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Guest Message by DevFuse

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Genine upgrade?


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52 replies to this topic

#26 OFFLINE   studechip

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Posted 05 April 2014 - 03:16 PM

The Genie is being marketed and sold as a Whole Home Server.  When you choose to have a Whole Home Server installed in your home, you agree to pay for Whole Home Service.  If someone doesn't want want Whole Home DVR Service, then they shoudl choose top get a regular HD DVR installed.  A 5 tuner non-Whole Home Server is not a service that DirecTV sells.  Just as Lexus doesn't sell RX450h SUV's without garage door opener buttons.  If it had bothered me that I was being required to pay for garage door opener buttons, I could have chosen to buy a different vehicle that didn't come with them.

Sure they do, you can get a stand alone Genie. Just because I don't want or need whole home dvr service shouldn't preclude me from getting a Genie and not having to pay for whole home. There is no GOOD reason to charge for it if you only have a Genie. As others have said, it's nothing more than a money grab, pure and simple. The Lexus comes with the buttons for the garage door built in. A Genie is preprogrammed to operate whole home dvr service, but so is the rest of the HR line, and Directv doesn't charge for it on those. It has to be enabled. Your logic is widely flawed.



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#27 OFFLINE   Bill Broderick

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Posted 05 April 2014 - 03:26 PM

Sure they do, you can get a stand alone Genie.

 

No.  You can't get a stand alone Genie.  It only comes bundled with the requirement of Whole Home DVR Service.  Isn't that what you're complaning about? 

My logic is based on things being bundled  Could DirecTV sell a stand alone Genie if they wanted to?  Sure.  They choose not to.  Could Lexus sell an RX without the Garage Door buttons?  Sure.  They also choose not to.

 

Call it a money grab if you want to.  Nobody is forced to have a Genie installed at their house.  It someone doesn't want Whole Home service, then they can get a HR2x instead of a Whole Home Server.



#28 OFFLINE   trainman

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Posted 05 April 2014 - 03:36 PM

How can I get my hands on one of these Genines?


by calling DirecTV or ordering one from an authorized dealer


I think Tonedeaf was joking about the thread starter's misspelling "Genine" in the thread title.
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#29 OFFLINE   studechip

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Posted 05 April 2014 - 04:10 PM

No.  You can't get a stand alone Genie.  It only comes bundled with the requirement of Whole Home DVR Service.  Isn't that what you're complaning about? 

My logic is based on things being bundled  Could DirecTV sell a stand alone Genie if they wanted to?  Sure.  They choose not to.  Could Lexus sell an RX without the Garage Door buttons?  Sure.  They also choose not to.

 

Call it a money grab if you want to.  Nobody is forced to have a Genie installed at their house.  It someone doesn't want Whole Home service, then they can get a HR2x instead of a Whole Home Server.

You either missed my point or you are being obtuse. You can get a Genie without any other receiver/dvr/client.



#30 OFFLINE   peds48

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Posted 05 April 2014 - 04:25 PM

The C41 uses RVU which is not the same as MRV.

All RVU does is provide the Remote User Interface (RUI) for home network television entertainment.  DirecTV can limit playlist sharing if customer does not have MRV


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#31 OFFLINE   studechip

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Posted 05 April 2014 - 04:46 PM

All RVU does is provide the Remote User Interface (RUI) for home network television entertainment.  DirecTV can limit playlist sharing if customer does not have MRV

You have to have MRV with a Genie whether you want it or not.



#32 OFFLINE   peds48

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Posted 05 April 2014 - 04:51 PM

You have to have MRV with a Genie whether you want it or not.

I am not disputing that.  My post was referring to RVU vs MRV, according to hrsh's post 


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#33 OFFLINE   dishinitout

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Posted 05 April 2014 - 09:11 PM

There is no GOOD reason to charge for it if you only have a Genie. As others have said, it's nothing more than a money grab, pure and simple.

A Genie is preprogrammed to operate whole home dvr service, but so is the rest of the HR line, and Directv doesn't charge for it on those. It has to be enabled. Your logic is widely flawed.


The good logic for it costing more is that it has more features (PiP, 5 Tuners, double storage and more) your looking for those features while not wanting to pay more than an HDDVR. Yes the HDDVR has a $199 Vs $299 retail price but very little pay the upfront cost so DTV so they make it up monthly. ...

