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Guest Message by DevFuse

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Installer confiscated customer owned recievers


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74 replies to this topic

#26 OFFLINE   242424

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Posted 21 November 2013 - 08:46 AM

eventually these will become obsolete 

 

So will the HR44



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#27 OFFLINE   peds48

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Posted 21 November 2013 - 09:04 AM

So will the HR44

Correct!  but the HR44 has a longer life span....


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#28 OFFLINE   JosephB

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Posted 21 November 2013 - 09:48 AM

Activating and deactivating receivers on demand isn't exactly something DirecTV probably wants to encourage. If it is, they should let you keep a Genie mini if you deactivate it. Maybe put it in vacation mode but not the rest of your account? 



#29 OFFLINE   studechip

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Posted 21 November 2013 - 08:07 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.


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#30 OFFLINE   dpeters11

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Posted 21 November 2013 - 08:27 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

 

But I don't think we know what boxes they were. Does it in reality matter if they were MPG boxes? Those boxes can only be used on DirecTV, and MPG is being phased out. On top of that, if they don't have an RID, they can't be put onto someone's account regardless.

 

Having a deactivated owned box only has a benefit if you're going to potentially re use it or sell it.



#31 OFFLINE   242424

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Posted 21 November 2013 - 09:21 PM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

 

Bingo. Doesn't matter if he wanted them for doorstops, they weren't DTV's, they were his. 


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#32 OFFLINE   Laxguy

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Posted 21 November 2013 - 11:12 PM

No one knows that for sure. Lots of time mistakes are made in understanding the terms. Confiscated and stolen are emotional terms; it also could be that the installer didn't have the right information. 


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#33 OFFLINE   CCarncross

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Posted 22 November 2013 - 07:38 AM

The bottom line is that those receivers belong to the customer, not Directv. They were stolen.

Not stolen if they were upgraded for free to work with his new setup, SWM, etc....



#34 OFFLINE   Yoda-DBSguy

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Posted 22 November 2013 - 06:14 PM

Not stolen if they were upgraded for free to work with his new setup, SWM, etc....

I'd like to chime in as well.

 

If the upgraded receivers he received were placed on his account as "owned" then I'd have no issue with the old ones being taken; however, if they took his "owned" receivers and replaced them with "leased" then yes, I'd consider them stolen.


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#35 OFFLINE   CCarncross

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Posted 22 November 2013 - 10:17 PM

Upgraded for free is only applicable when customer has the protection plan...part of the issue has to do with whether the new setup is SWM, and in most cases the old equipment is not compatible so it HAS to be replaced, especially if its 10-year-old SD junk.



#36 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:06 AM

Which manufacturer and model were the owned ones?

They were older Hughes models,   10 + old.  I did not retain the model number types.



#37 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:16 AM

What do you want the old receivers for? The tech is supposed to take all swaps on upgrades and service calls if the customer refuses the tech can change the work order to a new outlet instead of a swap. You may be charged more for a new outlet in that case. He could also as Peds stated not the account you refused giving up the receivers and he is supposed to just take the cards as they belong to Directv in all cases. If the receivers are that old they are worthless and he did you a favor taking them.

 

Does it matter what I wanted them for ?  The reason I wanted them is the same reason why I keep all old electronics products--to cannibalize them for useful parts, electronic components, mechanical parts, brackets, cords, switches, etc.   Unless you are a scrounger and electronics hobbyist,  ham radio operator, or have  a grandson with an interest in all things electronic-you would not understand.  Unless you design and construct gadgets, useful things, and sometimes even saleable products, and have a limited R&D budget,  the reuse and reutilization of discarded equipment is necessary evil.    This is what I do.



#38 OFFLINE   JAQUEBAUER

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Posted 04 December 2013 - 09:25 AM

OK here is the Reply from DirecTV.

 

Dear Mr. xxxx

Thank you for writing. My name is Jessica and I am a Resolution Specialist with DIRECTV's Email Department. I understand your concerns regarding the original DIRECTV Receivers the technician took with him at the time of your upgrade. I tried to call you this evening at 7:35 PM CT but unfortunately, I was unable to reach you. While I would have enjoyed speaking with you, I'm happy to assist further via email.

