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Guest Message by DevFuse

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Internet needed for install?

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4 replies to this topic

#1 OFFLINE   tonypitt



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Posted 11 April 2014 - 01:37 PM

I'm a long time DirecTV customer getting ready to move to a new home.  I called today to make arrangements to relocated with DirecTV.  I was reviewing the confirmation email and noted that it indicated that the home would need a phone line and internet available for the installation to proceed.


I'm quite sure that the phone line is no longer necessary (which is good as I don't plan on having a landline phone at the new home).  Does Internet need to be available at the new home at the time of installation?


I plan to have Internet established, but the home I'm moving to has poor DSL speeds.  So, for the first time for me, I'm going to have to go with a cable modem.  Given that I'm not sure about the wiring, I figured I'd have DirecTV come setup their resources and then have the cable company come out and set up for cable internet.  I'm starting to wonder if I need to rethink that.


For my equipment, I have a Genie and an HD DVR.

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Posted 11 April 2014 - 02:59 PM

No, you'll be fine without an active internet connection. You really do need it if installing a GenieGo or a DIRECTV Ready (RVU) TV since it needs to have an internet connection in order to activate.

See post My Setup for configuration info.

#3 OFFLINE   samrs



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Posted 11 April 2014 - 03:51 PM

Techs get paid more if they can connect to your internet, but it's up to you. We don't have to have internet to install a Genie and an HDDVR. Of course they won't be internet connected and you won't be able to do VOD.

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#4 OFFLINE   peds48



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Posted 11 April 2014 - 04:55 PM

and if you need DirecTV to come back to get you connected to the internet, there might be a fee as apposed to free if the can connect you when they are there installing your system.

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#5 OFFLINE   tonypitt



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Posted 12 April 2014 - 10:10 AM

Thanks, everyone.

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