I recently suspended my service due to some other obligations the next few months. I specifically asked the rep I spoke to if I will still be able to access my pre-recorded programs on each of my DVRs. The answer was a resounding 'Yes, It is no different if I lose my satellite due to weather.' Now, when I try to access my list, it says DVR service is not activated.
Obviously, this upset me, and I called back and now was told this isn't possible unless I reactivate my account-per the supervisor I spoke with. Frustrating to say the least.
I always thought this was possible. So, what have been others experience? Is this or is this not possible? Do I need to play 'CSR roulette' and call back and get someone else to see if it is possible?
Another example of the inconsistency with the reps answers.