Thanks to everyone who provided answers and feedback to my query in the other section last week about how to go about arranging for an equipment and service upgrade. I was quite excited to upgrade to HD and a Genie, and happy that DTV was offering me a free upgrade. In the past I have had SD with an old single tuner receiver and an old series 2 TiVo.
A little bit of background: I live in the Ca bay area. My dish has actually never been on my rental house as there is no signal there - it's been mounted across the (narrow) street on my neighbor's house, right next to her SD dish. A cable is strung across the street to bring the signal to my house.
Unfortunately, it has not been going smoothly. There have been 3 visits from the installers so far and still no luck. When the first technician visited and attempted to install the dish, he was unable to get signal from the HD satellites. He believed that a nearby tree branch was blocking the signal. His supervisor came out the next day to evaluate the situation and agreed, saying he really thought there would be no problem once the branch was removed. My landlady removed the branch. I scheduled another visit (unfortunately I wasn't able to be there, so someone met them in my stead) with high hopes, but it turned out that they still weren't able to get sufficient coverage. It was reported back to me that the left-most satellite, Spaceway 3 I believe, was still blocked - this time by another tree at the other end of the house. The supervisor and technician were able to get some passable signal by moving the dish, but the workable location was sticking out over my neighbor's deck and I doubt she will approve having it there.
Do I have any options at this point? Do you have to have all 5 satellites? Are different channels on different satellites? I don't do sports or premium channels (just the Entertainment package), so if things like HBO, Showtime or sports channels are missing I wouldn't mind. Are there any other common ways that dishes are mounted, other than on house eaves? How far can the dish be from my house?
I'd really, really been wanting to get the upgrade, so any advice would be much appreciated! (Long story short, my old series 2 TiVo died, so I need a new DVR. I'd rather upgrade to a less antiquated system and would not consider signing a new 2 year contract for an outdated SD DVR.)