I could use a little advice.
I own all my DishNetwork equipmnet. I bought my 622 at Costco. I bought two dishes - one for the HD LNB and a second dish for the two SD LNBs. I ran RG6 from one dish to the other, then ran RG6 from the second dish to my 622 DVR. I have a DishNetwork spliter which puts the signales into two coax inputs in the back of my 622.
All has worked perfect for many years. Maybe 5 years? I thought my 622 ran a bit warm, so it always sits on a laptop cool pad which runs 24/7.
About 3 weeks ago I saw different lights than I normally see. Starting from the left, the two light under "MODE" I found the left lamp is off, and the right lamp is orange. To the right of MODE I have two lamps under TV1. Both are not light. To the right is TV2, and the left most light is blue, and the right most light is not light. This is what it looks like when the 622 DVR is off. When I turn it on, under TV1, the left lamp is green.
I am recieving nothing. I can only see what is stored on my hard drive in the 622. The "aquireing signal, never sees anything, and then the DVD goes to a error screen.
Reading the manual, it told me how to do a hard reboot. I open the right most door on the 622, and press and hold the power button until the unit shuts off. This forces a reboot and it tried to aquire a signal again.
Every time I do this I see nothing when it tried to aquire a signal. Both my dishes and bolted rock stedy and pointed the right way and have worked in 50MPH wind storms, and also have worked in snow and when incased in ice. I believe they the pointed correctly.
This morning I bought 50 feet of new RG6 at Lowells, and ran a new cable from the SD (2 LNBs) dish to the back of my 622, and nothing changed.
The error screen that come up after the 622 can not fine any signal says "Signal Code: 31-11-45"
It also lists the serial number of my DVR and also lists a long number for a smart card (which I do no use).
As I own all of my equipmnet I am relucent to call DishNetwork because I do not know if they will help me with customer owned equipmnet. Do you think I should call them?
Can any DishNetwork teks here offer me any advicce on what I should do next?
Any advice wpould be apperciated. This set up of mine has worked great since I instaled it, and the HD is lovely.
Thanks in advance.