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Guest Message by DevFuse

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Freezing/Pixelation issues on your Genie? DATA COLLECTION


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248 replies to this topic

#81 OFFLINE   Hornnumb2

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Posted 26 February 2014 - 10:48 PM

Mine Hr34 just started this within the last 5 days, it has been flawless before then. That what suck with them trying to get you down to one dvr, totally screws you when it flops. So are they replacing the 34s with 44s. Michael

Michael

My system:
HR44 Genie
HR23-100
(2) R22-100


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#82 OFFLINE   eileen22

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Posted 26 February 2014 - 11:06 PM

HR34 running 0x7e5 since 2/13/14. The CBS recording of Survivor tonight had heavy pixelization starting at the 11 minute mark. I've seen this a few times over the past 2 weeks at the beginning of the NBC prime time Olympic recordings, but tonight's issue was much worse. I haven't watched the entire recording yet, but the problems have continued for the first 30 minutes of the recording, which hasn't happened for me before. When I've seen this issue before, it would be in the first 5-10 minutes, and the rest of the recording would be fine.


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#83 OFFLINE   clueless

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Posted 27 February 2014 - 07:37 AM

I have the dreaded HR34/NBC freezing/pixelation issue.    That's the only pixelation problem I have.    Seems to have gotten more frequent recently.  Do you want this issue recorded here?



#84 OFFLINE   sriggins

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Posted 27 February 2014 - 10:48 PM

The CBS recording of Survivor tonight had heavy pixelization starting at the 11 minute mark.

 

ok!  We have this same recording from Vancouver WA.  We have had NO pixellation and we're at minute 16.  This is very interesting indeed, because Amazing Race last sunday was terrible.  I had a theory it was some data or something.  It may still be.  Maybe CBS' transcoders are triggering this issue and they act differently from different parts of the country because we're looking at different satellites.

 

Or maybe it is heat related, or something like that.  



#85 OFFLINE   drehrlich

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Posted 28 February 2014 - 09:36 AM

DirecTV is ending out a `top' case management technician to the house.  I will post an update after the visit.



#86 OFFLINE   peds48

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Posted 28 February 2014 - 02:59 PM

DirecTV is ending out a `top' case management technician to the house.  I will post an update after the visit.

that's just wrong.  keep us posted 


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#87 OFFLINE   mjm76

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Posted 28 February 2014 - 10:49 PM

I had the same problem with my recording of Survivor this week. I have had this issue before with Survivor, it seems to occur frequently on my HR34. I have to double record the show so I watch the recording from my other HR24, it never gets the same pixilation as seen on my HR34.

 

Strange!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   :bang



#88 OFFLINE   eileen22

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Posted 01 March 2014 - 11:57 AM

I had the same problem with my recording of Survivor this week. I have had this issue before with Survivor, it seems to occur frequently on my HR34. I have to double record the show so I watch the recording from my other HR24, it never gets the same pixilation as seen on my HR34.

Strange!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :bang


Yes, I have also set up a double-recording of Survivor on my HR20, will report back next week to compare the two recordings.


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#89 OFFLINE   sriggins

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Posted 02 March 2014 - 01:57 AM

Are any of you with issues using DECAs? I am using that to pass Ethernet from upstairs to downstairs.



#90 OFFLINE   drehrlich

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Posted 02 March 2014 - 10:37 AM

DirecTV is ending out a `top' case management technician to the house. I will post an update after the visit.


Tech got here ~8:15am. Checked the dish installation, checked signal levels. Declared all to be good. He replaced the HR34-700 with an HR44-200. Now I get to wait a day for the guide to download and set up my recordings again.

Couple of tidbits. He said the HR34 was rushed to be out ahead of the Dish Hopper. The HR44 is supposed to be what they really wanted to do.

New equipment coming that allows transfer of recordings and upcoming scheduled recordings when replacing a unit. Also, one with a swappable hard drive.

It took the replacement HR34 four days to fail. Hope the HR44 is really the answer.



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#91 OFFLINE   osu1ne

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Posted 03 March 2014 - 02:05 PM

That sounds to good to be true. I still find it hard to believe the problem is hardware. I hate to be so cynical but DIRECTV is pushing me to the end. It's frustrating to have to record everything show twice to make sure I get it.



#92 OFFLINE   amh84

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Posted 04 March 2014 - 08:02 AM

I'm not having nearly as many issues as some of you are having, but lately I have been noticing more frequent issues. During the Olympics both the Genie and client were experiencing severe pixelation on NBC. I've had a few recordings freeze video on playback but continuing audio. I thought it was a rare occurrence, but seeing as to how many of you are having issues like this, I'll keep a closer eye on this. 


HR34-700, HR22-100, C31 x3


#93 OFFLINE   riprecked

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Posted 08 March 2014 - 09:50 PM

My HR34 is a mess first on CBS for the last six months or so and now it has started on NBC.  All other channels are fine.

 

I've moved the CBS recordings to my HR24 and is works fine.

 

Sadly it looks like I'll have to call DirecTV support which I hate calling.  That or I just buy an HR44 on my own and return the HR34.



#94 OFFLINE   Sea bass

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Posted 09 March 2014 - 01:22 PM

HR44-700 I've had 2 recordings on playback freeze Friday & Saturday. 0x7e5 is the current software version.



#95 OFFLINE   Hornnumb2

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Posted 11 March 2014 - 11:56 AM

Is there going to be any resolution to this, I had 2 different programs act up this week. One froze and the other went straight to delete. I sure feel sorry for people that don't have other DVRs to record on. Can't we just roll back software if thats the problem. Michael


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HR44 Genie
HR23-100
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#96 OFFLINE   KK in CT

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Posted 11 March 2014 - 06:10 PM

The freezing recordings seem to happen for me on local stations more but also on cable networks. But haven't really noticed this until the last update we received in February. My wife has about had it though.


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#97 OFFLINE   rsblaski

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Posted 12 March 2014 - 07:07 PM

Inquiring minds want to know: Is this problem occurring on Genies using external HDDs as well as boxes just using the internal HDD?


Remember, when it comes to audio/video, more is always better. (This does NOT apply to remote controls!)

#98 OFFLINE   drehrlich

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Posted 12 March 2014 - 10:36 PM

Is there going to be any resolution to this, I had 2 different programs act up this week. One froze and the other went straight to delete. I sure feel sorry for people that don't have other DVRs to record on. Can't we just roll back software if thats the problem. Michael


Given that DirecTV has yet to admit there is a problem, I would not hold my breath. Calling them any time it happens and insist on a fix. Also, @DIRECTVService on twitter is a good place to vent.



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#99 OFFLINE   kmattoo

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Posted 12 March 2014 - 11:37 PM

My replacement 34 has started the freezing issues.  I called DTV and spent an hour trying to get them to send me a 44.  No luck yet.  I have another call in the morning to make.



#100 OFFLINE   aldiesel

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Posted 13 March 2014 - 06:52 AM

I have sent many reports over the last couple of months.  Live TV is now freezing constantly.  Recordings are freezing or just going right to the delete popup.  I have two rhetorical questions: (1) how can a dvr that worked for a year with absolutely no issues get this bad, and (2) how can it not be fixed with the numerous reports being generated and sent to engineering?  This is not just NBC any more, or local stations.  This is happening on USA, HGTV, ESPN, ESPN2, Altitude Sports, Fox Sports 2, etc.  I am not one to call and threaten to leave to get things and will not do that now.  I am just leaving once this committment is up.  It is just unacceptable.


Edited by aldiesel, 13 March 2014 - 06:53 AM.





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