The flawed logic is you associating the ARS at $25 as simply MRV+DVR+HD service when it is more than just that. That is why it is required on the Genie. The Genie has 3 major feature enhancements and some more minor ones and you don't want to pay extra because you won't use one of the features? ! Why would you expect to pay same (or less) for more features?

The argument that dtv makes up the difference in this cost of hardware with the $100 extra it charges upfront doesn't hold water when most of these are installed as free/reduced cost upgrades/new installs.

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#34 OFFLINE   peds48

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Posted 05 April 2014 - 09:27 PM

Funny how folks get outraged with a measly $3.00 fee on a subsidized DVR, but don't say anything when they are forced to pay a $30.00 (at the very least with the major carriers) for a data fee when they subsidized an smartphone, weather they use it or not


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#35 OFFLINE   studechip

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Posted 05 April 2014 - 10:13 PM

Now that is in fact a very good analogy, the smartphone vs the Genie. I have a smartphone because I am willing to pay the cost of the data plan because I get a certain value out of it. I wouldn't get any value from having mrv because I have no need for it, especially if I only had a Genie!



#36 OFFLINE   Bill Broderick

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Posted 06 April 2014 - 09:48 AM

You either missed my point or you are being obtuse. You can get a Genie without any other receiver/dvr/client.

 

I did miss your point.  My point is that, regardless of whether someone gets a Genie with or without additional receivers, the product that DirecTV is selling is a Whole Home Server and they charge for it accordingly.  Whether someone chooses to use the full capabilty of the Whole Home Server is up to you.  But, not using all of the capabilities of the Whole Home Server doesn't excempt someone from the costs associated with having the product chosen.

 

If someone chose to have an HD DVR, but didn't have and HD TV, should they expect DirecTV to not charge them for HD service because they can't take advantage of it?

 

Right or wrong, DirecTV is not viewing the Genie as a single TV unit.  That's what 2 tuner DVR's are for.  There is a very small minority of people who want to be able to record more than two programs at a time for viewing in a single TV household.  That's not DirecTV's target consumer for a Genie.

 

Let me ask a question.  I think that you would agree that a Genie provides added value to a customer with a single TV as opposed to an HD DVR.  In the past, in order to record more than 2 programs at at time, a customer needed to have 2 DVR's (3 DVR's if they wanted to record 5 programs), even if they only had a single TV.  That cost an additional $7 (or $14) per month.  If DirecTV's policy was that there is a monthly $3 "Additional Tuner Genie Fee" that gets waived if a customer has Whole Home DVR Service, would you have the same strenuous objections?

 

What if "Genie DVR Service" cost everyone $13 per month, but included Whole Home DVR service?  Same money.  Same objection?

 

Edit: I edited my "small minority" statement so that it more clearly says what I was attempting to convey.


Edited by Bill Broderick, 06 April 2014 - 02:47 PM.


#37 OFFLINE   242424

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Posted 06 April 2014 - 12:01 PM

There is a very small minority of people who want to be able to record more than two programs at a time for viewing on a single TV. 

 

You have a link to this? 



#38 OFFLINE   Bill Broderick

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Posted 06 April 2014 - 01:25 PM

You have a link to this? 

 

Sure.  According to a Neilsen report, in late 2011, only 17% of households with TV's had one TV.  28% has two TV's and 55% had 3 or more TV's.  A the time, they predicted that in 2012, those numbers would be 15%, 29% and 56% respectively.  Even if every one of those one-TV households wanted Genies, they would be "a very small minority".

 

I'm not sure if everyone will be able to see the original report from my link (I needed to provide info in order to see it).  So, here's a link to an article that references that report.  However the article has a typo where they state that 14% of 2012 TV owning households will have 1 TV.  The number in the actual report is 15%.



#39 OFFLINE   damondlt

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Posted 06 April 2014 - 02:26 PM

You have a link to this?

A link is not needed IMO.

I want to see link that shows there are even 1million active Genies Period.

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#40 OFFLINE   Laxguy

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Posted 06 April 2014 - 03:00 PM

A link is not needed IMO.

I want to see link that shows there are even 1million active Genies Period.

You'll not see such a link, unless you have access to DIRECTV's internal network and access to management level pages...........


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#41 OFFLINE   harsh

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Posted 06 April 2014 - 03:23 PM

If someone doesn't want want Whole Home DVR Service, then they shoudl choose top get a regular HD DVR installed.

