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Guest Message by DevFuse

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Snow brought pole down...

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26 replies to this topic

#26 OFFLINE   peds48



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Posted 18 January 2014 - 08:42 PM

Yes, but they should be able to make exceptions for situations like this.

No, there is no "movement" when an account is suspended.  As Drucifer mentioned, once the TS calls to reactivate, they can mention can mention the credit and then it will applied.  Applying a credit now will result in DirecTV owing money to the customer as an account must have no balance before it can be put on hold or suspension 

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#27 OFFLINE   wxman


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Posted 24 January 2014 - 03:28 PM

I guess I was confused about the account being suspended. The payment for January was charged on the 8th of January per auto-pay. That's the day (or a couple of days before, can't remember as I write this) we called in about the problem. The CSR that day applied a partial refund for a couple of days, so on my account it currently says I have a balance of $(-6.00). As I stated above they said they will reimburse me more after service is restored. Thus I'm now assuming the account is suspended. I hope I'm explaining this well (probably not! :) )


We've had to delay getting repairs done again due to the extreme cold forecast in the next week. If the account is suspended, I take it that the autopay for February won't go through on the 8th (and it looks like repairs may have to wait until then).


Thanks for all the info so far.

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