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Guest Message by DevFuse

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Multiple Joeys showing blank/black screen w/ Live Mode msg

Joey Hopper Inop

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2 replies to this topic

#1 OFFLINE   shadow10-8


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Posted 10 February 2014 - 11:27 AM

First post, but didn't see this issue scanning back 6 months.  Call w/ Dish support was worthless.


I have 1 Hopper w/ 3 Joeys that are all exhibiting the same issue.  After working fine for over 6 months, all Joeys show linked to the Hopper, pull current guide info, and show correct tuner usage.  When selecting a channel from the guide, I get a "must switch to Live Mode" msg and then get a blank/black screen.  When selecting a recorded show from the DVR, I get a blank/black screen.  Banner information is correct and the tuner information shows the Joey using the selected channel.


Walked through troubleshooting with Dish support, show have verified config, re-set both the Hopper and Joeys.  Changed connection and currently have 1 Joey connected via coax, 1 hardwired Ethernet and 1 wireless Ethernet.  I've tried bring the Joeys up separately after resets (to test for connectivity issue).  I'm at a loss. 


Hopper is running S334

Joeys are running S286 


Any help would be greatly appreciated.

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#2 OFFLINE   thomasjk



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Posted 10 February 2014 - 01:51 PM

You Hopper and Joey SW is not at the current level. Hopper is S335 and Joey is S363. I would unplug all the Joeys and restart each one separately after rebooting the Hopper. If issue persists contact a DIRT member here http://www.dbstalk.c...ct-information/.

Edited by thomasjk, 10 February 2014 - 01:51 PM.

#3 OFFLINE   shadow10-8


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Posted 14 February 2014 - 03:46 PM

I PM'd a couple of DIRT members, but haven't seen a response yet. Could a DIRT member please respond? Thanks!

Also tagged with one or more of these keywords: Joey, Hopper, Inop

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