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Guest Message by DevFuse

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Incorrect bill for third month in a row!


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4 replies to this topic

#1 OFFLINE   mynameisjason

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Posted 24 April 2014 - 02:50 PM

Back in early February (8th or 9th) I has having issues with my HR34. All was said and done a reset had to be done on D* end. Bill is posted on the 24th. I am being charged for the HD Extra Pack. Called D*, person I spoke with apologized but it back on for the 3 months, and offered HBO for free for three months. I took it. Now, this I understand whatever D* did on its end, the guy did say that it was resending authorization for usage (or something on those lines). So I can see a promo being overridden.

 

March 24th rolls around. HBO charge of $17.99 on my account. Called D*, person says I have three months free. Gives me the credit. Today rolls around. Again the same thing. HBO, $17.99. Really?! Called once again. This lady I spoke with kept trying to tell me the credit was on the account (it wasn't). I finally told her to cancel HBO, I really don't watch the channels, she tried to talk me out of it saying I had it until June. She finally cancels it. Log back onto my D* account. What do I see?  $17.39 credit for HBO disconnect.

 

It is all said and done now. Just ranting. How does this happen? The HD Extra Pack, no problems. Has said $0.00, but the HBO doesn't? How does that work?


Edited by mynameisjason, 24 April 2014 - 02:52 PM.


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#2 OFFLINE   damondlt

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Posted 24 April 2014 - 02:58 PM

Back in early February (8th or 9th) I has having issues with my HR34. All was said and done a reset had to be done on D* end. Bill is posted on the 24th. I am being charged for the HD Extra Pack. Called D*, person I spoke with apologized but it back on for the 3 months, and offered HBO for free for three months. I took it. Now, this I understand whatever D* did on its end, the guy did say that it was resending authorization for usage (or something on those lines). So I can see a promo being overridden.

March 24th rolls around. HBO charge of $17.99 on my account. Called D*, person says I have three months free. Gives me the credit. Today rolls around. Again the same thing. HBO, $17.99. Really?! Called once again. This lady I spoke with kept trying to tell me the credit was on the account (it wasn't). I finally told her to cancel HBO, I really don't watch the channels, she tried to talk me out of it saying I had it until June. She finally cancels it. Log back onto my D* account. What do I see? $17.39 credit for HBO disconnect.

It is all said and done now. Just ranting. How does this happen? The HD Extra Pack, no problems. Has said $0.00, but the HBO doesn't? How does that work?

Are you looking at your bill or Recent activity?

Because programming credits are issued a few days before your bill is released.
This would not reflect on your recent activity once your bill is released. But your statements will show a charge, but the very next section will give a list of credits.

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#3 OFFLINE   acostapimps

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Posted 24 April 2014 - 04:46 PM

And for that reason I always look at the bill, for the most part it's fine,   but lately there been mistakes especially credits not being shown,  And I keep track of the months of when they expire,   I know it had to do with that glitch billing issues earlier that some had on certain billing cycles,   Also they've charge me shipping fee for replacement on PP,  but they credit back.


Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?


#4 OFFLINE   pinkertonfloyd

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Posted 25 April 2014 - 04:19 PM

And for that reason I always look at the bill, for the most part it's fine,   but lately there been mistakes especially credits not being shown,  And I keep track of the months of when they expire,   I know it had to do with that glitch billing issues earlier that some had on certain billing cycles,   Also they've charge me shipping fee for replacement on PP,  but they credit back.

 

Just be sure to watch it... as I learned... if a credit goes missing for more than 60 days before you call in... you are SOL... even if it was their fault.



#5 OFFLINE   acostapimps

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Posted 25 April 2014 - 11:16 PM

That's why I always have a calculator handy, so I know what my bill would look like in advance  :biggrin: 


Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
Directv Standard SD Receiver D12-700 

SWM 16  SWM 8-Way Splitter  SWM 2-Way Splitter  Slimline 5LNB  

Directv Subscriber From 2009-?





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