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HR34, picture freeze but audio keeps playing


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8 replies to this topic

#1 OFFLINE   revm1m

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Posted 28 December 2013 - 03:50 PM

month ago I replaced my HR34 with another refurbished HR34, now I see picture freeze but audio is playing. To solve this problem, I have to change the channel and go back to the channel that I was watching. Should I call Directv and ask for brand new HR34 or even HR 44?  



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#2 OFFLINE   Laxguy

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Posted 28 December 2013 - 05:24 PM

What software and date of install do you show? 

 

Will the six second replay put it right? 


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#3 OFFLINE   peds48

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Posted 28 December 2013 - 09:12 PM

is this happening on a local station?


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#4 OFFLINE   revm1m

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Posted 28 December 2013 - 10:27 PM

What software and date of install do you show? 

 

Will the six second replay put it right? 

0x799 12/4/13

 

Don't know what you mean by six second replay!



#5 OFFLINE   revm1m

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Posted 28 December 2013 - 10:28 PM

is this happening on a local station?

no , it happens with all . 



#6 OFFLINE   Laxguy

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Posted 28 December 2013 - 11:43 PM

Six second replay is the small circle, about 270 degrees. 


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#7 OFFLINE   prushing

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Posted 31 December 2013 - 01:33 PM

I was having issues on that software ... seems to me to be a bug that made it through, even had it affecting DVR'd shows, all started after the software update



#8 OFFLINE   osu1ne

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Posted 01 January 2014 - 07:56 AM

I have had same issues since that release was installed 16 Dec. I record shows on HR 34-700 and HR 23-700 to make sure I get full recording. It may freeze at the beginning or anywhere during the recording. Very frustrating. Run SENDREPORT to DIRECTV and fill out questionaire form.  



#9 OFFLINE   jborchel

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Posted 04 January 2014 - 08:16 PM

Had this problem today. Watching on C31-700 hooked to HR34. Did not try 6 sec skip back as I didn't know about it. Was on local CBS station. NFL playoff game.






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