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Guest Message by DevFuse

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Freezing/Pixelation issues on your Genie? DATA COLLECTION


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250 replies to this topic

#21 OFFLINE   maerativo

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Posted 23 December 2013 - 01:11 PM

I was having pix and freeze problems on my new HR44-500, installed about a month ago. Last week we experienced additional issues requiring a service call (scheduled recordings cancelled: code 39 and searching for satellite signal: code 771). The service tech replaced a six year old LNB on the satellite dish and a faulty SWiM16 and I've not experienced a pix or freeze problem since. Of course my experience may have nothing to do with the pix and freeze problem others are experiencing, just thought I would throw this out there for general FYI.


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#22 OFFLINE   Laxguy

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Posted 23 December 2013 - 01:12 PM

Thank you. That will help some folks, for sure. 


"Laxguy" means a guy who loves lacrosse.

#23 OFFLINE   aldiesel

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Posted 26 December 2013 - 09:20 PM

Report 20131226-F0B.  Frozen recording from 12/13 at 6:30 PM at the 1 minute mark on 7 ABC - Wheel of Fortune



#24 OFFLINE   osu1ne

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Posted 27 December 2013 - 12:30 PM

Report 20131227-1B6B Frozen recording from 12/25/13. Four recordings of 24 on audience channel 101. Time recorded was 2 PM, 5 PM, 8 PM and 11PM. First recording went in 6 minutes other three froze at start. Tried to move forward and it went to delete screen. 



#25 OFFLINE   Skyboss

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Posted 27 December 2013 - 06:53 PM

We've actually had clients freeze. Grey screen. Have to reboot the genie and the client to get it back.

Also getting a lot of loss of signal when changing channel as it tries to decide which tuner to use. Happens at every TV location and is random with clear skies. It sorts itself out then works fine. Usually when there are multiple programs recording.
List is getting short….FMC HD, ID HD, Sundance HD, and Encore HD Channels.

#26 OFFLINE   osu1ne

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Posted 28 December 2013 - 08:52 AM

Report 20131228-212F Recorded Ohio State Basketball game on BTN 610 12-27-13 @ 7 PM. It froze at 16 minute mark. Audio continued. I tried to move forward and it went to delete screen. Tried to go back and it went to 16 minute mark. Since I record everything duplicate on my HR 24 I watched it there. I'm calling Directv today to see if anyone can help. This has been going on since release 799 that updated on 12-16-13. I have filled out multiple reports and sent to Directv. Thanks Stuart for the forum and report survey.



#27 OFFLINE   drehrlich

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Posted 30 December 2013 - 07:42 PM

There is no option for the H25 client. I am having this problem viewing recordings on my H25 boxes as well as the HR34-700.

Can the H25 be added?

Thanks.

#28 OFFLINE   drehrlich

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Posted 30 December 2013 - 07:50 PM

This problem started happening on out local PBS station this evening. WPSU out of State College PA. Channel 3. It is still happening on the local NBC station, channel 6. Any clue as to what the heck is causing this?

#29 OFFLINE   Laxguy

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Posted 30 December 2013 - 09:55 PM

Can you please flesh out what is - or is not- happening? Error messages? Things you've tried such as rebooting the DVR? 


"Laxguy" means a guy who loves lacrosse.

#30 OFFLINE   drehrlich

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Posted 31 December 2013 - 11:20 AM

Can you please flesh out what is - or is not- happening? Error messages? Things you've tried such as rebooting the DVR?


The picture will pixelate and audio will break up. Sometimes just waiting will get past the problem spot.

Occasionally, the image will freeze for a minute or more. Only once did I have to power cycle the HR34-700.



#31 OFFLINE   CeeBee

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Posted 05 January 2014 - 03:11 PM

I'm curious about what others here are currently experiencing on this issue.  I did 9 to 12 SENDREPORTs on freezes/freezes with audio/pixelation, etc. from 12/12/13 thru 12/31/13.  Since then?  Just a few minor instances of pixelation, and zero freezes.

 

Did DirecTV quietly fix something for the new year?    



#32 OFFLINE   bpratt

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Posted 05 January 2014 - 03:42 PM

I'm curious about what others here are currently experiencing on this issue.  I did 9 to 12 SENDREPORTs on freezes/freezes with audio/pixelation, etc. from 12/12/13 thru 12/31/13.  Since then?  Just a few minor instances of pixelation, and zero freezes.
 
