Jump to content

Welcome to DBSTalk

Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
Guest Message by DevFuse


Outstanding Customer Service Experience today

Customer Service great outstanding service

  • Please log in to reply
2 replies to this topic

#1 OFFLINE   SteveHas


    Hall of Fame

  • Registered
  • 1,023 posts
Joined: Feb 06, 2007

Posted 05 April 2014 - 07:52 PM

So I called D* today after getting disconnected last night. I was trying to get a replacement DVR for one that I had deactivated last summer. My plan was to reactivate it in the future (now). CSR at that time said " no problem, just hold onto it. We won't ask for it back".

Well they did and tried to charge me for it 3 months later!


Anyhow I got a young named Mark from Idaho. A student at Idaho State.

He was one of, if not the best CSR I have ever dealt with.

Intelligent, experienced, but most of all enthusiastic.

This guy was into Sat TV and it showed.

He hooked me up and did so with such a passion for his job it was a joy.

It was as if one of the great folks here was on the phone.


He had never heard of DBSTalk, so I encouraged him to log on and join.

I truly hope he does. I suspect he would be an asset.


Thought I would post this very positive experience as so often we all post negatives.

  • captgadget likes this

D* Customer Since 1999

  • Dish
  • Slimline-3 SWiM 16, 
  • DirecTV HR44-700  
  • Panasonic 55" TC-P55GT50 plasma HDMI/ DECA, CAT6, OTA
  • Nintendo Wii,
  • Panasonic DMP-BDT220 Blu-Ray, CAT6
  • Pioneer VSX-1120 7.1 CAT6,
  • Cambridge Sound Works Ensemble 1 - front, S300 - surround back, Center Stage - center, Polk RM7 - surround side, and Bass Cube 8
    Master Bedroom
  • DirecTV HR24-500 
  • Vizio 37" SV370XVT LCD HDMI/DECA, CAT6 - can I just take a moment to say how awesome this TV is
  • Sony BDP-BX3B Blu-Ray, CAT6
  • Samsung 52" LNT5271 FX LCD HDMI/DECA, CAT 6, OTA
  • Sony PS3,
  • Denon AVR 2108, KEF C40
    Son's Room
  • Vizio 42" E3D420 VX LCD HDMI/DECA, CAT 6, OTA
  • Linksys EA4500 802.11N Gigabit router
  • 2 - D-Link DGS-1008G Gigabit switches
  • DirecTV Home Cinema Connection
  • DirecTV GenieGo
  • ISP: Verizon FiOs Quantum 50/35
  • Dell Studio 540 Quad Core Q8200 64 Bit, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 8 gigs RAM, PlayOn
  • HP DV6-1243CLB Core 2 Duo T6600, 802.11N
  • 64 bit Windows 7 Home Premium, 4 gigs RAM
  • Compaq Presario SR1650NX AMD 64, Cat6
  • 64 bit Windows 8 Home Premium w/ Windows Media Center, 6 gigs RAM
  • Apple Mac Mini Intel processor, 802.11N
  • Snow Leopard, 2 gigs RAM
  • iPhone 5S
  • iPad 2
  • Both iOS 8.1
  • 3879075488.png


...Ads Help To Support This Site...

#2 OFFLINE   coolman302003



  • DBSTalk Club
  • 1,718 posts
  • LocationSoutheast
Joined: Jun 01, 2008

Posted 05 April 2014 - 09:18 PM

Always great to hear!  :righton: :)

  • posty likes this

List of networks with HD VOD content available on DIRECTV  DIRECTV Customer Service Live Online Chat (available from 7am-12:30am ET)  DIRECTV Regional Sports Network (RSN) fee lookup tool (zip code required)

DIRECTV Premium Channel Pricing: 1=$13.99 ($17.99 for HBO) | 2=$25.99 ($30.99 with HBO) | 3=$36.99 ($41.99 with HBO) | 4=$45.99 ($50.99 with HBO) | All 5=$57.99 per month

My Setup: 5-LNB SlimLine with SWM-16 | HR44-700 w/AM-21N | HR24-200 | H25-100 | H25-100 | C41-500

#3 OFFLINE   gov



  • DBSTalk Club
  • 1,101 posts
Joined: Jan 10, 2013

Posted 06 April 2014 - 07:36 AM

I help some of my TV customers who are snowbirds when they return in the spring to get their D* working here.  Last 2 were interesting to compare, first I was on the phone for 2 hours, tech support guy kept saying the computers were really slow, but I am thinking he 'wasn't doing it right'.  I had to maintain composure, but the elderly couple there was getting really concerned that it was taking so long.  Second one just took 20 minutes, tech support guy in that case seemed to do it right the first time and it was a real pleasure to work with someone like that!!!!!


Big problem I experience with  snowbirds equipment is the DirecTV receiver here being set for local channels there. And then it gets frustrating for me when the CSR or tech support person doesn't seem to know that different areas of the country receive different local channels . .  .



Grrr. So I really appreciate it when things do go well.  



(and DISH is just as variable, although changing DMAs on some DISH equipment seems to cause physical damage, DirecTV receivers just get confused)


And occasionally, but so far not this year fortunately, I will encounter a D* receiver that will switch back to the wrong DMA after a day or two.  No idea what causes that, but I really HATE it when it happens. Hate it, hate it, hate it!!


Glad the OP had a good experience, I treasure the calls when I encounter  good tech support!!

Also tagged with one or more of these keywords: Customer Service, great, outstanding service

Protected By... spam firewall...And...