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GenieGo app installs but won't open on Android tablet (black screen)


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20 replies to this topic

#1 OFFLINE   BMWBig6

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Posted 22 December 2013 - 06:42 AM

I'm trying to get this app to work on a brand new (stock, unrooted) Dell Venue tablet with Android 4.3 Jelly Bean.  It installs fine, but when I open the app all I see is a blank (black) screen.  One clue is that if I leave the DirecTV GenieGo app running, it will eventually completely fill up my memory.  Not sure who is to blame here, the app developer or Dell, as the app works fine on all of my other Android devices.  What is so unique about the Dell Venue?  Is it the Intel Atom processor?

 

I purchased the Dell Venue tablet specifically to use with GenieGo, so if it's never going to work, I may return it for a different product that I know will work with GenieGo.

 

 


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


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#2 ONLINE   dualsub2006

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Posted 22 December 2013 - 08:34 AM

The Dell tablet has issues with the GenieGo app as well as the D* tablet app. Hulu users seem to have issues with it as well. My Nexus 7 (2012 & 2013) both work perfectly with both.

#3 OFFLINE   BMWBig6

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Posted 22 December 2013 - 09:20 AM

The Dell tablet has issues with the GenieGo app as well as the D* tablet app. Hulu users seem to have issues with it as well.

My Nexus 7 (2012 & 2013) both work perfectly with both.


Really? I have the DIRECTV app and so far it works fine but maybe I haven't tested every mode or feature yet.

Thanks for sharing the data point about Nexus compatibility. I was hoping to keep my Dell Venues because of the larger 8" screen and MicroSD card slot.

Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#4 ONLINE   dualsub2006

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Posted 22 December 2013 - 09:35 AM

I'd pay a lot to have a Nexus 8, and when I was getting my new Nexus 7 the other day I did look at the 8" Dell, but I'm so tired of delayed updates and custom skins that I don't do anything but Nexus now. I have a friend with this Dell tablet and a GenieGo. The GG app force closes on startup for him every single time. The D* tablet app starts up and runs, but force closes a lot. It doesn't show the content from all of his DVR's and trying to stream leads to an instant force close. Hulu streams audio, but the video is blacked out. He uses his Nexus 7 with the D* apps and Hulu+

#5 OFFLINE   BMWBig6

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Posted 31 December 2013 - 12:17 PM

Does anybody else with an Android tablet have this issue?  I see that the DirecTV app for Android was updated on 12/27, but not the GenieGo app (which still doesn’t work).  Does anyone know when will the next GenieGo update be released?  (Or when will the GenieGo functions be merged with the DirecTV app like the Apple iOS version?)


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#6 OFFLINE   mreaves53

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Posted 31 December 2013 - 01:43 PM

I can not get either the Genie Go app or the Directv app for tablets to work on my new Galaxy Tab 3 running Adnroid 4.2.  Both work perfectly on my old Toshiba Thrive running Android 4.1. Any insights would be great.


Thanks,

Michael
DirecTv Genie,
Genie Client,
Genie Go
Multi-room viewing
Vizo 60" LED w/ Vizio Apps
Vizio 32" LCD w/ Vizio Apps
Toshiba DVDR/VHS
LG Soundbar


#7 OFFLINE   BMWBig6

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Posted 31 December 2013 - 02:10 PM

I can get the DirecTV app to work on my tablet, but it's the "for Phones" version.  Try to go to the Google Play store, find the DirecTV app, scroll down to other apps by same developer, and the phone version will show up in the list.  See if that will install for you.  GenieGo is another story, I can't get it to open at all.


Edited by BMWBig6, 31 December 2013 - 02:10 PM.

Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#8 OFFLINE   BMWBig6

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Posted 02 January 2014 - 10:25 AM

An interesting development: when you go to view the other apps by Developer "DirecTV" the other version of GenieGo "for tablets" is no longer visible (for me).  I don't know if that means they marked it incompatible or if they pulled it off the Play Store.


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#9 OFFLINE   dazed&confuzed

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Posted 02 January 2014 - 05:40 PM

I can not get either the Genie Go app or the Directv app for tablets to work on my new Galaxy Tab 3 running Adnroid 4.2.  Both work perfectly on my old Toshiba Thrive running Android 4.1. Any insights would be great.

 

+1 on this as well for the Galaxy Tab 3, works fine on my Galaxy SII phone?!?!?!?



