Glad you got it working. Perhaps you can share the keystrokes you used? So it can be paid forward. Or a PM to me if you arent comfortable sharing it openly.
Also the 800 number is a general escalation number where a PIN gets you to someone to has access to more tools. Not just GG but could be anything.
I would be happy to share, but the truth is I cannot remember most of the permutations he took me through.
It was an interactive reset that took us the better part of 20 minutes to complete. Restarting the HR24 via a set of diagnostic screens was intermixed with resetting the remote control to AV2 (for DVR #3 because I have two others in the same equipment stack). Programming the remote control is of course well known and well documented elsewhere on the forums.
I think he had me long press "select" at some point during the power up sequence. I am pretty sure it was before we ever got to steps 1 and 2 of downloading. At that juncture we entered a series of yellow text on black background diagnostic screens each requiring specific selections. There were at least 5 of these screens. Later in the process we keyboarded 2-4-6-8 to return to normal power up (I think that is right). After the reset was complete we went into the normal menus to set recording defaults and power management. Once I saw the perfectly intact playlist, I promptly forgot how we got there.
Any additional info would be pure speculation on my part. All I can say is it was a lengthy process that he described as a "workaround" known to only a few folks in his posse. He wasn't being secretive, he just said this HR24 problem has only come up 2 or 3 times before and that he developed the workaround on his own. He did say he was 3 for 3 on fixing the misbehaving DVR's.
The permanent fix is still under development but probably not forthcoming any time soon. The engineers are buried trying to get GenieGo2 into Beta. And he wouldn't offer an opinion on when that might be.
Sorry I could not be more specific. I was on the phone yesterday afternoon for 65 mins w/level 1 and an hour later on the phone with Mr. Fixit for an additional 35 minutes. By the time we instituted a fix, I was suffering from DVR PTSD having struggled with GG startup glitches and functional troubleshooting for the past 4 days.
EDIT: Let me add my thanks to all of you who took the time to chime in on this thread. The pointer to the HR24 as the culprit was the catalyst to finding a solution. As you can tell I have been around these forums since 2004 (and AVS since 2001). I am not an early adopter by nature, but I have been doing this sort of tinkering ever since I bought my first ReplayTV in 1Q1999. DBSTalk and AVS are my go to sites when I need help on a problem of this nature. Thanks again for your collective assistance. Life is so much easier because of your expertise and willingness to help other users.
Edited by Leftcoastdave, 22 April 2014 - 02:50 PM.