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Guest Message by DevFuse

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Will DirecTV ship me a HR44 to replace a defective HR34?


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28 replies to this topic

#21 OFFLINE   anex80

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Posted 18 February 2014 - 09:33 AM

So a couple of questions on how this works exactly. Do you just call up tech support and go through their troubleshooting steps until they deem you need a replacement? Also, do you have to have the protection plan in place to receive a replacement?


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#22 OFFLINE   MysteryMan

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Posted 18 February 2014 - 09:39 AM

Depends on the issues you're experiencing.


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#23 OFFLINE   anex80

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Posted 18 February 2014 - 09:48 AM

For me it's mostly speed, pixelation on recordings(most notably NBC), and occasional lockups.


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#24 OFFLINE   MysteryMan

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Posted 18 February 2014 - 10:12 AM

If your pixelation issues are severe you have a good chance of getting a replacement. MY HR34-700 had sever pixelation/freeze up issues. I tried everything (resets, system test, change HDMI cables) but nothing worked. I saved the pixelated recordings, called DirecTV, explained my issue and the trouble shooting steps I took. They rolled out a truck. Tech swaped my HR34-700 with a HR44-200. I'm sure being a long term customer, having the Protection Plan, and having a account in good standing helped. My advice, save the pixelated recordings and perform the trouble shooting steps I took. If the trouble shooting steps fail to resolve your issue call DirecTV. Explain the issue and what you did to resolve it and mention the saved recordings that have pixelation.    


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#25 ONLINE   WestDC

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Posted 18 February 2014 - 10:44 AM

So a couple of questions on how this works exactly. Do you just call up tech support and go through their troubleshooting steps until they deem you need a replacement? Also, do you have to have the protection plan in place to receive a replacement?


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You don't need the PP you are paying for Service - Call and explain your problem and let them trouble shoot it over the phone and if that doesn't resolve the issue -they will schedule a service call for $50 and then the tech will be able to replace your HR34 With a Hr44 as he should have one on his truck


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#26 OFFLINE   peds48

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Posted 18 February 2014 - 12:19 PM

You don't need the PP you are paying for Service - Call and explain your problem and let them trouble shoot it over the phone and if that doesn't resolve the issue -they will schedule a service call for $50 and then the tech will be able to replace your HR34 With a Hr44 as he should have one on his truck

But having the PP helps by avoiding to pay the $50.00 this time or any other time you might need service 


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#27 OFFLINE   gov

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Posted 18 February 2014 - 12:24 PM

Still, I just know in my heart, if only 2 DirecTV trucks rolled this week in the whole country without an HR44 on board, one of those trucks would be at my house, and the other one would be next closest.

 

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#28 ONLINE   WestDC

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Posted 18 February 2014 - 12:32 PM

But having the PP helps by avoiding to pay the $50.00 this time or any other time you might need service 

$7.99 a month X 12 =$95.88 A YR = $50 once Maybe every 2 -3 yrs is a better deal -Seeing when a service call is made the D* System is to be gone over to ensure no re-peat service calls :)

 

Upgraded to Genie 1/26 Tech told me the warehouse only has HR44 - then no longer get HR34's


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#29 OFFLINE   peds48

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Posted 18 February 2014 - 01:58 PM

$7.99 a month X 12 =$95.88 A YR = $50 once Maybe every 2 -3 yrs is a better deal -Seeing when a service call is made the D* System is to be gone over to ensure no re-peat service calls :)

 

 

unfortunately it does not happen every time.


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