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Guest Message by DevFuse

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Returning Dish Equipment


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5 replies to this topic

#1 OFFLINE   PhantomOG

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Posted 24 January 2014 - 11:44 AM

I cancelled my Dish service and was told I would need to send back the Hopper and Joey and remotes.  When I got the return shipping box, it actually lists the node and LNBF (looks like the thing that sits directly opposite of the actual Dish on the roof).  

 

Do I really need to climb up on the roof and retrieve these items??



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#2 OFFLINE   RBA

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Posted 24 January 2014 - 12:57 PM

Call 800-333-3474 and ask if they want the liability for you climbing on the roof?



#3 OFFLINE   RasputinAXP

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Posted 24 January 2014 - 01:49 PM

Call them and say you can't get to the LNBF. They'll waive it.


"Belligerent and numerous."

Sometimes I update the Dish Network FAQ

AT200, Hopper & 360 via HDMI to Onkyo 505 to basement 42" Westy, Hopper via Comp-over-Cat5 to living room 42" Vizio with a Roku 3, Joey to Toshiba 32" LCD with a Logitech Revue. You want fries with that? Pull up to the 2nd window.


#4 OFFLINE   dpeters11

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Posted 24 January 2014 - 03:32 PM

This is one requirement I never understood. I have never heard of an issue with it being waived, but why do they even ask?



#5 OFFLINE   RBA

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Posted 24 January 2014 - 05:53 PM

Because some people will make the effort to return the equipment.  If it has been exposed to the weather it will look like used equipment so I question it's usability.



#6 OFFLINE   dpeters11

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Posted 24 January 2014 - 06:07 PM

Ok, I get that some would return it, I just don't know why Dish actually wants it. They might as well ask for the dish itself (minus mounting plate). If someone needs an LNB replaced, do they just send you one in a box for self install unless the customer requests a truck roll?






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