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Will DirecTV ship me a HR44 to replace a defective HR34?


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28 replies to this topic

#1 OFFLINE   gimp

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Posted 12 February 2014 - 09:56 AM

I need to replace my two year old HR34 and am wondering if DirecTV is only sending out HR44s now or if there is still a chance I might get a HR34, which is definitely not what I want. Otherwise, I'll just have to schedule a service appointment and hope they come with a HR44.

Thanks!

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#2 OFFLINE   Phil T

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Posted 12 February 2014 - 10:29 AM

I recently called to upgrade to a wireless Mini Genie. I asked about upgrading to a HR44 at the same time. The CSR couldn't do it but put in the notes that I wanted to talk to the installer about a HR44. When the installer came I asked about a upgrade. He said there was no difference between a 34 and 44. I told him I had read on the internet was a lot of difference in speed and I wanted the wireless internet connection. He reset the vram on the HR34 to try and speed it up and then said you won't be happy unless you get a HR44? I said yes, and he went out to the truck and got one. YMMV



#3 OFFLINE   Beerstalker

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Posted 12 February 2014 - 10:34 AM

As far as I have seen on here the Genie is just like all the other receivers when it comes to getting a replacement over the phone.  If you order a replacment genie you could get an HR34 or an HR44, whichever is on the top of the stack at the warehouse they ship it from.

 

However, quite a few techs around here have posted that they are only getting HR44s now, and that should be all that the techs have on their trucks.  So if you have a tech come to replace it there should be a very high chance that you will get an HR44.


Sometimes when I reflect back on all the beer I drink I feel ashamed. Then I look into the glass and think about the workers in the brewery and all of their hopes and dreams. If I didn’t drink this beer, they might be out of work and their dreams would be shattered. Then I say to myself, "It is better that I drink this beer and let their dreams come true than be selfish and worry about my liver."
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#4 OFFLINE   peds48

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Posted 12 February 2014 - 04:50 PM

 

 

However, quite a few techs around here have posted that they are only getting HR44s now, and that should be all that the techs have on their trucks.  So if you have a tech come to replace it there should be a very high chance that you will get an HR44.

This is correct 


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#5 OFFLINE   trh

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Posted 12 February 2014 - 06:50 PM

and as someone posted several weeks ago, the number of 34s returning to DirecTV are going to be refurbished and then shipping back to customer's as replacements.  

 

So you will probably have a better chance of getting a 44 from an installer.



#6 OFFLINE   slapshot1959

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Posted 12 February 2014 - 08:17 PM

Ordered up a Genie mini last week, also asked about getting a HR44 to replace my slow clunky HR34.

She said to talk to the installer, they should have them on the truck.

Guy came the next day, with the mini, and after I asked if I could swap out to a 44 because of a couple "issues" with the 34, he stopped me saying no problem, I'll bring one in from my truck.

Easy as pie.

Much better receiver and remote.



#7 OFFLINE   peds48

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Posted 12 February 2014 - 08:32 PM

Ordered up a Genie mini last week, also asked about getting a HR44 to replace my slow clunky HR34.

She said to talk to the installer, they should have them on the truck.

Guy came the next day, with the mini, and after I asked if I could swap out to a 44 because of a couple "issues" with the 34, he stopped me saying no problem, I'll bring one in from my truck.

Easy as pie.

Much better receiver and remote.

hopefully "Mr. Jackson" show him the way to the door.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#8 OFFLINE   Beckzilla

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Posted 12 February 2014 - 09:10 PM

Ordered up a Genie mini last week, also asked about getting a HR44 to replace my slow clunky HR34.

She said to talk to the installer, they should have them on the truck.

Guy came the next day, with the mini, and after I asked if I could swap out to a 44 because of a couple "issues" with the 34, he stopped me saying no problem, I'll bring one in from my truck.

Easy as pie.

Much better receiver and remote.

Could you elaborate on why the receiver is better. Are you saying the RF is more responsive on the 44 because the RF on my 34 sucks.


HR-34-Living room
Sony 60" TV
(3) Sony 42"ers
Sony 34"
Sony 24"
Denon AVR-3805 Receiver w/ (4) Infinity 200 watt speakers, (4) Infinity Surround Speakers and one Infinity subwoofer

#9 OFFLINE   slapshot1959

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Posted 12 February 2014 - 09:14 PM

hopefully "Mr. Jackson" show him the way to the door.


huh?


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#10 OFFLINE   slapshot1959

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Posted 12 February 2014 - 09:16 PM

Could you elaborate on why the receiver is better. Are you saying the RF is more responsive on the 44 because the RF on my 34 sucks.


Yes the remote's snappier,receiver is definitely faster scrolling through the guide,setting up recordings etc.



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#11 OFFLINE   peds48

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Posted 12 February 2014 - 09:22 PM

huh?


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I guess the answer is no....  Never mind.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#12 OFFLINE   dennisj00

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Posted 12 February 2014 - 09:29 PM

Jackson . . .  Give him a $20 on the way out.

 

Tip your installer!!

 

Edit:  You might get more if you tip up front.



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#13 OFFLINE   peds48

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Posted 12 February 2014 - 09:58 PM

Jackson . . .  Give him a $20 on the way out.

 

Tip your installer!!

 

Edit:  You might get more if you tip up front.

looks like some one did "get it"  ;)


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#14 OFFLINE   nsykes

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Posted 12 February 2014 - 10:28 PM

Those of you who were successful in getting a HR44 as a replacement for the HR34, do you know if this renewed your contract?


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#15 OFFLINE   litzdog911

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Posted 13 February 2014 - 01:23 AM

Those of you who were successful in getting a HR44 as a replacement for the HR34, do you know if this renewed your contract?


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Replacing a defective DVR with a similar functionality model should not trigger any contract extension.


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#16 OFFLINE   CCarncross

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Posted 13 February 2014 - 08:54 AM

Those of you who were successful in getting a HR44 as a replacement for the HR34, do you know if this renewed your contract?


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If its being replaced as defective, it shouldnt start or extend a commitment.  If you call and say you want your 34 replaced because you want the newest equipment, then yes it should extend your commitment.



#17 OFFLINE   dpeters11

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Posted 13 February 2014 - 11:17 AM

hopefully "Mr. Jackson" show him the way to the door.

 

I've actually wondered, would that actually be enough to sway an installer, particularly if you don't live out in the middle of nowhere? I've seen some suggest Mr. Grant. Mr. Franklin rarely graces my door in general, so there is a limit :)



#18 OFFLINE   Phil T

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Posted 13 February 2014 - 11:21 AM

Those of you who were successful in getting a HR44 as a replacement for the HR34, do you know if this renewed your contract?


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Mine did but I was also getting a new wireless C41 so I didn't care.



#19 OFFLINE   dennisj00

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Posted 13 February 2014 - 11:22 AM

Around here, I doubt the installers clear $20 on a single job.  They welcome Jacksons.  (and sitting in the truck while I install.



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My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#20 OFFLINE   peds48

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Posted 13 February 2014 - 03:37 PM

I've actually wondered, would that actually be enough to sway an installer, particularly if you don't live out in the middle of nowhere? I've seen some suggest Mr. Grant. Mr. Franklin rarely graces my door in general, so there is a limit :)

The better of "friends" you hang out" with, the more notoriety will get you around the office. A "grant" may get an extra receiver replaced, however a Franklin will def get ALL of the older receivers replaced with newer models.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 




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