#10 OFFLINE   BMWBig6

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Posted 03 January 2014 - 11:13 AM

Did you open a service ticket with DirecTV?  Please do so that they know there a number of us Android tablet users out there having problems (Dell Venue 8 here).


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#11 OFFLINE   hdtvfan0001

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Posted 03 January 2014 - 11:15 AM

Anybody bother to look at the "Supported Devices" list for Android at DirecTV.com?

 

Enlightening.


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#12 OFFLINE   BMWBig6

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Posted 03 January 2014 - 11:21 AM

Anybody bother to look at the "Supported Devices" list for Android at DirecTV.com?

 

Enlightening.

 

Sure but it's way out of date and there doesn't seem to be any rhyme or reason as to why certain devices are supported and others aren't (other than it's obvious that they didn't invest a lot of time and resources in testing popular products).  Android is Android!


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#13 OFFLINE   hdtvfan0001

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Posted 03 January 2014 - 11:23 AM

Sure but it's way out of date and there doesn't seem to be any rhyme or reason as to why certain devices are supported and others aren't (other than it's obvious that they didn't invest a lot of time and resources in testing popular products).  Android is Android!

If I've learned anything about Android over the past 4 years as a regular Android tablet and smartphone user, as well as being a Moderator on an Android device site...I've learned that the highlighted part of that quote couldn't be further from the truth.


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#14 OFFLINE   BMWBig6

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Posted 03 January 2014 - 11:44 AM

If I've learned anything about Android over the past 4 years as a regular Android tablet and smartphone user, as well as being a Moderator on an Android device site...I've learned that the highlighted part of that quote couldn't be further from the truth.

 

Then let's let DirecTV know that by opening more tickets, otherwise many of us will be left 'in the dark.'


Ben

DirecTV HR44-700 (Genie), C41-500 (Genie Mini), HR24-200, HR24-100, Genie Go (Nomad)


#15 OFFLINE   peds48

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Posted 03 January 2014 - 11:47 AM

I've learned that the highlighted part of that quote couldn't be further from the truth.

you've hit the nail on the head!


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#16 OFFLINE   dazed&confuzed

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Posted 03 January 2014 - 02:56 PM

Then let's let DirecTV know that by opening more tickets, otherwise many of us will be left 'in the dark.'

 

Done!



#17 OFFLINE   bmccarty

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Posted 29 July 2014 - 12:23 PM

Any recent updates on this this?

 

I have the same problem as described. Installed the GenieGo app on my Android tablet, its an HP 7 tablet. The app installs fine. But when I try to open it it just displays a blank screen. And as another post indicated that if left running the app will consume all available storage on the tablet (+2G and growing) until I killed it.

 

This thread has no posts in many months, and I have not seen any newer threads. Does this mean that others having this issue have given up or is there a fix/workaround available someplace?



#18 OFFLINE   dazed&confuzed

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Posted 29 July 2014 - 03:13 PM

 

Any recent updates on this this?
 
I have the same problem as described. Installed the GenieGo app on my Android tablet, its an HP 7 tablet. The app installs fine. But when I try to open it it just displays a blank screen. And as another post indicated that if left running the app will consume all available storage on the tablet (+2G and growing) until I killed it.
 
This thread has no posts in many months, and I have not seen any newer threads. Does this mean that others having this issue have given up or is there a fix/workaround available someplace?

 
No workaround (Other than buy a new tablet) I think everyone is just waiting to see if DTV ever will do anything. App on the play store still shows Dec 2013 as the last update.

#19 OFFLINE   mreaves53

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Posted 30 July 2014 - 07:05 AM

One thing I have noticed is that GenieGo does not seem to play well with the Intel chip in my Samsung Tab 3 10.1.  It works fine on my Samsung Galazy 3 running a Qualcom processor. 

 

Makes you think.


Thanks,

Michael
DirecTv Genie,
Genie Client,
Genie Go
Multi-room viewing
Vizo 60" LED w/ Vizio Apps
Vizio 32" LCD w/ Vizio Apps
Toshiba DVDR/VHS
LG Soundbar


#20 OFFLINE   prushing

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Posted 30 July 2014 - 12:29 PM

One thing you can try is to clear the cache and data for the app. This has fixed login issues for other apps that crashed or failed at login, but probably won't fix this issue.

 

 

The only issue I had that forced it to close was when I had the SD card setup as the storage location and then Google changed that it kitkat, so it kept force closing.






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