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Guest Message by DevFuse

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HR22-100 at "End of Life"

HR22 EoL

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8 replies to this topic

#1 OFFLINE   maerativo

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Posted 21 December 2013 - 06:20 PM

Called DTV because scheduled recordings not occurring due to error 39.  Satellite signals were low or non existent. The CSR told me that they needed to scheduled a service call. Service tech arrived and diagnosed that the LNB was bad as well as the SWiM16. He replaced them and rebooted the system to find that the HDD in my HR22-100 was having problems. He replaced the unit with a HR24-500 and the system was back online. He told me to call DTV and request a return shipping box for the old unit. The CSR told me that DTV did NOT want the unit back, just pull the access card out and recycle the unit. CSR would send out an envelope to return the access card. CSR told me that the HR22's were at "End of Life" and didn't want them back.

 

In the past month DTV has installed a new HR44-500, HR24-500, SWiM16 & LNB all free of charge to me. Nice Christmas presents. Thanks DirecTV. :dance01:


DIRECTV CUSTOMER SINCE 1996
 

HR44-500
HR24-500
Roku 3


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#2 OFFLINE   gov

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Posted 21 December 2013 - 08:05 PM

Bad SWM16, LNB and a lame HDDVR all at once, OUCH!

 

Do you suspect a lightning strike?  Or just bad mojo ?

 

:coffee



#3 OFFLINE   Drucifer

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Posted 21 December 2013 - 08:25 PM

Called DTV because scheduled recordings not occurring due to error 39.  Satellite signals were low or non existent. The CSR told me that they needed to scheduled a service call. Service tech arrived and diagnosed that the LNB was bad as well as the SWiM16. He replaced them and rebooted the system to find that the HDD in my HR22-100 was having problems. He replaced the unit with a HR24-500 and the system was back online. He told me to call DTV and request a return shipping box for the old unit. The CSR told me that DTV did NOT want the unit back, just pull the access card out and recycle the unit. CSR would send out an envelope to return the access card. CSR told me that the HR22's were at "End of Life" and didn't want them back.

 

In the past month DTV has installed a new HR44-500, HR24-500, SWiM16 & LNB all free of charge to me. Nice Christmas presents. Thanks DirecTV. :dance01:

 

Yeah, DirecTV does seem to be clearing their inventory of pre-HR24 equipment.


Edited by Drucifer, 21 December 2013 - 08:26 PM.

DREW

Do it Right, Do it Once
LR: HR34-7, Den: HR24-1, MB: HR24-5, Bsm: HR21-2, Kit: H25-5
PrimeStar '95, DirecTV  '00


#4 OFFLINE   maerativo

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Posted 22 December 2013 - 11:00 AM

No lightning strike. Everything is on UPS so not even power spikes. I think it was a combination of six year old equipment and Murphy's law.


DIRECTV CUSTOMER SINCE 1996
 

HR44-500
HR24-500
Roku 3


#5 OFFLINE   Rich

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Posted 23 December 2013 - 08:45 AM

No lightning strike. Everything is on UPS so not even power spikes. I think it was a combination of six year old equipment and Murphy's law.

 

You had a working 22-100 for 7 years?  

 

Rich



#6 OFFLINE   maerativo

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Posted 23 December 2013 - 12:42 PM

It was six years ago that I upgraded my home entertainment system to HD. If my memory serves me right. That's when I got the new HR22-100's. I have all my electronics on UPS's.


DIRECTV CUSTOMER SINCE 1996
 

HR44-500
HR24-500
Roku 3


#7 OFFLINE   swyman18

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Posted 23 December 2013 - 01:14 PM

You had a working 22-100 for 7 years?

Rich


I've had two HR22-100's working for 5 years now. While excruciatingly slow and clunky, they have actually been more reliable than my HR24-500.

The 22's are like a big, slow, ugly jeep that just keeps plugging along. When I got the 24-500, it was like a fast, flashy sports car (at the time) but eventually started acting flaky.


#8 OFFLINE   Rich

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Posted 23 December 2013 - 01:44 PM

I've had two HR22-100's working for 5 years now. While excruciatingly slow and clunky, they have actually been more reliable than my HR24-500. The 22's are like a big, slow, ugly jeep that just keeps plugging along. When I got the 24-500, it was like a fast, flashy sports car (at the time) but eventually started acting flaky.

 

Oh yeah, I could tell you stories about wacky 500s that I've had.  But to have had 22-100s running reliably for as long as you have, you must be a lucky soul.  The one and only 22-100 I tried lasted a week, followed by a 23-700 that lasted a week.

 

Rich



#9 OFFLINE   Rich

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Posted 23 December 2013 - 01:45 PM

It was six years ago that I upgraded my home entertainment system to HD. If my memory serves me right. That's when I got the new HR22-100's. I have all my electronics on UPS's.

 

I gather you've never heard of the Curse of Mike Greer?  You reading this, Mike?  

 

Rich







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