Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Loss of signal due to snow/cold?


  • Please log in to reply
49 replies to this topic

#1 OFFLINE   new_2_hd

new_2_hd

    Cool Member

  • Registered
  • 26 posts
Joined: Apr 06, 2008

Posted 06 January 2014 - 01:36 PM

So, I live in the Midwest where we were pounded with snow.  Snow stopped midday yesterday, but it is below 0 today.  Satellite signal was fine until about 30 minutes ago.  I says signal was lost.  Is this likely weather related?  My first thought is that it is, but the snow stopped almost 24 hours ago and the temp was colder before (about the "hottest" part of the day now).  Seems strange.



...Ads Help To Support This Site...

#2 OFFLINE   JACKIEGAGA

JACKIEGAGA

    N.Y. FOOTBALL GIANTS

  • DBSTalk Club
  • 5,543 posts
  • LocationLong Island, NY
Joined: Dec 11, 2006

Posted 06 January 2014 - 01:44 PM

Was it windy? Maybe the dish shifted


JACK,
 
 


#3 OFFLINE   new_2_hd

new_2_hd

    Cool Member

  • Topic Starter
  • Registered
  • 26 posts
Joined: Apr 06, 2008

Posted 06 January 2014 - 01:59 PM

Not right now, it was yesterday and last night.  I'm gonna blow some of the snow off the dish and see if that works.



#4 OFFLINE   JACKIEGAGA

JACKIEGAGA

    N.Y. FOOTBALL GIANTS

  • DBSTalk Club
  • 5,543 posts
  • LocationLong Island, NY
Joined: Dec 11, 2006

Posted 06 January 2014 - 02:09 PM

Someone else is having trouble check here

 

http://www.dbstalk.c...wind-error-775/


JACK,
 
 


#5 OFFLINE   m4p

m4p

    Legend

  • Registered
  • 238 posts
Joined: Apr 12, 2007

Posted 06 January 2014 - 02:25 PM

I usually lose signal when we have a snow storm, but I was pleasantly surprised that we didn't this time.  I think it's because it's more of a powdery snow instead of heavy and wet.  I keep a swimming pool brush on a long pole near the back door so I can brush the snow off the dish if needed.  

 

OP, if you have snow on the dish and can get it off, that should definitely help.  When I've had to brush snow off mine, I put the receiver on the page with the signal strengths.  It's fun to watch them go from 0 into the 90's :)


HR24-500 HDMI to Sharp LC-52D62U LCD, native on
Networked using Netgear R6300
Harmony 670 remote


#6 OFFLINE   PCampbell

PCampbell

    Icon

  • Registered
  • 1,474 posts
Joined: Nov 18, 2006

Posted 06 January 2014 - 02:53 PM

Mine is low enough to reach with a broom, that works every time.


  • SPACEMAKER likes this

DirecTV since 1996

Slimline 5 SWM 16
HR24-100
HR24-500
HR24-500

HR44-500
ATT uverse internet


#7 OFFLINE   mrro82

mrro82

    Legend

  • Registered
  • 632 posts
  • LocationThumb web of the mitten :>)
Joined: Sep 11, 2012

Posted 06 January 2014 - 03:20 PM

We didn't lose anything at all here. No pixelation either. Then again, like m4p, our snow was really powdery as its blowing around like crazy now 😁 Sent from the jaws of my Hammerhead!

#8 OFFLINE   new_2_hd

new_2_hd

    Cool Member

  • Topic Starter
  • Registered
  • 26 posts
Joined: Apr 06, 2008

Posted 06 January 2014 - 05:40 PM

Clearing alot of snow off worked.



#9 OFFLINE   gov

gov

    Legend

  • DBSTalk Club
  • 1,101 posts
Joined: Jan 10, 2013

Posted 06 January 2014 - 05:53 PM

Also, there are some cold sensitive D* LNBs left in the world.  Seems like the white lens ones are way better than the clear ones for arctic blast.



#10 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,271 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 06 January 2014 - 07:27 PM

Also, there are some cold sensitive D* LNBs left in the world.  Seems like the white lens ones are way better than the clear ones for arctic blast.

no, is the other way around


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#11 OFFLINE   augisdad

augisdad

    AllStar

  • Registered
  • 135 posts
  • LocationKC area
Joined: Sep 29, 2011

Posted 06 January 2014 - 09:18 PM

2 nights in a row now I've gotten 775's on the Genie.  Last night brushed snow off, but that didn't seem to help.  This morning went out and chipped a small bit of ice off the bottom and swept some left over ice crystals.  Seemed to help as it was working up until 8:40 tonight.  Weather gauge reads -8° right now north of Kansas City.  HR20 is still recording everything ok still.   Is it something worth calling DirecTV on?


