I have a hr-34 receiver and have been a long time customer of directv and have been paying for the protection plan for all those years.
Directv says that I can get an upgrade to the latest equipment every two years.
I have tried several times now to upgrade from my hr34 to the hr44 but Directv says a Genie is a Genie and not upgradeable.
In there words they are exactly the same. I know they are not as my daughter has the hr-44 and I can see a big difference in it's
operation. Also, the optical audio output would interface into my home theater system better. The hr-34 is not the latest equipment!
Anyway, are there any ideas that I can use to convince Directv to allow me to upgrade and return the hr-34. I only want one genie.
Thanks for any ideas.