Don't fall for their free trials. I am the account holder, but they contacted my husband to try out a higher package for "free" for 3 months. Of course, he accepted without asking any questions. Our next month's bill was $35 more for what was supposed to be a free trial. When I asked to be switched back to entertainment classic, they said it's a grandfathered plan and couldn't switch me back. "Regular" entertainment has 13 less channels, and if I wanted those channels, I'd have to subscribe to a higher package. Luckily I read this thread and told the rep that we made the change less than 30 days ago so she should be able to do it, and of course she was magically able to switch us back. So we took this as a lesson learned. When DirecTV is offering "free" anything, there will almost always be a catch. In this case, I'm sure they were contacting customers who are on grandfathered plans and offering them a package upgrade for free for x amount of months. Once the customer tries to switch back, they won't be able to and will be forced to accept the current package with less channels or pay for a higher one.
Edited by row25, 17 May 2014 - 10:48 PM.