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Guest Message by DevFuse

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GenieGo Error AR/3004 - Accound validation


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7 replies to this topic

#1 OFFLINE   woj027

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Posted 03 March 2014 - 06:26 PM

I got this message on my GenieGo device (iPad).  I haven't called DirecTV yet.  Any ideas?

 

yes I'm at home,

yes I'm connected to the internet.

 

yes other device works. ( iphone)

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Edited by woj027, 03 March 2014 - 06:27 PM.


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#2 OFFLINE   dennisj00

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Posted 03 March 2014 - 07:19 PM

I'd un-install and re-install using the same device name.  Wave the voo-doo stick and have a chicken handy. . .



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#3 OFFLINE   woj027

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Posted 03 March 2014 - 10:11 PM

and the old remove and reinstall works!!

 

i wonder why I didn't think of that.



#4 OFFLINE   trh

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Posted 03 March 2014 - 11:03 PM

Have you changed your password at DirecTV.com since you installed the app?

#5 OFFLINE   woj027

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Posted 03 March 2014 - 11:07 PM

Nope. Not sure what it was. iPhone worked fine iPad had issues. Reinstall fixed it.


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#6 OFFLINE   peds48

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Posted 04 March 2014 - 06:20 PM

Nope. Not sure what it was. iPhone worked fine iPad had issues. Reinstall fixed it.


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was the app updated?


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#7 OFFLINE   woj027

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Posted 04 March 2014 - 06:23 PM

was the app updated?

I don't know.  I update my iPad apps regularly  and there was no indication that it needed to be updated.   All I did is remove the app from the iPad then searched for and installed the app.  logged in and back in business. 



#8 OFFLINE   peds48

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Posted 04 March 2014 - 09:07 PM

The reason I ask is because most of the time DirecTV updates their apps, they tend to "break" once we update them on our devices.  The best method to install an update once an update is available is to delete and reinstall the app


Here’s to the crazy ones.
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