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Guest Message by DevFuse

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Odd entry on account activity??


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4 replies to this topic

#1 OFFLINE   lparsons21

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Posted 04 April 2014 - 09:19 AM

I looked at my account today as I do a few times a month to see what D* might have done.

 

Today I see :

PREMIER - $0/3MosPick4
 

And a charge of $11.20

 

I cancelled Premier on 4/1, this entry was for 4/2.

 

Moved to Xtra w/HBO/SHO and credits and charges for that were done on the 1st.  Anyone know what the this is?

 


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


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#2 OFFLINE   harsh

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Posted 04 April 2014 - 12:03 PM

Looks like they enrolled you in a free promotion for premium channels in the process.

It seems like you should have received a credit rather than a charge for any pro-rate on the Premiere package that you didn't use (since you had already paid for Premiere).

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#3 OFFLINE   lparsons21

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Posted 04 April 2014 - 12:12 PM

That's what I thought.  Called them and talked to billing and they assured me all would be good on the 6th, but they couldn't explain it.

 

She started with it was a charge for cancelling the premiums, but I told her that they were part of Premier and had been in place nearly 3 months, that's when she gave me the 'it will be good...' dodge!  :)

 

So I guess I'll look on the 6th and see what the hell they are talking about


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#4 OFFLINE   Dude111

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Posted 09 April 2014 - 02:27 PM

I hope your bill comes ok buddy!!!

Its good you are on top of things!! :)

#5 OFFLINE   lparsons21

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Posted 09 April 2014 - 03:36 PM

turns out the entry is correct, though the billing CSR couldn't explain it.

 

I was in the 1st 3 months and got a discount of $48/month for the 4 premium channels.  Had a week left of that and I cancelled 2 of them and kept 2.  So the dollar figure was the removal of the portion of the $48 for that week or so that was due to the changes I made.


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 





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