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Is your Genie having problems with freezing?


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23 replies to this topic

Poll: Genie Problems with Freezing (78 member(s) have cast votes)

Are you having problems with freezing on your Genie?

  1. I am not having problems and I use the internal disk (29 votes [36.71%] - View)

    Percentage of vote: 36.71%

  2. I am having problems and I use the internal disk (41 votes [51.90%] - View)

    Percentage of vote: 51.90%

  3. I am not having problems and I use an external disk (4 votes [5.06%] - View)

    Percentage of vote: 5.06%

  4. I am having problems and I use an external disk (5 votes [6.33%] - View)

    Percentage of vote: 6.33%

Vote Guests cannot vote

#1 OFFLINE   bpratt

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Posted 05 December 2013 - 01:03 PM

I was wondering how many Genie users are having occasional problems with freezing and does the problem relate to using an external disk. 


Edited by bpratt, 05 December 2013 - 03:47 PM.

HR10-250   550G WD  6.4a
HR21-700   750G WD x087f AM21
HR21-700 2000G WD x087f AM21
HR44-500 2000G WD x08c2
DirecTV since 1997


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#2 OFFLINE   adamson

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Posted 05 December 2013 - 02:28 PM

no issues at this time for me. HR44-700 internal drive in use.


HR44-700 C41W-100 C41W-100, Choice Package, NFL ST, Distant Networks ABC CBS NBC FOX East/West


#3 OFFLINE   maerativo

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Posted 05 December 2013 - 02:46 PM

Having occasional pixelization and freezing issues. HR44-500 external drive, 4TB Seagate HDD in Sans Digital MS1UT+B enclosure.  


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#4 OFFLINE   peds48

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Posted 05 December 2013 - 02:49 PM

no issues.  HR34 internal


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#5 OFFLINE   toobs

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Posted 05 December 2013 - 03:50 PM

I already voted.  No issues on my 34 using the internal drive.



#6 OFFLINE   RunnerFL

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Posted 05 December 2013 - 04:31 PM

No issues on 34 or 44, both external.


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#7 OFFLINE   jefte1

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Posted 05 December 2013 - 04:44 PM

have freezing and pix issues on my local NBC  hr34


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#8 OFFLINE   wingrider01

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Posted 05 December 2013 - 07:15 PM

issues hr34 no external



#9 OFFLINE   eileen22

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Posted 05 December 2013 - 07:25 PM

Freezing and pix issues on HR34 with internal, mostly on CBS local, and started after latest software release 799.


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#10 OFFLINE   CliffV

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Posted 05 December 2013 - 11:47 PM

I voted "not freezing, internal drive". But that might be misleading. Here's the scoop:

I've had my HR44-200 with a 3TB internal drive for 3 weeks now. I have had absolutely NO problems with it. However, I just returned an HR34-700 with a 2TB internal drive. It was freezing left and right. That's one of the reasons I had it replaced.

I don't know if the freezing on my HR34 was the same freezing everyone else was seeing. In late September, I went on a 2 week vacation. However, while I was gone, my house was hit be severe weather and power outages. So, the whole vacation my HR34 didn't record. The recording history complained about the recorded show not matching the guide for every show in the series list. That phenomena lasted until I got home and rebooted the HR34. From then on, the HR34 recorded shows as it should, but many of them froze like the other "Genie freezes" thread describes.

Prior to September, this same HR34 has needed to be preemptively rebooted once a week. If I didn't, then some time in the second week the machine would freeze and need to be red button rebooted. After September, the freezes were much more frequent.

I replaced the HR34 figuring it was damaged in the storm. But there was definitely something funky with the machine before that.

#11 OFFLINE   MysteryMan

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Posted 06 December 2013 - 04:05 AM

As I posted on another thread for the past two weeks I having been experiencing severe freezing/pixelation issues with my HR34-700 when recording the series Hostages. My Genie is set to record other series (Person of Interest, The Blacklist, and Almost Human) but the issue is only with the Hostages recordings. At the time the recordings were made the receiver's software was 0x744. It has been updated to 0x799. Our local weather was not a factor. Am using the Genie's internal drive.


DirecTV customer since 1995.