New customers pay the Advanced Receiver Service charge whether DIRECTV installs a Genie or Plus HD DVR. The difference there is that they have to pay $199 for a Plus HD DVR and the Genie is free.

I wouldn't be surprised if this applied to existing customers who upgrade to Plus HD DVRs at some point.

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#42 OFFLINE   242424

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Posted 06 April 2014 - 04:40 PM

Sure.  According to a Neilsen report, in late 2011, only 17% of households with TV's had one TV.  28% has two TV's and 55% had 3 or more TV's.  A the time, they predicted that in 2012, those numbers would be 15%, 29% and 56% respectively.  Even if every one of those one-TV households wanted Genies, they would be "a very small minority".

 

I'm not sure if everyone will be able to see the original report from my link (I needed to provide info in order to see it).  So, here's a link to an article that references that report.  However the article has a typo where they state that 14% of 2012 TV owning households will have 1 TV.  The number in the actual report is 15%.

 

That's the number of TV's, I have 4 tv's and ONE receiver. I do see where you said a "single tv" now but the number of TV's doesn't mean they are connected to DTV so that doesn't tell the whole story. 



#43 OFFLINE   Bill Broderick

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Posted 06 April 2014 - 06:07 PM

That's the number of TV's, I have 4 tv's and ONE receiver. I do see where you said a "single tv" now but the number of TV's doesn't mean they are connected to DTV so that doesn't tell the whole story. 

 

Do you really think that there are a lot of DirecTV customers with your configuration?  Do you think that DirecTV wants to cater to people with your configuration?  I don't.  I think that they want people like you to have 4 receivers. 



#44 OFFLINE   242424

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Posted 06 April 2014 - 08:03 PM

Of course that's what they want but what they want and what they get are two different things. DTV should want to cater to every customer they have, every single one. 



#45 OFFLINE   inkahauts

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Posted 06 April 2014 - 09:17 PM

By making all their stuff work together as they have, older and newer, and no limits on why combinations or how many recovers or DVRs you have other than max one genie at the moment, they cater to more people than most other companies do now. At least IMHO. Charging an extra 3 for the additional tuners and recording is not totally out of line when you look at how other companies charge for all their stuff.

Look at Verizon's pricing on their new six tuner DVR. Vs their regular DVRs.

#46 OFFLINE   peds48

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Posted 06 April 2014 - 09:26 PM


Look at Verizon's pricing on their new six tuner DVR. Vs their regular DVRs.

What is it?


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#47 OFFLINE   inkahauts

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Posted 06 April 2014 - 09:28 PM

I can't recall the exact but it's not the same as their regular DVR. And I think they have specific pricing for two as well.

#48 OFFLINE   Bill Broderick

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Posted 07 April 2014 - 01:35 PM

It appears that Cablevision isn't allowing new customers to get a local DVR anymore.  The only DVR service on their website is the Multi-room DVR and it costs $12.95 per month (as opposed to DirecTV's $13 when you add DVR + Whole Home).



#49 OFFLINE   coolman302003

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Posted 07 April 2014 - 02:33 PM

What is it?

 
From a VZ Fios TV thread over at DSLReports...
 
 
DVR TV Only (72xx, 2 tuners) $11/month
Multi-Room DVR (72xx, 2 tuners) $12/month
Enhanced DVR (VMS, 6 tuners) $22/month
Premium DVR (2 VMS, 12 tuners) $32/month
 
Additional Monthly Equipment Pricing (Must include DVR as 1 room)
 
1 room $11.99/mo
2 rooms $19.98/mo
3 rooms $27.99/mo
4 rooms $34.99/mo
5 rooms $41.99/mo
6 rooms $47.99/mo
7 rooms $53.99/mo
8 rooms $59.99/mo
9 rooms $65.99/mo
10 rooms $71.99/mo
 
Equipment pricing may vary as some VHO's are lower.

List of networks with HD VOD content available on DIRECTV  DIRECTV Customer Service Live Online Chat (available from 7am-12:30am ET)  DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)

DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25.99 ($30.99 with HBO) | 3=$36.99 ($41.99 with HBO) | 4=$45.99 ($50.99 with HBO) | All 5=$57.99 per month

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#50 OFFLINE   dishinitout

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Posted 07 April 2014 - 11:07 PM

DTV should want to cater to every customer they have, every single one.


That may work for a small business and keep them in business, but would quickly put a large company into chaos and out of business....

Large companies need the guidelines in place that cater to most but not all, within reason.



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