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Guest Message by DevFuse

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New To Board - First Post-Directv Voice Search on TV

voice control search directv app ios7

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6 replies to this topic

#1 OFFLINE   sydkar

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Posted 29 November 2013 - 05:17 PM

I had The Genie (HR 34/700) installed on Wednesday and I am having a problem with both of my iPad and iPhone apps utilizing the "voice search on screen feature".

It works mainly for the first search, and then returns a message of "technical problems", "please try again later".

Has this happened to anyone else? It's a real downer due to the new technology and my ability to use it immediately. I have gone through all of my settings and set-up options, making sure that my receivers and phone are all hooked to the same wifi networks.

Anyone ??

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#2 OFFLINE   peds48

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Posted 29 November 2013 - 05:23 PM

have not seen that message.  What is the verbatim 


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#3 OFFLINE   sydkar

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Posted 29 November 2013 - 05:44 PM

The first one, on the app, says " I'm sorry, voice control could not be initialized"....That's when it won't even let me get to the TV screen, like now.

When I can get on, I said "Search for Seinfeld", and it found all upcoming shows. And now, I will try a second command...

"search for "honeymooners"

 

ERROR--Sorry, there appears to be an issue

We're sorry, we encountered a technical issue. Please try again later.


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#4 OFFLINE   Diana C

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Posted 30 November 2013 - 09:29 AM

Yes...I've seen that too. Trying to use voice command on my iPhone 5s results in exactly the same problem. On startup, voice command fails to initialize 3 out of 4 times. If you get it to initialize, it actually returns a result the first time you use it, after that it just says "We're sorry, we encountered a technical issue. Please try again later"

Even when it works, the results are underwhelming. When asked to "find James Bond Movies" yesterday (when 3 such movies were playing) it returned the response that it could find no James Bond movies and returned about 30 other titles. If asked to find "Bond" movies, it returned a dozen films, only one of which was actually a Bond movie and totally missed the other two that were on, and the 4 or 5 scheduled for later in the day.

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#5 OFFLINE   sydkar

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Posted 30 November 2013 - 06:33 PM

Thanks for the replies. You hit it right on the head. I'm going to keep testing it out . On my iPad last night I had three successful searches.

 


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#6 OFFLINE   sydkar

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Posted 16 December 2013 - 04:02 PM

Just wanted to thank everyone for the feedback.

It seems as though the app has improved, and speaking a little bit clearer, as well as with shorter, more concise commands, has helped a great deal.


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#7 OFFLINE   dpeters11

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Posted 16 December 2013 - 06:48 PM

I think it has improved, and always helps to be extra clear. I have a Blackberry, but have used the feature a few times.


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