I am looking for a DishNetwork person (or anyone really) who can help me decode a error code on my 622.
I bought my 622 at Costco about the time it was released. I did the install myself. I have two dishes - one dish has the LNB for HD, and the second dish has two LNBs for SD. Using RG6, I ran a shot bit of cable from the HD dish to the SD dish, then about 50 feet from the the SD dish to the back of my 622. I called DN and read them the numbers on the back of my 622 and they turned it on in about 3 or 4 minutes.
All has worked perfect since the install. It has been maybe 5 years or more (?). I installed it just when the 622 was released.
A few weeks ago, the lights did not look correct on the front of my 622. I read the manual and learned how to do a hard reboot which I did (using the power button on the right door on the 622). When the screen came up that said acquiring signal, it never did move or acquir anything. Both my dished are bolted down rock solid and have not moved. Then my 622 gives me a error screen. It says "error code 31-11-45" And then it lists what I think are the serial number of my 622 and a card number.
I replaced the RG6 that ran from the roof to to the 622 and that did nothing.
I am looking for a buddy that has DN and I am going to bring my 622 over to his house and see if it still fails.
Can anyone tell me what error code 31-11-45 means?
I understand I can subscribe to a DN protection plan and I will do that if I can not fix this. But I would like to make sure it is not something I can repair my self first.
Thanks in advance.