Jump to content

Welcome to DBSTalk

Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
Guest Message by DevFuse

- - - - -

HR44-500 Pixelation after pause not resolved after extensive Customer Care

HR44-500 Mini pixalation lines wifi

  • Please log in to reply
2 replies to this topic

#1 OFFLINE   lemon


    New Member

  • Registered
  • 1 posts
  • LocationDenver
Joined: Feb 19, 2014

Posted 19 February 2014 - 11:24 AM

I'm glad we got the Protection Plan. We're now on our third HR 44-500 and have had Tech III in our house. We've had cables and the splitter replaced, every receptor checked and many replaced, the mini wired and replaced and still we get pixilation. Mostly after pausing, some live and mostly recorded. We started out thinking everything would be fine when it was discovered that we weren't getting software updates and therefore closed captioning wasn't working, but that was the easy answer. Now we've been shuffled from one field office to another, just when we were told we were going to have a live conference with engineers on the phone.


Now, we're back to having a field supervisor come back out to the home and check equipment and do paperwork so engineers can start over again. We're told this is a unique situation with pixilation and nobody has this with a HR44-500. We've sent numerous SENDREPORTALL to engineering and have had feedback. The word we get is that they may just pull the Genie because it's "too sensitive" and put us on a legacy box. As they won't tell us why we're having a problem, we're resisting that. Others in the neighborhood don't seem to be having problems so we can't see why we should.


We never had problems before Genie. We've charted the problems. It's definitely connected with us pausing, although pixilation does occur out of the blue. There are no ham operators in the area, If there were, it would stop when they did.


Can anyone suggest anything else to look at, or another course of action?



...Ads Help To Support This Site...

#2 OFFLINE   peds48



  • DBSTalk Club
  • 17,995 posts
  • LocationNY
Joined: Jan 10, 2008

Posted 19 February 2014 - 11:29 AM

It would be nice it you provide a complete "run down" of your installation 

Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.

Think Differently 

#3 OFFLINE   veryoldschool


    Lifetime Achiever

  • Moderator
  • 42,593 posts
Joined: Dec 09, 2006

Posted 19 February 2014 - 08:14 PM

It would be nice it you provide a complete "run down" of your installation 

Having a problem with your



act? :lol:


Also tagged with one or more of these keywords: HR44-500, Mini, pixalation, lines, wifi

Protected By... spam firewall...And...