HR20-100 since 2008 w/27" Sony SDTV
HR34 since 4/3/2012 w/47" Mitsubishi HDTV
HMC since 4/3/2012

#12 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,271 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 06 January 2014 - 09:30 PM

2 nights in a row now I've gotten 775's on the Genie. Last night brushed snow off, but that didn't seem to help. This morning went out and chipped a small bit of ice off the bottom and swept some left over ice crystals. Seemed to help as it was working up until 8:40 tonight. Weather gauge reads -8° right now north of Kansas City. HR20 is still recording everything ok still. Is it something worth calling DirecTV on?

I would because 775 has nothing to do with low temperature and signal lost. IOW, if it was dish covered of snow the problem, you would get a 771 SSFS, not 775


Sent from my iPad using Tapatalk HD

#13 OFFLINE   veryoldschool

veryoldschool

    Lifetime Achiever

  • Moderators
  • 42,133 posts
Joined: Dec 09, 2006

Posted 07 January 2014 - 02:02 AM

I would because 775 has nothing to do with low temperature and signal lost. IOW, if it was dish covered of snow the problem, you would get a 771 SSFS, not 775


Sent from my iPad using Tapatalk HD

I wonder how many center conductors are shrinking in the cold and pulling away?


A.K.A VOS

#14 OFFLINE   augisdad

augisdad

    AllStar

  • Registered
  • 135 posts
  • LocationKC area
Joined: Sep 29, 2011

Posted 07 January 2014 - 05:51 AM

I called them.  After I had to actually unscrew the cable that was "loose" with a pair of pliers from the back of my HR-34 and screwing it back in, she agreed to have a service tech come out Wed between 12 and 4.  She claimed that a 775 has absolutely nothing to do with the weather. 


HR20-100 since 2008 w/27" Sony SDTV
HR34 since 4/3/2012 w/47" Mitsubishi HDTV
HMC since 4/3/2012

#15 OFFLINE   augisdad

augisdad

    AllStar

  • Registered
  • 135 posts
  • LocationKC area
Joined: Sep 29, 2011

Posted 07 January 2014 - 03:33 PM

Going to be hard to convince them of the 775 now that it has warmed up and is working again.  Oh wait, it can't be working as weather isn't a factor.   Oh well, maybe they will be able to fix my HR34 not seeing my HR20.


HR20-100 since 2008 w/27" Sony SDTV
HR34 since 4/3/2012 w/47" Mitsubishi HDTV
HMC since 4/3/2012

#16 OFFLINE   djousma

djousma

    Legend

  • Registered
  • 152 posts
Joined: Jan 22, 2007

Posted 08 January 2014 - 05:59 PM

I had problems too.  I ended up unplugging my SWM power supply, waiting 30seconds, and plugging it back in.  Fixed the problems.


Setup

  • Slimline Dish connected to SWM-16
  • Whole home DVR with DECA
  • HR44-500 connected via HDMI to 70" Vizio 4K P702ui-B3
  • HR24-500 connected via HDMI to 42" LG LCD
  • HR24-500 connected via HDMI to 39" Samsung
  • Apple Airport Extreme
  • 30/5 Charter Cable

#17 OFFLINE   Drucifer

Drucifer

    Hall Of Fame

  • Registered
  • 8,483 posts
  • LocationNY Hudson Valley
Joined: Feb 12, 2009

Posted 07 February 2015 - 10:03 PM

Clearing alot of snow off worked.

 

The snow could of been changing from light flurry to a more compact snow on the dish. The wet heavy stuff, because of its higher water content, is always terrible on the signal getting thru it.


DREW
Do it Right, Do it Once
LR: HR34-7, Bsm: HR24-1, Den HR24-2, MB: HR24-5, Kit: H25-5
PrimeStar '95, DirecTV  '00


#18 OFFLINE   alnielsen

alnielsen

    Godfather

  • Registered
  • 507 posts
  • LocationDuPage Co. IL
Joined: Dec 31, 2006

Posted 11 February 2015 - 09:41 AM

I have 2 Favorites settings. One for HD and one for SD. After the 20+ inch snowfall in the Chicago area left me without a signal, I switched to the SD setting for a couple of days. The wind cleared the dish/LNB by Tuesday and I switched back to HD. I've had the antenna on the roof for 17 years and can't reach it with the ladder/broom/hose or any combination of those three.


