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Guest Message by DevFuse

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Cancelling DISH ServiceI am ready to cancel DISH


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52 replies to this topic

#1 OFFLINE   Jim148

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Posted 27 February 2014 - 05:38 PM

I am ready to cancel DISH Network service completely.  It has been a pretty good run.  I  had PrimeStar years ago and switched to DISH in roughly 1996.  I have had a few different receivers.  I bought the Over The Air module for my 722k and even have the Sling Adapter and an optional external hard drive.  Last week I went through yet another Hard Drive Failure and the replacement came today.  But then it hit me.  I have an antenna for over the air TV and a Roku.  I really can't justify the expense any longer.  In fact, the monthly cost just went up again.  Both a Netflix and Hulu Plus subscription are still cheaper than the least expensive DISH plan.

 

Anyway, I don't want to sound bitter, because I am not.  It was great while it lasted, but it is time to move on.  Do I simply call them and they will have me return the 722k and we go out separate ways?  I am not under contract, unless the replacement 722k incurs some additional time with them.



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#2 OFFLINE   SayWhat?

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Posted 27 February 2014 - 05:47 PM

I've got about a month of freebies left, then I'm gone.  I've been in since the mid 90s and I just can;t see it anymore.

 

What annoys me is that you don't seem to be able to cancel from your account screen on their website.  It appears you have to call and listen to them whine and try to entice you to stay.

 

l


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#3 OFFLINE   harsh

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Posted 28 February 2014 - 12:58 PM

I have an antenna for over the air TV and a Roku.  I really can't justify the expense any longer.  In fact, the monthly cost just went up again.  Both a Netflix and Hulu Plus subscription are still cheaper than the least expensive DISH plan.

If you can meet all of your household needs with an antenna and Roku, then you really don't have any business having DISH and a DVR.

If you find that you need to record stuff and watch content that isn't available (or not timely enough) using the other services, you may regret the move.

If you haven't figured out what you're going to do about a DVR, you need to put considerable effort into doing so because doing OTA without a DVR is difficult at best once you've opened that Pandora's Box.

If you have multiple TVs, that can put a very real strain your broadband connection in terms of both instantaneous and cumulative bandwidth.


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#4 OFFLINE   harsh

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Posted 28 February 2014 - 12:59 PM

What annoys me is that you don't seem to be able to cancel from your account screen on their website.  It appears you have to call and listen to them whine and try to entice you to stay.

Most all providers want a chance to talk you out of cancelling.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#5 ONLINE   lparsons21

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Posted 28 February 2014 - 01:15 PM

I've got about a month of freebies left, then I'm gone.  I've been in since the mid 90s and I just can;t see it anymore.

 

What annoys me is that you don't seem to be able to cancel from your account screen on their website.  It appears you have to call and listen to them whine and try to entice you to stay.

 

l

 

I recently cancelled and you are right, you cannot do it from the website.

 

But there was no whining.  1st CSR asked why I was cancelling, I told her and she then asked how much did I think the subscription level I was at was worth in total.  I gave her a number and she transferred me to what I assume is a retention specialist.  She wouldn't match the offer I gave them, but came very close.

 

At no time did I hear any whining, just a good faith effort on their part to retain me as a customer.  I would have expected no less.


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#6 OFFLINE   sregener

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Posted 01 March 2014 - 05:17 AM

If you haven't figured out what you're going to do about a DVR, you need to put considerable effort into doing so because doing OTA without a DVR is difficult at best once you've opened that Pandora's Box.

 

True, but the Tivo Roamio box looks pretty compelling, even though there is a monthly fee.

 

Roku+Netflix+Hulu Plus+Tivo is still less than AT120.



#7 OFFLINE   gov

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Posted 01 March 2014 - 06:36 AM

DISH needs to know how competitive OTA and Roku (and others) is.  If DISH approaches their content providers with hard data on the current nature of the business it can be a good thing for everybody.



#8 OFFLINE   SayWhat?

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Posted 01 March 2014 - 07:27 AM

True, but the Tivo Roamio box looks pretty compelling, even though there is a monthly fee.

 

Roku+Netflix+Hulu Plus+Tivo is still less than AT120.

It's just as easy to use a computer with a TV tuner card/adapter and Windows Media Center or some other software.  Hauppage works OK too.  You get the DVR type functions, scheduled recording, guide screen, etc.  You can add as big a hard drive as you want and there are no monthly fees.

 

Off-lease or refurbed PCs with Win7 can be had in the $200 range.  Tuner cards are in the $50-75 range.


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#9 OFFLINE   harsh

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Posted 01 March 2014 - 11:12 AM

True, but the Tivo Roamio box looks pretty compelling, even though there is a monthly fee.
 
Roku+Netflix+Hulu Plus+Tivo is still less than AT120.

No amount of hardware, be it relatively cheap or rather expensive, is going to help if you can't get all the content you need from OTA, Netflix and Hulu Plus.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#10 OFFLINE   acostapimps

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Posted 02 March 2014 - 02:02 AM

Everybody have a choice,  and the OP thinks he can find comparable programming on Netflix and Hulu,  which technically you can but a day behind on Hulu,  With Roku and plenty Youtube there is plenty you can watch,  Cable channels aren't cutting it anymore, Sports and people with DVR's and ETF's are what keeping people from cancelling, Not to mention not everybody have decent internet or little to no OTA.


