I guess I should have worded it more like if you decide to accept the upgrade offer at the $$ you have to pay (if you have to). I think some of the eligibility factors can include, but is not limited to tenure, payment history, package level, being enrolled in paperless billing/auto-pay, how much you spend on D* per month, being subscribed to sports subscriptions (NFL ST, NBA LP, MLB EI, etc), how often you have upgraded equipment in the past, how often you have called in to request bill credits, discounts on premium movie channels, etc. these are a few of the factors that may apply in the determination of what is offered to you.
If you have the protection plan it now offers an equipment upgrade every 2 years if you agree to a new 2 year commitment. Other loyalty offers are for example a free Genie upgrade, free HD DVR upgrade, free GenieGo, premium movie channels free for [X] months, etc. usually for the best offers as others have also suggested is by calling in. As you have probably read from many others here, the customer retention group (CRG) generally can offer the largest amount of discount on equipment upgrades, programming and premiums. If you want to read some offers many others have accepted you might want to check out this thread.
Yes new dish, you will get a Slimline with SWM built in most likely (and if under 8 tuners). I'll let others comment on the cabling cause it usually varies.
Thanks. It does sound like a complicated calculation for them together with a large dose of random chance. I've always been on time with payment, since I'm on autopay, but I'm not on paperless billing. I've always been on the Choice program, so I'm not the lowest but certainly not the highest. I don't subscribe to any premium channels or sports, so they aren't getting more income from me in that avenue. I've never upgraded equipment. I did receive a bill credit once before during the first year; I'd forgotten about that. When I signed up, the CSR didn't really explain the requirements on my part to receive the advertised promotional rate, namely, that I had to go onto a website to sign up for it and certainly not that there was a deadline to do so. By the time I figured this out, the deadline had apparently passed and I was out of luck to get the promotional rate I was promised when I signed up. I was naturally unhappy about this way of doing business. IIRC, the CSR at the time gave me a $6 monthly credit for a few months and it only partly offset what I lost from the promotional rate I was supposed to get. But anyway, that was the only time I received a credit for the account and it was about 5.5yrs ago. But who knows how they calculate things. The fact that I don't spend more for higher service will probably count against me, I imagine.
I actually don't know what model of dish I have currently. I am a renter, and it was in place when I moved in. I don't know whether the previous tenant had HD or not. I found the document here that details the various dishes, so I'll have to go look to see what is there. Assuming either the dish and/or cabling needs to be changed, I am wondering if they will charge me an installation and other equipment fee as well. Sadly, that would just push me further towards an alternate decision.
Yes, I did see that thread. Long, and lots of info! I scanned the last several pages of it but haven't been all the way through. It sounds like people's experiences have really varied.
How does one get to the customer retention group? Do you ask the normal CSR for the retention group? Or do you say "cancel" on the reason for calling part and get to them that way? The reading I've done seems to vary. When you ask for them, does this imply that you are threatening to cancel? Is it better to start with a normal CSR first, and then escalate to retention if they can't give you a deal you are happy with?
In addition to learning about the DirecTV upgrade process, I have also been researching my options with DISH. While it sounds like there are plus and minus points to either service and their equipment, it is tempting to switch and take advantage of the new customer promotions. As a new customer, I wouldn't have to haggle or pay for an equipment upgrade, I wouldn't have to pay for installation, and I would get a notable discount for the first year. Right now I'm trying to track down what all of the fees are for DISH, to better understand what my bill would be after the first year.
A quick question about the DVR fee. I've been equating it in my mind as analogous to the service fee I currently pay TiVo. I've always pictured it as a fee to send me the schedules and to provide software service to track when things need to be recorded so I don't have to do it program by program. Single time recording, season passes, keeping track of schedule changes, when a new episode is on, etc. Is that a fair analysis?
Thanks for all the help and advice!