Most of the comments posted are about bad installs and other poor service. This is not one of them. While I have had more than my fair share of sub par work down by DTV contractors over the years, what with missed appointments, failure to bring equipment, knowledge of how to install and on and on, today was not one of them.
The tech called early, telling me he'd be here in 2 to three hours. One and a half hours, he arrived. Actual DTV van, wearing DTV uniforms. Not the red 'free candy' van and salvation army clothing. Good!
He gave me a brand new HR-44 DVR, not a well used refurb. He knew what he was talking about. Certain aspects of my current install, he wanted to upgrade. I wanted to move the old HR-24 DVR up stairs and put the new HR-44 DVR down stairs. Happy to do it. Went through, ensured my static IPs stayed. Generally ensured everything was perfect.
The original reason for the call to DTV was because the plain HR-22 in my bedroom was pixelating on HD channels. Not a big deal but bothersome. I called DTV and the CSR noted I was a long time customer and offered to replace the unit and upgrade to a second HD DVR at no charge. No second DVR fees. Whole Home could not be free but she gave me a $10.00 a month credit for 12 months, just about covering three and a half years of the whole home fees. No install costs, no replacement costs. Yes, I had to agree to a 24 month contract however, DTV is the best (and only game) in town.
FYI - The tech told me the HR-44 could not run both IR and IF simultaneously. I confirmed it with a look at the setup. Maybe the next gen HR54.......
"Make a man a fire and he'll be warm for a day. Light
a man on fire and he'll be warm for the rest of his life."