I realise DISH needs long term subscribers to make money (I've subscribed for many yrs) and that generally replacing a receiver starts a new contract cycle. Here's the DISH site wording on the Protection Plan. The whole subject is a little confusing...
24-hours-a-day, 7-days-a-week - need fast assistance? We're here to answer your questions.
Most problems are solved with a simple phone call. If the problem is isolated to the receiver, and it cannot be fixed on the call, we'll send a replacement receiver directly to you. Just return the old receiver. The Protection Plan covers full replacement and shipping costs. It's as simple as that!
Video Cabling & Power Surge Repairs
If a power surge damages your DISH receiver or inside video cabling, we will replace or repair it for free.
If we're unable to solve your problem with a technical support call, we'll send someone out to help you. Our nationwide service network ensures you're covered no matter where you live. An authorized technician will come to you for only $15. Just give us a call, and we'll schedule an appointment at a time that's convenient for you.
Edited by naustin, 18 January 2014 - 11:39 AM.