I had a new Directv system installed in my home about 2 weeks ago. It is a Genie system with an HR44-200 receiver. I am a resident of Michigan but live only 4 miles from the Ohio border so I purchased an AM21 receiver from Directv through Amazon.com so that I could get my Toledo local channels (my zip code gives me Detroit locals which are useless). The AM21 arrived and I installed it according to instruction but it doesn't seem to do anything.
After connecting the AM21 to the Geniek with the provided USB cable, I reset the Genie. When it booted up it did not automatically detect the AM21 and did not ask me if I wanted to set it up. Nevertheless I found my way to the setup menu and went through the initial setup process, entering in one of Toledo's zip codes (43612). After the initial setup the option to "edit off-air channels" in the antenna setup menu is/was grayed out and that cannot be selected. No new channels appeared in my guide either. Both units have power, using their own seperate power cables. I also tried another Toledo zip code (43611) and got the same results.
I have spent 2 hours on the phone with Directv tech support and after multiple resets and checking this and that, nothing has worked. One rep I spoke to said the HR44 isn't compatible with the AM21. I know my outdoor antenna is good because I can plug the antenna directly into my tv and get everthing in crystal clear HD, even some Detroit channels that are about 40-50 miles away. I have 5 televisions spread throughout the house, so I need the AM21 to get locals on all of them plus pause/record live tv.
I'm asking for help because frankly I have no idea what to do next. I have read plenty of blogs/posts that say the HR44 and the AM21 do work together but mine just don't. I'm confused because I'm under the impression that the OTA guide information comes from the satellite so shouldn't the local channels show up in the guide once I go through the antenna setup and enter a local zip? Does the fact that the Genie never gave me a notification after hooking up the am21 mean that it has never recognized it? Why is the "edit off-air channels" tool grayed out? I can't seem to diagnose what the problem is. I'm out of ideas and would really appreciate any help!