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Guest Message by DevFuse

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Freezing/Pixelation issues on your Genie? DATA COLLECTION


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280 replies to this topic

#26 OFFLINE   osu1ne

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Posted 28 December 2013 - 08:52 AM

Report 20131228-212F Recorded Ohio State Basketball game on BTN 610 12-27-13 @ 7 PM. It froze at 16 minute mark. Audio continued. I tried to move forward and it went to delete screen. Tried to go back and it went to 16 minute mark. Since I record everything duplicate on my HR 24 I watched it there. I'm calling Directv today to see if anyone can help. This has been going on since release 799 that updated on 12-16-13. I have filled out multiple reports and sent to Directv. Thanks Stuart for the forum and report survey.



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#27 OFFLINE   drehrlich

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Posted 30 December 2013 - 07:42 PM

There is no option for the H25 client. I am having this problem viewing recordings on my H25 boxes as well as the HR34-700.

Can the H25 be added?

Thanks.

#28 OFFLINE   drehrlich

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Posted 30 December 2013 - 07:50 PM

This problem started happening on out local PBS station this evening. WPSU out of State College PA. Channel 3. It is still happening on the local NBC station, channel 6. Any clue as to what the heck is causing this?

#29 OFFLINE   Laxguy

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Posted 30 December 2013 - 09:55 PM

Can you please flesh out what is - or is not- happening? Error messages? Things you've tried such as rebooting the DVR? 


"Laxguy" means a guy who loves lacrosse.

#30 OFFLINE   drehrlich

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Posted 31 December 2013 - 11:20 AM

Can you please flesh out what is - or is not- happening? Error messages? Things you've tried such as rebooting the DVR?


The picture will pixelate and audio will break up. Sometimes just waiting will get past the problem spot.

Occasionally, the image will freeze for a minute or more. Only once did I have to power cycle the HR34-700.



#31 OFFLINE   CeeBee

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Posted 05 January 2014 - 03:11 PM

I'm curious about what others here are currently experiencing on this issue.  I did 9 to 12 SENDREPORTs on freezes/freezes with audio/pixelation, etc. from 12/12/13 thru 12/31/13.  Since then?  Just a few minor instances of pixelation, and zero freezes.

 

Did DirecTV quietly fix something for the new year?    



#32 OFFLINE   bpratt

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Posted 05 January 2014 - 03:42 PM

I'm curious about what others here are currently experiencing on this issue.  I did 9 to 12 SENDREPORTs on freezes/freezes with audio/pixelation, etc. from 12/12/13 thru 12/31/13.  Since then?  Just a few minor instances of pixelation, and zero freezes.
 
Did DirecTV quietly fix something for the new year?


My freezes stopped around the middle of December. Don't know why.

HR10-250   250G WD  6.4a
HR21-700   750G WD 0x0912 AM21
HR21-700 2000G WD 0x0912 AM21
HR44-500 2000G WD 0x099c
DirecTV since 1997


#33 OFFLINE   Getteau

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Posted 05 January 2014 - 03:50 PM

We had a break for a few weeks from early December till around Christmas.  Then after Christmas we had a bad day on the 28th and I just haven't had a chance to send in the reports.  It's certainly gotten a lot better than it had before and I don't know of 79e may have fixed some of the issues.  Although my drops on the 28th occurred after I got 79e on the 18th.


Thanks,
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HR44-500 - HDMI to Panasonic TC-50S1 50" Plasma
HR24-100 - HDMI to Panasonic TC-50S1 50" Plasma
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#34 OFFLINE   CeeBee

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Posted 06 January 2014 - 09:34 AM

So yesterday at 4:00 PM I wrote that I hadn't had a freeze problem since 12/31.  Well, the universe or the DirecTV gremlins must have been laughing at me.  The recording of yesterday's 6:00 PM local news froze - picture freeze with ongoing audio - 7 seconds in.



#35 OFFLINE   DBSTalkUser01

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Posted 08 January 2014 - 05:11 PM

So two of my last 3 recordings of the Dan Patrick Show on Audience 239 have frozen about 10 seconds in (video freezes, audio continues and skipping back doesn't fix).

 

I tried to do a SENDREPORT but I get this error message soon after it starts:

Error sending diagnostics file. Return code: 9

 

Note I just received 0x79e last night.  But the problem happened with today's recording (with 0x79e) and whatever release I had Monday (799? don't remember).

 

 

 

 



#36 OFFLINE   gpg

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Posted 08 January 2014 - 06:05 PM


20140108-2513

Another episode of Chicago Fire on WNBC 4 NY and another recording on my HR 34 riddled with pixelation and freezes. The same show recorded on my HR21-200 was fine. Almost everything I record on WNBC 4 on my HR 34 has the same problem. I'm going to save a few of these dual recordings, and then ask for a service call. After two years of this, I've finally decided to do something about it.
HR24-200,HR23-700,HR21-200, HR21-100, HR34-700,
Sony KDS-R50XBR1,HDMI, LG 37LH40,HDMI Vizio 390-A1,HDMI,Sony KDL-40NX711, HDMI, Vizio VO320E, HDMI, SWM16 with DECA,
Sony STR-DG1000 AV Receiver optical cable connection for HR24-200, GenieGo

#37 OFFLINE   osu1ne

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Posted 12 January 2014 - 06:47 AM

I recorded Indiana vs Penn State basketball game Saturday at 12 PM. The recording froze at the 3 minute mark but audio continued. I tried to move forward and it went to the delete screen. I got out and restarted recording and it froze at the same place. This is the first problem I've had in about two weeks. I thought it was fixed. Still have release 799. Sent in problem report 20140111-E4C.  



