First, I understand I am not entitled to anything, and unless you ask, the answer cannot be YES. I also never lie or threaten to cancel.
I called and told them exactly the situation, i.e., that I have OTA capability now, and since the HR20 will be replaced, I lose the OTA capability. The CSR looked into it and said that she would have the tech bring one - no charge.
I also asked about the GenieGo. The first rep told me I would need to call back and talk to Retention to see if I could somehow get the GenieGo for less than $149. When I called back, I told the CSR the situation and said that at $149, I am going to have to pass. She said that the price was not $149, but $99 + $19.95 for s/h. She looked into it and said that she could waive the $99, but I said I would pass. She then said she couldn't give me the GO for free, but could charge me the $20, but give me credits to offset it.
I *NEVER* lied or mislead the VERY HELPFUL CSRs or threatened to leave. I have been a D* customer since '00, and I told them that I have no intentions of leaving. I asked for things and got them. I was polite, respectful and expected nothing. I was happily rewarded.
Its this type of Customer Service that has kept me a customer for nearly 15 years.