I was beginning to scratch my umm head at this response but then it hit me. . . For a large number of (read likely well upwards of 90%) of subscribers adding a second Genie would require a truck roll to replace a SWM dish with a SWM 16 OR swap an 8 for a 16 or add another 8 or 16 into an existing infrastructure.
Allowing DIY could become a support nightmare (not that this couldn't happen by grabbing an extra DVR off of Solid Signal or Weaknees and hooking it up without doing the math) but I sort of can sense some of the uproar that might ensue.
I have dual 16s in place and more than enough capacity. My entire wiring infrastructure was contracted through a local low voltage shop and the initial head end equipment (Spaun amplified multiswitch through the upgrade to dual SWM8s) were contracted through them or a local AV specialist that services Direct TV. My home is too large and I am too persnickety to try to leverage some poor flat rate installer for my install.
My initial install leveraged single coax drops to the service locations and diplexers to split out the Sat and Terrestrial signals. When Direct upgraded to the current HD offerings that dipped into the OTA bands, I had them again come out and add two additional lines to 4 locations (for DVRs) and just a second line to the others. All service locations also have hardwired Cat5e ports alongside the coax drops.
I have since converted the 8s to 16s myself and expanded the wall board to add in diplexers to bridge the 2 into a single DECA cloud but I am certainly not typical. I expected to pay for these services and I choose to "source" my own DVR "purchases" in order to get the models I choose. Again not normal.
Given the size of my infrastructure and number of technological leaps to keep pace with them I have spent upwards of 6K just on the infrastructure to support my Direct TV addictions I do all my own equipment installs and troubleshooting now leaving only dish alignment/repair/replacement to DirectTV.
I get it sort of when I step outside my own environment but OTOH it would seem to me that if one were to choose to add another Genie to their mix they should be able to pay for that privilege. Time and materials would be fair. Allow a procurement from SS or WK but insist on a truck roll for connection to add capacity if needed. If no additional components are required its a simple receiver install flat rate. Then after two years start crediting back in a monthly discount the cost of the Genie to the subscriber.
Ultimately subscriber gets what they desire, Direct ensures it works proper and doesn't hand it out for nothing, but assuming the subscriber doesn't churn, they will realize money back after they have maintained the service contract duration. Everybody wins.
Don "at least that is how it seems to me but what do I know?" Bolton
Add a client. There's issues. And you can't just let people have two genies and no clients. That would just become a disaster.