While I would have enjoyed speaking with you, I'm happy to assist further via email.

I would first like to apologize for the delays in addressing this question for you. When an upgrade is completed, it is standard that the technician takes the equipment being replaced. However, I do understand your concerns since the receivers in question were previously owned. As such, I have forwarded this information to the Home Service Provider's office for follow up. In doing this, you would be contacted (most likely tomorrow, 11/21) with additional information regarding the equipment.

While upon return to the local warehouse, we are normally unable to retrieve equipment for you. This will give us the opportunity to see, since the upgrade was just completed, if this is an available option.

Mr. xxxx  I appreciate the opportunity to assist you today and I hope this information is helpful in addressing your concerns. Thanks again for writing!

Sincerely,

[MOD EDIT]
DIRECTV Resolution Specialist

 

The receivers have not been returned as of today.  Its doubtful I will ever see them again, but its a matter of principle and I will take this as far as is reasonable.  You see Direct has admitted they took customer owned property.     Its now THEFT.

 


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#39 OFFLINE   sigma1914

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Posted 04 December 2013 - 09:46 AM

If you feel it's theft, then file a police report.


If you stop responding to them or put them on ignore, then eventually they'll go away.

#40 OFFLINE   Laxguy

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Posted 04 December 2013 - 10:24 AM

A misunderstanding by an installer. It certainly is not theft. 

Perhaps they'd be willing to give you 20-30 pounds of obsolete equipment, in the absence of locating your very own old receivers. Why not suggest that to Jessica.


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