I would first like to apologize for the delays in addressing this question for you. When an upgrade is completed, it is standard that the technician takes the equipment being replaced. However, I do understand your concerns since the receivers in question were previously owned. As such, I have forwarded this information to the Home Service Provider's office for follow up. In doing this, you would be contacted (most likely tomorrow, 11/21) with additional information regarding the equipment.

While upon return to the local warehouse, we are normally unable to retrieve equipment for you. This will give us the opportunity to see, since the upgrade was just completed, if this is an available option.

Mr. xxxx  I appreciate the opportunity to assist you today and I hope this information is helpful in addressing your concerns. Thanks again for writing!

Sincerely,

[MOD EDIT]
DIRECTV Resolution Specialist

 

The receivers have not been returned as of today.  Its doubtful I will ever see them again, but its a matter of principle and I will take this as far as is reasonable.  You see Direct has admitted they took customer owned property.     Its now THEFT.

 


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#39 OFFLINE   sigma1914

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Posted 04 December 2013 - 09:46 AM

If you feel it's theft, then file a police report.


If you stop responding to them or put them on ignore, then eventually they'll go away.

#40 OFFLINE   Laxguy

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Posted 04 December 2013 - 10:24 AM

A misunderstanding by an installer. It certainly is not theft. 

Perhaps they'd be willing to give you 20-30 pounds of obsolete equipment, in the absence of locating your very own old receivers. Why not suggest that to Jessica.


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#41 OFFLINE   scrybigtv

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Posted 04 December 2013 - 03:45 PM

Perhaps "theft" IS too strong a word.  That said, some of the responses to what was a very real and valid concern to the OP are arrogant at best, and border on outright insulting.  Are good manners totally a thing of the past?

 

If that reads like a rant, I apologize.  I normally appreciate the good advice offered here on DBSTalk.


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#42 OFFLINE   studechip

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Posted 04 December 2013 - 04:11 PM

A misunderstanding by an installer. It certainly is not theft. 

Perhaps they'd be willing to give you 20-30 pounds of obsolete equipment, in the absence of locating your very own old receivers. Why not suggest that to Jessica.

It's not a misunderstanding when the installer is told by the customer that the equipment is owned and he still takes them. That's theft.


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#43 OFFLINE   inkahauts

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Posted 04 December 2013 - 04:16 PM

I think the key thing she said in that email was previously owned. My guess is they are considered payment for the new boxes in some way to keep it from ever being a theft. But who knows.

While I agree they should have just left them I see nothing where they are actually saying they stole them.

#44 OFFLINE   Laxguy

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Posted 04 December 2013 - 07:19 PM

Some people thrive on hyperbole, others on insult. 


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#45 OFFLINE   studechip

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Posted 04 December 2013 - 07:51 PM

Hyperbole? Sure.

http://dictionary.re...owse/stolen?s=t



#46 OFFLINE   peds48

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Posted 04 December 2013 - 08:10 PM

sto·len, steal·ing, noun
verb (used with object)
1.
to take (the property of another or others) without permissionor right, especially secretly or by forceA pickpocket stole hiswatch.
 
From your link.  according to this thread, neither of those happened.

Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#47 OFFLINE   studechip

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Posted 04 December 2013 - 08:48 PM

 

sto·len, steal·ing, noun
verb (used with object)
1.
to take (the property of another or others) without permissionor right, especially secretly or by forceA pickpocket stole hiswatch.
 
From your link.  according to this thread, neither of those happened.

 

Especially doesn't mean exclusively. Do you need a definition of exclusive, too?



#48 OFFLINE   peds48

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Posted 04 December 2013 - 08:55 PM

it might not be "exclusively" but it does put emphasis on it.  


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#49 OFFLINE   Laxguy

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Posted 04 December 2013 - 09:25 PM

Well, at least one person has both overstatement and insult in his domain.......


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#50 OFFLINE   studechip

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Posted 04 December 2013 - 09:31 PM

I've never thought of allusion as an adult activity.






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