Did DirecTV quietly fix something for the new year?


My freezes stopped around the middle of December. Don't know why.

HR10-250   250G WD  6.4a
HR21-700   750G WD 0x0912 AM21
HR21-700 2000G WD 0x0912 AM21
HR44-500 2000G WD 0x0987
DirecTV since 1997


#33 OFFLINE   Getteau

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Posted 05 January 2014 - 03:50 PM

We had a break for a few weeks from early December till around Christmas.  Then after Christmas we had a bad day on the 28th and I just haven't had a chance to send in the reports.  It's certainly gotten a lot better than it had before and I don't know of 79e may have fixed some of the issues.  Although my drops on the 28th occurred after I got 79e on the 18th.


Thanks,
Rich

HR44-500 - HDMI to Panasonic TC-50S1 50" Plasma
HR24-100 - HDMI to Panasonic TC-50S1 50" Plasma
HR23-700 - HDMI to Insignia 42" Plasma
HR22-100 - HDMI to LG 32" LCD
HR21-700 - WD 1T Green Power drive - HDMI to Toshiba 65HM167 65" rear projection

R22-200 - Component to Insignia 42" Plasma
R15 - svideo to Toshiba 32" tube tv


#34 OFFLINE   CeeBee

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Posted 06 January 2014 - 09:34 AM

So yesterday at 4:00 PM I wrote that I hadn't had a freeze problem since 12/31.  Well, the universe or the DirecTV gremlins must have been laughing at me.  The recording of yesterday's 6:00 PM local news froze - picture freeze with ongoing audio - 7 seconds in.



#35 OFFLINE   DBSTalkUser01

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Posted 08 January 2014 - 05:11 PM

So two of my last 3 recordings of the Dan Patrick Show on Audience 239 have frozen about 10 seconds in (video freezes, audio continues and skipping back doesn't fix).

 

I tried to do a SENDREPORT but I get this error message soon after it starts:

Error sending diagnostics file. Return code: 9

 

Note I just received 0x79e last night.  But the problem happened with today's recording (with 0x79e) and whatever release I had Monday (799? don't remember).

 

 

 

 



#36 ONLINE   gpg

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Posted 08 January 2014 - 06:05 PM


20140108-2513

Another episode of Chicago Fire on WNBC 4 NY and another recording on my HR 34 riddled with pixelation and freezes. The same show recorded on my HR21-200 was fine. Almost everything I record on WNBC 4 on my HR 34 has the same problem. I'm going to save a few of these dual recordings, and then ask for a service call. After two years of this, I've finally decided to do something about it.
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo

#37 OFFLINE   osu1ne

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Posted 12 January 2014 - 06:47 AM

I recorded Indiana vs Penn State basketball game Saturday at 12 PM. The recording froze at the 3 minute mark but audio continued. I tried to move forward and it went to the delete screen. I got out and restarted recording and it froze at the same place. This is the first problem I've had in about two weeks. I thought it was fixed. Still have release 799. Sent in problem report 20140111-E4C.  



#38 OFFLINE   osu1ne

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Posted 12 January 2014 - 04:24 PM

I recorded Purdue vs Nebraska men's basketball game Sunday at 12 PM on 610 BTN. It froze at the 16 minute mark but audio continued. I tried to go forward and backward but it wouldn't move. Went to live and picture was froze at the 16 minute mark of the game. I couldn't move it. I changed channels and went back and same frozen picture. Turned receiver off and on with same results. Finally rebooted genie 34 and it was resolved. Sent in report 20140112-A9A.  I sure hope these reports do some good and Directv gets this problem fixed.   



#39 OFFLINE   mikek

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Posted 13 January 2014 - 09:08 PM

I believe the freezing and the audio continuing problem is tied to one tuner (that is why it seems random or you won't notice it for awhile).  I tested this out with double play tuned to the same channel and the freezing followed the same tuner.  Maybe if I get the offending tuner tuned to live TV, then my recordings won't have the freezing problem.



#40 OFFLINE   drehrlich

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Posted 15 January 2014 - 06:55 PM

First time in about a week. Recording of NBC Nightly News (local channel 6) freezing, audio stuttering.

Sendreport 20140115-261B.

HR34-700 0x79e, Tue 1/7, 4:12a




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