After signing up with DirecTV awhile back we have been fairly happy with our service. UNTIL NOW!
We recently recommitted to them for another 24 months on the conditions we would receive the latest receivers. As part of the recommitment we were to receive a $200 gift card as well as $100/month for 24 months. When the installer came to install the equipment we discovered the equipment he had was older than on of the receivers we were currently using. When we discovered the latest receiver would be able to be sent to us we canceled the order and upgrade offer. Upon checking with them however we were told the other offers ($200 gift card and $10/month for 24 months) could not be removed by ANYONE at DirecTV and we would therefore be stuck in the commitment as they were separate agreements!
This is not what I agreed to at all. I agreed to the recommitment under the pretense we would be receiving all items discussed. Grrr!!!