Hello - Well, I've exhausted all resources, so I'm coming to the gurus here for some much appreciated help... Here's the scenario:
Comcast Xfinity ISP > Arris modem > NetGear R4500 Router > 5-port switch > GenieGo (plus 2 HR34 devices also on this switch)
- GenieGo device works perfectly within the house on my iPad, iPhone, and Windows PC, but the "Out of Home Access" feature doesn't work. When I'm outside of the house, the app stalls at the "searching for GenieGo" point, and when I'm in the house and run the "Test Out of Home Access" option within the app, it keeps telling me that "Out of Home Access is not setup" and wants me to go through the setup again.
- I've setup the IP address reservation and Port Forwarding on router using both the automated method where my laptop is connected via wire directly to my NetGear N900 Series Router (model R4500) and the GenieGo software remotely configures the router, AND when that didn't work, manually per the DirecTV instructions here. I've reserved 192.168.1.23 for the GenieGo device, then setup TCP port forwarding for ports 8082 and 8083 for that internal IP address. I also tried different port combinations with no luck.
- DirecTV's advanced tech support group told me to call my COMCAST ISP, and have them open those ports. So, I called Comcast, told them I needed ports 8082 and 8083 open for this streaming service... they charged me $79.95 for their "Signature Service" advanced tech support. That tech told me that Comcast does not block those ports. He says the only ports they block are those listed here. He logged into my PC via remote conferencing service, controlled my dekstop and confirmed I had the NetGear router configured correctly (after viewing the geniego requirements). NOTE: Sitting in front of my NetGear Router is the Comcast-supplied Arris cable/telephony modem which provides my internet, which he did not access in any way. I had thought that maybe this is where a change also needed to be made, but apparently not.
- I called DirecTV back and after another hour on the phone with tech support, still no luck. They pointed the finger back at Comcast.
- When I use a "port checking" online service such as CanYouSeeMe.org or yougetsignal.com to check to see which ports are open (per DirecTV's recommendation), those tools identify my IP address as 220.127.116.11, which is Comcast ISP, and the results say "Connection timed out" or"Port 8082 is closed on 18.104.22.168" respectively. In fact, no matter what port i put in there (whether it be 80 or 8083 or 100, or whatever), it says the port is closed (or times out)
So, I'm at a loss.
Does this give anyone enough information to go on? I'll send a 6-pack to your house if you can solve this.
Thank you very much for your time.
Edited by chris.dg, 10 December 2013 - 10:47 PM.