#12 OFFLINE   lgb0250

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Posted 06 December 2013 - 05:58 AM

I've had problems with my HR34, internal, with freezing. The only good thing is that it seems to mainly happen during commercials while watching live TV. I either have to sit there and wait for it to make up its mind, or do a couple of last channel pushes and then it goes back to normal!

#13 OFFLINE   kram

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Posted 06 December 2013 - 04:47 PM

HR 44-200. Occasional freezing/pixelation. No external drive.

5-LNB SlimLine w/SWM16 // HR44-700 w/Samsung UN40ES6100 // HR24-200 w/Sony KDL-46XBR9 // HR23-700 w/Samsung UN32D4000 // Pioneer Elite VSX-23TXH A/V Receiver // Sony Blu-ray BDP-S3100 // DirecTV since 2000


#14 OFFLINE   jagrim

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Posted 07 December 2013 - 07:57 AM

The only time I saw freezing (no pixelation issues) was just prior to a hard drive failure.

#15 OFFLINE   jrangel

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Posted 07 December 2013 - 02:41 PM

I was just watching a recorded program from internal drive and it froze.  I had to the red button reset as it did not respond to remote or front panel 1 month old HR-44.



#16 OFFLINE   Getteau

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Posted 09 December 2013 - 11:14 AM

been traveling a lot, but was getting a good bit of freezing/pixilization last month on my hr44-500 with internal drive immediately after I got the 797 update.  Just sat down for the first time yesterday to really watch TV on it and noticed it starting again.  When it started last month, I started doing backup recordings to other DVR's in the house so I wouldn't miss any of the new shows.  I'm just glad I have multiple HR's for fall back.


Thanks,
Rich

HR44-500 - HDMI to Panasonic TC-50S1 50" Plasma
HR24-100 - HDMI to Panasonic TC-50S1 50" Plasma
HR23-700 - HDMI to Insignia 42" Plasma
HR22-100 - HDMI to LG 32" LCD
HR21-700 - WD 1T Green Power drive - HDMI to Toshiba 65HM167 65" rear projection

R22-200 - Component to Insignia 42" Plasma
R15 - svideo to Toshiba 32" tube tv


#17 OFFLINE   damondlt

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Posted 09 December 2013 - 03:37 PM

No freezing issues at all.
HR34-700 0x799 Using internal

DIRECTV Since 5/13/2012:

    Living room      Master Bedroom        Bedroom 2            Bedroom 3       Office/Bedroom 4      

HR34-700  /  C31-700  /  HR24-500 / HR23-700  /  H25-100 

Slimline 5 / SWiM 16 / Premier / MLB EI  / MRV

Blue Ridge Cable Networked 30-3 Mbps 

 

 

 


#18 OFFLINE   VaJim

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Posted 09 December 2013 - 04:47 PM

Just curious.......as long as this issue has been going on and it seems to be wide spread, do we know dtv's official position is? It seems some are getting replacements while most are waiting until the next firmware update.

#19 OFFLINE   bpratt

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Posted 09 December 2013 - 05:31 PM

Just curious.......as long as this issue has been going on and it seems to be wide spread, do we know dtv's official position is? It seems some are getting replacements while most are waiting until the next firmware update.

It look like only about 50% of the Genie users are having this problem. There must be some combination of equipment and setup that is causing it, but I don't think DirecTV has a clue. [MOD EDIT]


HR10-250   550G WD  6.4a
HR21-700   750G WD x087f AM21
HR21-700 2000G WD x087f AM21
HR44-500 2000G WD x08c2
DirecTV since 1997


#20 OFFLINE   damondlt

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Posted 10 December 2013 - 06:40 AM

It look like only about 50% of the Genie users are having this problem. [MOD EDIT]

Where did you come up with that number?

I'm sure directv has far more then the 46 Genie customers then the votes found here.

If 50% of all Genies we bad, I'm sure Directv would know.

I have a lot of friends and Family with Genies, whom all work fine currently.
Seems to me most of the issues are that so called Flawless HR44.

DIRECTV Since 5/13/2012:

    Living room      Master Bedroom        Bedroom 2            Bedroom 3       Office/Bedroom 4      

HR34-700  /  C31-700  /  HR24-500 / HR23-700  /  H25-100 

Slimline 5 / SWiM 16 / Premier / MLB EI  / MRV

Blue Ridge Cable Networked 30-3 Mbps 

 

 

 





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