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Guest Message by DevFuse

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MLB Extra Innings with MLB.tv


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31 replies to this topic

#1 OFFLINE   profmrw

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Posted 26 March 2014 - 09:45 AM

I initially was going to not subscribe to EI this season and just order the MLB.TV package this term, however, D* gave me a discount that basically got the package to the same cost of the MLB.TV premium package ($110). According to the D* site for Extra Innings it is showing that you will be able to "watch on any device" (Droid, Roku, etc.) - Is the EI package also going to include the AtBat 14? They are showing on the site it is just "MLB.tv" and not "MLB.tv premium". If we are only getting the base "MLB.tv" package with EI that doesn't include the ability to watch on any device. I don't want to be stuck with EI this season and not be able to listen to the games on my Android Device and watch on my Roku.

 

Any assistance would be appreciated! Thanks!
 



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#2 OFFLINE   joshjr

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Posted 26 March 2014 - 10:48 AM

I am confused, you made the decision to go with EI and now are complaining because you are not sure if it is the Premium version of MLB.TV that comes with it and when you ordered EI you were under the impression that MLB>TV didnt come with it?   Does that sum it up about right?  To see the games on all devices it would have to be Premium or something in between.


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#3 OFFLINE   profmrw

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Posted 26 March 2014 - 12:14 PM

I am confused, you made the decision to go with EI and now are complaining because you are not sure if it is the Premium version of MLB.TV that comes with it and when you ordered EI you were under the impression that MLB>TV didnt come with it?   Does that sum it up about right?  To see the games on all devices it would have to be Premium or something in between.

 

Not complaining - the website (http://www.directv.com/sports/mlb) shows a picture of a Roku, Android, etc., however, the graphic only is showing MLB.tv. I was just curious if what is being offered by D* is the equivilant to the premium package.



#4 OFFLINE   JBv

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Posted 26 March 2014 - 02:04 PM

It is MLB.TV Premium. The PTB have been made aware of that issue on the website.


Edited by JBv, 26 March 2014 - 02:06 PM.

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The postings on this site are my own and do not represent DirecTV's positions, strategies, or opinions.

#5 OFFLINE   MikeW

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Posted 31 March 2014 - 01:41 PM

Authentication process did not work for me on my iPhone this morning.  When I called in, I got the typical blame game on why it doesn't work and it's not DirecTV's app.  I don't know why the testing process doesn't kill the bugs before the season started.  Maybe they should have tested during Spring Training.  I cancelled EI and went back with MLB.tv.  Maybe next year.



#6 OFFLINE   tonyd79

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Posted 31 March 2014 - 03:14 PM

Authentication process did not work for me on my iPhone this morning.  When I called in, I got the typical blame game on why it doesn't work and it's not DirecTV's app.  I don't know why the testing process doesn't kill the bugs before the season started.  Maybe they should have tested during Spring Training.  I cancelled EI and went back with MLB.tv.  Maybe next year.

 

I wouldn't give up so easily. Get it working and get EI and some money back for the issues.

 

I authenticated on my home PC running IE. Then just had to log in on my iphone.


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#7 OFFLINE   MikeW

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Posted 31 March 2014 - 04:21 PM

I wouldn't give up so easily. Get it working and get EI and some money back for the issues.

 

I authenticated on my home PC running IE. Then just had to log in on my iphone.

I was too frustrated to wait.  I don't like it when a company doesn't take ownership of a problem when they are the company I am buying the product from.  I probably should have waited, but I already paid for MLB.tv and it was pretty clear that there are no refunds after I submitted the order.

 

I have PS3, Xbox, ROKU, Samsung SmartTVs and a couple of tablets/phones.  From what I read, I would need to authenticate each device.  I wasn't up for the challenge.



#8 OFFLINE   tonyd79

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Posted 31 March 2014 - 05:02 PM

I was too frustrated to wait.  I don't like it when a company doesn't take ownership of a problem when they are the company I am buying the product from.  I probably should have waited, but I already paid for MLB.tv and it was pretty clear that there are no refunds after I submitted the order.
 
