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Guest Message by DevFuse

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Entertainment Classic package vs Entertainment package


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44 replies to this topic

#41 OFFLINE   row25

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Posted 17 May 2014 - 10:46 PM

Don't fall for their free trials.  I am the account holder, but they contacted my husband to try out a higher package for "free" for 3 months.  Of course, he accepted without asking any questions.  Our next month's bill was $35 more for what was supposed to be a free trial.  When I asked to be switched back to entertainment classic, they said it's a grandfathered plan and couldn't switch me back.  "Regular" entertainment has 13 less channels, and if I wanted those channels, I'd have to subscribe to a higher package.  Luckily I read this thread and told the rep that we made the change less than 30 days ago so she should be able to do it, and of course she was magically able to switch us back.  So we took this as a lesson learned.  When DirecTV is offering "free" anything, there will almost always be a catch.  In this case, I'm sure they were contacting customers who are on grandfathered plans and offering them a package upgrade for free for x amount of months.  Once the customer tries to switch back, they won't be able to and will be forced to accept the current package with less channels or pay for a higher one.


Edited by row25, 17 May 2014 - 10:48 PM.

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#42 OFFLINE   Devo1237

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Posted 18 May 2014 - 04:44 PM

Glad we could help!


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#43 OFFLINE   mike1977

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Posted 27 May 2014 - 07:32 PM

I added the HDextra pack for the three month free trial and went to cancel it before I had to start paying. Was not able to do it online and when I called in I found out I had to switch to a current package. Thought I was getting something for free but ended up paying for it big time over the long run...

 

Well I emailed Directv today and they removed the HD extra pack and I'm still on the entertainment classic package.



#44 OFFLINE   coolman302003

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Posted 28 May 2014 - 09:03 PM

Well I emailed Directv today and they removed the HD extra pack and I'm still on the entertainment classic package.

 

If you have a grandfathered package you can also remove HD Extra Pack via automated phone system, here are the steps:
First verify your account information with your phone number/account number etc.
Next, when the system asks 'to get started, please tell me the reason for your call today' say "Change Programming," when it says 'can you be more specific?' say "Change Programming" again, then after it lists the first set of options say "more options," then when you hear the option say "DIRECTV HD Extra Pack" and then it will ask 'do you want to add that, cancel it, or get more information?'. say "Cancel it." Wait..... Done.
 
BTW, If you use the automated system to remove after regular customer service is closed (> 1AM ET) your guaranteed not to be transferred to a CSR.



#45 OFFLINE   john262

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Posted 29 May 2014 - 03:24 PM

I noticed that the Hallmark Movie Channel, which used to be available only in the HD extra pack is now available as a part of my entertainment classic package.






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