I have several HR24 DVRs that are hooked up to the Whole Home System. Anyhow, the bedroom receiver will crash about once a week and I am forced to unplug it for about five minutes, before rebooting it and then everything seems OK. If I simply use the reset or reboot button on the front, it won't boot. Ditto if I unplug for a period shorter than about five minutes. Often, it will stay rebooted for more than one week.
I spoke with DirecTV Customer Support and they told me it sounded like it was a hardware problem. They offered to replace the HR24 for free by mail. However, it has many recordings that I need to copy before I can exchange it, so for now, I am doing the reboot trick.
My question happens to be ---> is there a way of being notified thru the DirecTV app (or some other way like e-mail or text) if the receiver goes down and I am away from any TV in my house ? Yes, I can see the bedroom receiver is down when I have the living room receiver on and look at the playlist. The missing recordings from the bedroom DVR clue me in. But I would like to know when the bedroom DVR goes down so that I can reboot it in a timely matter.
Also, any ideas on the crash problem other than what DirecTV told me ?? Could it be because I don't always turn on the bedroom receiver every day and sometimes go a week or more without turning it on ? Does it sound like it could be the firmware out of date ?
Thanks in advance for any insight you can provide...