So I just got a call from directv for a scheduled installation that is supposed to happen today.for a Genie receiver and two wireless clients. Well, for the third time (I repeat the THIRD TIME), the technican says
technician: i have an install for a genie receiver and 2 clients.
me: two wireless clients
technician: ohhh.. i don't have any on my truck at the moment.
me: really, this is the third time this happened.. What is wrong with you people?
technician: let me call my manager to see what i can do..
I am so annoyed at this point. How can you mess up not once, not twice, but three times. Has anyone else had an issue like this. I fully except a call back any second saying they will have to reschedule. i almost feel like calling customer retention and saying i want a full year of programming for free or i am leaving. .Sorry, had to vent.
Edited by mthouser, 02 April 2014 - 06:56 AM.