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#11 OFFLINE   mwdxer

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Posted 02 March 2014 - 03:34 AM

I looked at going to a smaller package with Dish as I do every once in a while, but for the little I would save, I would lose a whole lot more in programming. I do not lease. I own the equipment and I enjoy the variety Dish offers.  I have been with Dish since 1999. I also own a Roku. The LT and as much as I am enjoying the little box, it just adds to the variety with channels Dish does not carry. I do not pay for anything on the Roku. I watch what is free. As much fun as the box is, the pq varies all over the board from service to service. Some channel buffer, even with a good wifi speed (32-38) but it is fun, but not as stable as Dish. I love all of the old TV shows on the Roku. Programs going back to the late 1940s. Everyone is different, but even as expensive Dish is getting, they still offer more than I can get anywhere else.



#12 OFFLINE   sregener

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Posted 02 March 2014 - 05:55 AM

No amount of hardware, be it relatively cheap or rather expensive, is going to help if you can't get all the content you need from OTA, Netflix and Hulu Plus.

 

That is true, but then it becomes a personal value judgement.  

 

For me, the following are the reasons why I still have Dish:

 

- ESPN, NFL Network and BTN during football season.

- ESPN during tennis majors

- ESPN/TNT for the kids for NASCAR, once Fox's free coverage ends.

 

But the value scale may tip and I'll decide to do without those things in exchange for an extra $65/month in my pocket.

 

I still have a working DTVPal DVR.  It isn't ideal now that the OTA TV Guide service is gone, but it's good enough for what I need.

 

Using a PC as a DVR means a large electrical bill.  It would cost me about $15/month in electricity to run a 200W power supply 24x7.  The new DVRs are very power efficient.



#13 ONLINE   scooper

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Posted 02 March 2014 - 08:01 AM

I was going to say there ARE some OTA DVRs out there - Dish isn't making the DTVPAL DVR anymore, but if you have a working one - you can upgrade the 250GB drive to a 1 TB.

 

Another option is the new ChannelMaster CM7500. It doesn't come with builtin storage to speak of, but you can put up to a 3TB USB connected drive on it. Compared to the Dish DVRs - it has some quirks, but - OTOH - it can currently pull an up to  14 day guide from the internet. It is also HDMI only.


You CAN put antennas on your owned and/or controlled property...

http://www.fcc.gov/mb/facts/otard.html

#14 OFFLINE   catnapped

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Posted 02 March 2014 - 08:23 AM

Another important thing to keep in mind...everyone keeps saying "oh, Dish has MORE channels than anyone else" but do you actually watch any of them?  Quantity only matters when it's not dozens or hundreds of channels of programming you're not interested in to begin with.



#15 OFFLINE   SayWhat?

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Posted 02 March 2014 - 08:25 AM

Another option is the new ChannelMaster CM7500. It doesn't come with builtin storage to speak of, but you can put up to a 3TB USB connected drive on it. Compared to the Dish DVRs - it has some quirks, but - OTOH - it can currently pull an up to  14 day guide from the internet. It is also HDMI only.

$250 with 16Gb internal storage which I'm guessing is for the pause and rewind/playback of the show you're watching.

 

http://www.channelma...cm-7500gb16.htm


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#16 OFFLINE   Wilf

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Posted 02 March 2014 - 09:33 AM

FWIW, there are podcasts on the subject of cord cutting: http://www.cordkillers.com/



#17 OFFLINE   Stewart Vernon

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Posted 02 March 2014 - 01:07 PM

The things that really should go into decisions like this, to me, are...

 

1. Can I afford it?  IF I can't afford it, then everything else is a non-starter.

2. Do I feel like I'm getting good value for my money?  IF I don't, then nothing else matters.

 

It isn't about paying for channels I never watch or sometimes having problems...  It's about the math for the most part.  Do I wish it were cheaper?  Sure!  And I'll try if I can to manage that year-to-year...

 

But at the end of the month...  If I was paying $120 a month (for easy math purposes) that would be about $4 per day for TV... and while cheaper is nice....  as long as I can afford it, it's hard to say I don't on-average get more enjoyment for that $4 per day than I could for any less doing any other entertainment thing that I might like to do.


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#18 OFFLINE   James Long

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Posted 02 March 2014 - 02:27 PM

I do not like the size of my bill ... but I like the content I am receiving and the way it is delivered (DISH Hopper, not to be confused with Dennis Hopper).

I suppose the sad thing about my satellite subscription is the amount of local OTA programming I watch. But I watch plenty of shows from the non-broadcast channels (BBC America, ESPN, Fox Sports, Discovery, History, a news network, and other channels). Having the channels I do not normally watch available has been useful.

There is not a cheaper way to go that is as convenient as my satellite subscription. And I don't want to fool around trying to find another way to watch TV.
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#19 OFFLINE   mwdxer

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Posted 02 March 2014 - 05:55 PM

That is the same way with me. Several Roku channels you need a cable or satellite subscription anyway. Like most, we only watch a small amount of the channels Dish carries, but in my case they are mostly in the upper tiers. In future maybe Roku will carry most everything satellite or cable carries, but until then I will stick with Dish.



#20 OFFLINE   ingeborgdot

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Posted 02 March 2014 - 07:42 PM

If you can meet all of your household needs with an antenna and Roku, then you really don't have any business having DISH and a DVR.

 

This has to be the dumbest statement I have ever read in my life.  What kind of shows does Roku bring you?  Does it bring you ESPN?  Does it bring you your local channels?  Does it bring you DIY and HGTV?  Does it bring you music channels?  If so, and it brings you all of that I take back my comment.  If not, then it stays. 


Edited by ingeborgdot, 02 March 2014 - 07:43 PM.





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