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Guest Message by DevFuse


GenieGo App for Windows Repeatedly Crashing

GenieGo Windows 7

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2 replies to this topic

#1 OFFLINE   Bohica


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Joined: Jan 05, 2008

Posted 04 January 2014 - 12:24 AM

My GenieGo app worked great on my PC for about a month, now I am getting a consistent crash with this log:


Faulting application name: DIRECTVGenieGO.exe, version:, time stamp: 0x5285522b
Faulting module name: QewEngine.dll, version:, time stamp: 0x5284fd2d
Exception code: 0xc0000005
Fault offset: 0x00372812
Faulting process id: 0x23a8
Faulting application start time: 0x01cf090b74389a1a
Faulting application path: C:\Program Files (x86)\GenieGO\DIRECTVGenieGO.exe
Faulting module path: C:\Program Files (x86)\GenieGO\QewEngine.dll
Report Id: 01e7dbb5-7508-11e3-9210-5404a6406b31


Any suggestions?



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#2 OFFLINE   litzdog911


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Posted 04 January 2014 - 01:24 AM

First thing to try is uninstalling and reinstalling the application. 

HD DVRs: HR44 + AM21; HR24
Receivers: H25-500 HD Receiver
Mobile Devices: Nomad

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#3 OFFLINE   hdtvfan0001


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Posted 04 January 2014 - 07:06 AM

First thing to try is uninstalling and reinstalling the application. 

Agree. Using the same client version...successfully transcoded more than 45 hours of content the past week to a WIN8.1 tablet.

DirecTV Customer Since 1996

Also tagged with one or more of these keywords: GenieGo, Windows 7

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