My GenieGo has been broken since early December. It will occasionally begin preparing shows for a few minutes then reset to waiting to prepare. I have been working with DirecTV support since December, although after about a month they lost my case and I had to start all over.
I can stream shows in home and out of home -- it's only download to device that is broken (sadly that's the one feature I really care about).
Since this effort began I have replaced virtually everything in my entire setup. DirecTV sent out a replacement GenieGo, and eventually recommended upgrading to a SWiM/DECA setup, at which time I finally got a Genie DVR. I have replaced my old D-Link gigabit switch with a Cisco managed gigabit switch. I have switched ISPs (from DSL to business class cable), switched from routing with an Airport Extreme to a Ubiquiti EdgeRouter Lite and replaced every network cable involved in any of this chain -- all gigabit connections are Cat 6 and all 100MB connections are Cat 5e.
Earlier this week, while sending more diagnostic reports to DirecTV, the status light on the GenieGo suddenly changed to green for a few minutes, and I managed to get 3 one hour shows to download, before it stopped again for about 14 hours, then worked for a 2 hour movie before now failing for the last 9-10 hours again. I have yet to see the green light repeat, and cannot find anything anywhere about a green status light -- everything I read suggests that the possible colors for that light are blue, amber and red, but it was definitely green. I also haven't gotten any idea from DirecTV support what that could mean.
Honestly it seems that they have no idea what is going on, and I seem to be doing the same diagnostic checks over and over again for months now at a 30 minute or longer call every few days. It's unbelievably frustrating.