I have PS3, Xbox, ROKU, Samsung SmartTVs and a couple of tablets/phones.  From what I read, I would need to authenticate each device.  I wasn't up for the challenge.


You only have to get the linkage to work once. You just login like you do to MLB.tv normally otherwise. The authentication links your directv account to the MLB account if you already have one. It has been picky on what you authenticate on. I got bad links and nonsense except on my windows PC via Internet explorer. (Figures, EI worked with IE. Oh!)

I had to relogin to my iPhone because of an app update but it remembered the info. My roku, iPad and sony Tv just worked. (I was never logged off.)
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#9 OFFLINE   profmrw

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Posted 31 March 2014 - 06:35 PM

Happy to report the setup was easy and At Bat 2014 working on my Android and able to setup my account on Roku without any issues!



#10 OFFLINE   sunfire9us

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Posted 31 March 2014 - 07:04 PM

Where do I start ? Do I first go thru mlb tv or DTV? I've not seen the authentication process etc


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#11 OFFLINE   DR2420

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Posted 31 March 2014 - 07:09 PM

Go to www.directv.com/mlb

 

You will see "Learn how to activate your account with MLB.TV" and you need to click on that. It tells you what you need to do. Start with Directv first. 



#12 OFFLINE   sunfire9us

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Posted 31 March 2014 - 07:21 PM

Go to www.directv.com/mlb

You will see "Learn how to activate your account with MLB.TV" and you need to click on that. It tells you what you need to do. Start with Directv first.

Yeah I just found the link and got my pc and At Bat apps working



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#13 OFFLINE   j_al23@ymail.com

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Posted 31 March 2014 - 10:27 PM

Everything works on my iPhone but still not on mlb.tv website for my PC. Everytime I try and watch the game it says I need to update my payment profile which I did with multiple credit cards. I called MLB customer support but they gave up on me. Directv Technical support said everything was good on their end. Frustrating

#14 OFFLINE   beauduran

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Posted 31 March 2014 - 10:48 PM

Has anyone tried to use the MLB app on AppleTV? I authenticated my account Sunday and was able to use both my iPhone and iPad today to watch live games, but when I try to login on AppleTV I get an error message that says "unable to verify user entitlement. Does the DirecTV deal not include AppleTV?


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#15 OFFLINE   DR2420

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Posted 31 March 2014 - 11:26 PM

Everything works on my iPhone but still not on mlb.tv website for my PC. Everytime I try and watch the game it says I need to update my payment profile which I did with multiple credit cards. I called MLB customer support but they gave up on me. Directv Technical support said everything was good on their end. Frustrating

 

Maybe try making a new mlb.com account and try re-linking it to that one? I made a new one. You may not need or have to do that, but I don't think it would hurt to try. 



#16 OFFLINE   j_al23@ymail.com

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Posted 01 April 2014 - 07:26 AM

Maybe try making a new mlb.com account and try re-linking it to that one? I made a new one. You may not need or have to do that, but I don't think it would hurt to try.


I will try that, that may be my only option now. Thanks.

#17 OFFLINE   jmagoo

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Posted 01 April 2014 - 08:04 AM

Has anyone tried to use the MLB app on AppleTV? I authenticated my account Sunday and was able to use both my iPhone and iPad today to watch live games, but when I try to login on AppleTV I get an error message that says "unable to verify user entitlement. Does the DirecTV deal not include AppleTV?


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I am getting the same. called MLB.tv last night and they said it was an issue for many others. They are working on the problem.  



#18 OFFLINE   DR2420

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Posted 01 April 2014 - 01:13 PM

I will try that, that may be my only option now. Thanks.

 

Did it work?



#19 OFFLINE   j_al23@ymail.com

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Posted 01 April 2014 - 01:39 PM

Did it work?

I think it worked. I'm able to watch an archived game from yesterday, but it still says: Buy MLB.TV on the media center page and says I don't have any audio/video subscriptions under my profile. Is this what it says for you?

#20 OFFLINE   tonyd79

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Posted 01 April 2014 - 02:47 PM

Here is a funny thing. I am still getting email nags from MLB.tv about paying for 2014 even though my account is working everywhere and is successfully tied to EI.

 

Too many databases.


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