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Guest Message by DevFuse

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DTV Android App - Scheduler fails to record correct channel


Best Answer davahad , 20 February 2014 - 04:53 PM

Subject: Your DIRECTV online account [Incident: 131117-003815] [Incident: 131204-006202]

Logan S (ID W2867) (02/20/2014 07:25 AM)
Dear Mr. XXXXXXXXXXX,

Thank you for writing back. I'm happy to assist you regarding the trouble you have been having with the wrong programs being recorded and I apologize for the delay in resolution for this issue. Our support team has reported that this issue should now be resolved for you. This was resolved by an update to our system. You may need to delete and then reinstall the DIRECTV app. Please try again and let us know if you still have the same problem.

Thank you again for writing us. At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service and we’re glad you’re a part of the DIRECTV family, Mr. XXXXXXXXXXXXXXX.

Sincerely,

Logan S.
W2867
DIRECTV Resolution Specialist 
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5 replies to this topic

#1 OFFLINE   davahad

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Posted 03 December 2013 - 06:28 PM

I am using Version 3.2.007 for Android on Note 3.  When I remote schedule a recording of San Jose Sharks Hockey on Channel 698 which is my local RSN it then proceeds to record a Center Ice Channel which I do not subscribe to.  Also, even if I did subscribe to Center Ice the game is not out of market so I wouldn't be able to watch the Center Ice Channel.

 

For example using the app today I searched for the Sharks.  Came up with Record Channel 698.  Finished.  Go to receiver and channel 769 is now scheduled to record.

 

So why does it record a channel I did not select and that I do not subscribe to?  

 

Attached are pictures documenting the issue.

 

Screenshot_2013-12-03-13-45-26_resized.png

20131203_134902_resized.jpg


Two (2) HR24-500's*
5 LNB Dish*
HR10-250**
3 LNB Dish**
Pioneer Elite 1120HD 50" Plasma (1080i)
Denon 4308 CI
HR24's connected via HDMI through Denon Receiver
RG6 Quad Shield Cable 30' Run (No SWiM)
Network - Cat 6 Cable/Gigabit Linksys EG008W Switch & Linksys WRT600N Router

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#2 OFFLINE   arvada keith

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Posted 04 December 2013 - 02:42 PM

Not only does it not record the correct channel it often records a replay not the live game. Also it sometimes records an SD version on a different channel. Directv needs to fix this now! The app worked fine until they "upgraded" the app to include all that streaming stuff. Just make the scheduler work again!


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#3 OFFLINE   tonycsmoke

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Posted 17 December 2013 - 07:53 AM

I've had the very same issue - a couple of times it recorded the replay, a couple of times it recorded on the non-hd channel.  This is recording St Louis Blues broadcast. 



#4 OFFLINE   davahad

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Posted 19 February 2014 - 05:44 PM

So any updates to this?  I inquired to DTV on 12/5/2013 and received the following response:

 

Subject: Your DIRECTV online account [Incident: 131117-003815]

Logan S (ID W2867) (12/05/2013 01:59 PM)
Dear Mr. XXXXXXXXX,

Thank you for writing us. I understand your concern with wanting to know the status of the DVR Scheduler issue that was forwarded to our support team.

I have reviewed your account and I have confirmed that this issue is still being investigated at this time. Due to the complicated manner of our mobile apps and DVR Scheduler, this issue can take some time to resolve as it takes the collaboration of several different groups within DIRECTV. Our support team is highly trained and is working diligently to correct this problem for you as soon as possible.

Thanks again for writing, Mr. XXXXXXXX. We appreciate your patience while we work to resolve this issue for you.

Sincerely,

Logan S.
W2867
DIRECTV Resolution Specialist

Two (2) HR24-500's*
5 LNB Dish*
HR10-250**
3 LNB Dish**
Pioneer Elite 1120HD 50" Plasma (1080i)
Denon 4308 CI
HR24's connected via HDMI through Denon Receiver
RG6 Quad Shield Cable 30' Run (No SWiM)
Network - Cat 6 Cable/Gigabit Linksys EG008W Switch & Linksys WRT600N Router

#5 OFFLINE   davahad

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Posted 20 February 2014 - 04:53 PM   Best Answer

Subject: Your DIRECTV online account [Incident: 131117-003815] [Incident: 131204-006202]

Logan S (ID W2867) (02/20/2014 07:25 AM)
Dear Mr. XXXXXXXXXXX,

Thank you for writing back. I'm happy to assist you regarding the trouble you have been having with the wrong programs being recorded and I apologize for the delay in resolution for this issue. Our support team has reported that this issue should now be resolved for you. This was resolved by an update to our system. You may need to delete and then reinstall the DIRECTV app. Please try again and let us know if you still have the same problem.

Thank you again for writing us. At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service and we’re glad you’re a part of the DIRECTV family, Mr. XXXXXXXXXXXXXXX.

Sincerely,

Logan S.
W2867
DIRECTV Resolution Specialist 

Two (2) HR24-500's*
5 LNB Dish*
HR10-250**
3 LNB Dish**
Pioneer Elite 1120HD 50" Plasma (1080i)
Denon 4308 CI
HR24's connected via HDMI through Denon Receiver
RG6 Quad Shield Cable 30' Run (No SWiM)
Network - Cat 6 Cable/Gigabit Linksys EG008W Switch & Linksys WRT600N Router

#6 OFFLINE   davahad

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Posted 20 February 2014 - 04:55 PM

Got the above reply today and tried 3 different recordings of SJ Sharks and they all scheduled to the correct channel so looks like DTV has fixed this problem.


Two (2) HR24-500's*
5 LNB Dish*
HR10-250**
3 LNB Dish**
Pioneer Elite 1120HD 50" Plasma (1080i)
Denon 4308 CI
HR24's connected via HDMI through Denon Receiver
RG6 Quad Shield Cable 30' Run (No SWiM)
Network - Cat 6 Cable/Gigabit Linksys EG008W Switch & Linksys WRT600N Router




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