#38 OFFLINE   osu1ne

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Posted 12 January 2014 - 04:24 PM

I recorded Purdue vs Nebraska men's basketball game Sunday at 12 PM on 610 BTN. It froze at the 16 minute mark but audio continued. I tried to go forward and backward but it wouldn't move. Went to live and picture was froze at the 16 minute mark of the game. I couldn't move it. I changed channels and went back and same frozen picture. Turned receiver off and on with same results. Finally rebooted genie 34 and it was resolved. Sent in report 20140112-A9A.  I sure hope these reports do some good and Directv gets this problem fixed.   



#39 OFFLINE   mikek

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Posted 13 January 2014 - 09:08 PM

I believe the freezing and the audio continuing problem is tied to one tuner (that is why it seems random or you won't notice it for awhile).  I tested this out with double play tuned to the same channel and the freezing followed the same tuner.  Maybe if I get the offending tuner tuned to live TV, then my recordings won't have the freezing problem.



#40 OFFLINE   drehrlich

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Posted 15 January 2014 - 06:55 PM

First time in about a week. Recording of NBC Nightly News (local channel 6) freezing, audio stuttering.

Sendreport 20140115-261B.

HR34-700 0x79e, Tue 1/7, 4:12a




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#41 OFFLINE   Kevin L

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Posted 15 January 2014 - 08:47 PM

Consistently freezes and pixelates on Fox News Channel (360). Tonight, The Kelly File is really having trouble.

SENDREPORT 20140115-35D

HR44-500 0x79e



#42 OFFLINE   rsblaski

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Posted 16 January 2014 - 05:43 PM

I was having the problems described during last week's playoff games. I tried doing resets with no success. What has cured the problem (so far) was doing a reboot of the SWM16. This corrected the problem once before and it seems that it has done so again. I am wondering if I have a bad SWM.


Remember, when it comes to audio/video, more is always better. (This does NOT apply to remote controls!)

#43 OFFLINE   Kevin L

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Posted 16 January 2014 - 09:10 PM

This is becoming so tiresome. Continual freezing and stuttering throughout O'Reilly and Kelly File (360)

SENDREPORT 20140116-3E4A



#44 OFFLINE   goony

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Posted 16 January 2014 - 11:24 PM

My troubles started about 5 days ago... currently have HR44-200 with 0x79e software. Prior to that, receiver worked just fine (I've had it for 6 months or so). On one occasion, I had to actually power off/on (pull the plug) when I found the receiver totally unresponsive to the remote control.

 

My experience this event: Watching show live (local ABC affiliate WSYX), screen goes black, stays black. Do channel down/up, original channel working again. All OK on same channel (local channel, BTW) for 15-20 minutes, problem occurs again.

 

I did a "sendreport" and filled out the form here.

 

Sigh.

 

Is there a way to force a download of an older (hopefully stable) version?

Goony


Edited by goony, 16 January 2014 - 11:34 PM.


#45 OFFLINE   peds48

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Posted 17 January 2014 - 08:11 PM

 

 

Is there a way to force a download of an older (hopefully stable) version?

Goony

no


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#46 OFFLINE   shendley

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Posted 19 January 2014 - 01:19 PM

Watched a recording of "Episodes" from last Sunday on our HR44 last night and it froze about a minute or two before it hit the end of the recording. Tuned into the same episode of "Episodes" recorded on our HR44 and it played right through to the end.


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#47 OFFLINE   eckhart

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Posted 19 January 2014 - 02:08 PM

I had not experienced freezing on playback since late December, but it is back on a recording of Life on Mars on PBS.



#48 OFFLINE   mikek

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Posted 20 January 2014 - 09:39 AM

Expert opinions:

I having the freezing with the audio continuing problem on a lot of my recordings.  After directv fixes the problem, do you think that my infected recordings with play correctly or are they ruined forever?



#49 OFFLINE   eckhart

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Posted 20 January 2014 - 05:54 PM

Just submitted a SENDREPORT on a freeze during a pause of live TV. When I resumed after the pause, the picture froze and the sound continued. Could not recover the missing video. HR34 on ABC nightly news, local ABC channel. Is there any update on these problems? I can't trust any recording or buffering.



#50 OFFLINE   peds48

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Posted 20 January 2014 - 08:39 PM

Expert opinions:

I having the freezing with the audio continuing problem on a lot of my recordings.  After directv fixes the problem, do you think that my infected recordings with play correctly or are they ruined forever?

Do you have WHDVR service?

 

You might want to post this on another new thread


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 




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