Direct TV subscriber since 1999
Choice Ultimate Customer
Equipment:: HR21-700 HR20-700 H20-100 (owned) SlimLine 5 Antenna
Winegard HD 8800 8-Bay for OTA

 

KC9ZOU


#19 OFFLINE   augisdad

augisdad

    AllStar

  • Registered
  • 135 posts
  • LocationKC area
Joined: Sep 29, 2011

Posted 19 February 2015 - 01:13 PM

Happened again this morning...@ 5:55am with temperature -3°, picture froze on my HR34.  No messages (771 or 775) this time.  Just froze.  Finally around 9:30am when the temp got up to 5° the TV started playing again.  As before, HR20 worked just fine.  I guess if I had called in to Directv, they would have had me looking for my pliers again! 


HR20-100 since 2008 w/27" Sony SDTV
HR34 since 4/3/2012 w/47" Mitsubishi HDTV
HMC since 4/3/2012

#20 OFFLINE   Nyrcup94

Nyrcup94

    New Member

  • Registered
  • 5 posts
  • LocationSeaford, NY
Joined: Oct 02, 2014

Posted 19 February 2015 - 01:47 PM

Folks there is another thread regarding 103cb problems, All zeroes sice 2p eastern. Tech support confirms outage. Do not know when it will come back

Edited by Nyrcup94, 19 February 2015 - 01:48 PM.


#21 OFFLINE   Coca Cola Kid

Coca Cola Kid

    Hall Of Fame

  • Registered
  • 3,633 posts
  • LocationMt. Morris, MI
Joined: Jul 19, 2009

Posted 20 February 2015 - 01:57 AM

Signal is gone for the 4th night this week. How do I prevent this? I'm a night owl and I like to keep watch the CNNI simulcast on in the background.



DIRECTV customer

All comments are my own. Unless specifically stated, my views do NOT represent the views of other DIRECTV customers


My giant list of missing or wrong logos


#22 OFFLINE   slice1900

slice1900

    AllStar

  • Registered
  • 3,853 posts
  • LocationIowa
Joined: Feb 14, 2013

Posted 20 February 2015 - 02:14 AM

Signal is gone for the 4th night this week. How do I prevent this? I'm a night owl and I like to keep watch the CNNI simulcast on in the background.

 

Do you have snow or ice on your dish, or is it just cold? Assuming it is snow/ice, removing that by brushing it off if loose or melting it off if not is the only way. You can buy a dish heater so it doesn't happen in the future, but they cost about $150.


SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#23 OFFLINE   Coca Cola Kid

Coca Cola Kid

    Hall Of Fame

  • Registered
  • 3,633 posts
  • LocationMt. Morris, MI
Joined: Jul 19, 2009

Posted 20 February 2015 - 02:36 AM

Do you have snow or ice on your dish, or is it just cold? Assuming it is snow/ice, removing that by brushing it off if loose or melting it off if not is the only way. You can buy a dish heater so it doesn't happen in the future, but they cost about $150.

No snow/ice that I can see and no accumulation all week. I had my maintenance guy check on Monday and it was clean. Outages only happen at night, signal comes back on in the day. I don't have $150 laying around either. Is there anything (a lot) cheaper?


Edited by Coca Cola Kid, 20 February 2015 - 02:49 AM.


DIRECTV customer

All comments are my own. Unless specifically stated, my views do NOT represent the views of other DIRECTV customers


My giant list of missing or wrong logos


#24 OFFLINE   slice1900

slice1900

    AllStar

  • Registered
  • 3,853 posts
  • LocationIowa
Joined: Feb 14, 2013

Posted 20 February 2015 - 11:01 AM

No snow/ice that I can see and no accumulation all week. I had my maintenance guy check on Monday and it was clean. Outages only happen at night, signal comes back on in the day. I don't have $150 laying around either. Is there anything (a lot) cheaper?

 

That may be a bad LNB, or a problem with the cable. If you call Directv they will send someone out to fix it - probably replace your LNB and the connectors on the cable as either one could be causing problems due to the cold.


SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#25 OFFLINE   Beerstalker

Beerstalker

    Hall Of Fame

  • Registered
  • 3,214 posts
Joined: Feb 09, 2009

Posted 20 February 2015 - 01:34 PM

Coca Cola Kid, something else must be going on in your situation.  It has been plenty cold during the day lately for it to have issues during the day if it was just a temperature sensitive LNB or cable.

 

You mentioned having your "maintenance guy" check on the dish.  Does this mean that you are in an apartment complex, condo, or something like that?  Could another unit be tapped into your dish and there be too many tuners trying to go at the same time?  That sounds like a more likely scenario to me for an issue that only happens at night (when more people at home, and more shows are getting recorded).


Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
-by Jack Handy




Protected By... spam firewall...And...