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Guest Message by DevFuse

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need help dirt can you help me out


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5 replies to this topic

#1 OFFLINE   bluegras

bluegras

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Posted 26 January 2014 - 07:08 AM

when i try to rent a movie from ondemand or blockbuster at home this happens to me my internet is fine i can use pandora and all the other apps.and i get this message

 

i get this message rental status 1021 download failed the download cant be completed check the receiver internet connection and service see dish.com/broadband if your internet is working check back later you wont be charged with the download competes if it still wont download contact dish.com or 1-800-894-9131
 

Allen

 

 



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#2 OFFLINE   TommyF@DISH Network

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Posted 26 January 2014 - 08:35 AM

Good morning, Allen. When you go to Menu > Settings > Network Setup > Broadband and select 'Reset Network', does 'Network Connection: OK' come up? How are you connected to the internet?


Tommy Faust
Social Media Representative
Sunday-Wednesday 6:00a-5:00p (MST)


#3 OFFLINE   bluegras

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Posted 26 January 2014 - 09:52 AM

everything is fine with what you are talking about  i am connected via wireless modem.i can use pandora and the rest of the apps via the internet it is just when i try to download a movie and try to stream it i get download failed that message

i get this message rental status 1021 download failed the download cant be completed check the receiver internet connection and service see dish.com/broadband if your internet is working check back later you wont be charged with the download competes if it still wont download contact dish.com or 1-800-894-9131
tommy it happening to other people somebody told me on the other forum about happening to them also.

 

Allen


Edited by bluegras, 26 January 2014 - 09:59 AM.


#4 OFFLINE   TommyF@DISH Network

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Posted 26 January 2014 - 09:58 AM

Thanks! I just checked into it and do show a current known issue with that error message. Our operations team is currently looking for feedback on this issue. Can you send me a PM with the account # so I can send this forward?


Tommy Faust
Social Media Representative
Sunday-Wednesday 6:00a-5:00p (MST)


#5 OFFLINE   bluegras

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Posted 26 January 2014 - 10:15 AM

if you are having the same problem know let dirt know about so they can fix it.

 

Thanks

 

Allen



#6 OFFLINE   TommyF@DISH Network

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Posted 26 January 2014 - 10:32 AM

The feedback they are looking for as of this post is the specific event that was ordered. If you send me a PM, please include that information!


Tommy Faust
Social Media Representative
Sunday-Wednesday 6:00a-5:00p (MST)





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