Back in early February (8th or 9th) I has having issues with my HR34. All was said and done a reset had to be done on D* end. Bill is posted on the 24th. I am being charged for the HD Extra Pack. Called D*, person I spoke with apologized but it back on for the 3 months, and offered HBO for free for three months. I took it. Now, this I understand whatever D* did on its end, the guy did say that it was resending authorization for usage (or something on those lines). So I can see a promo being overridden.
March 24th rolls around. HBO charge of $17.99 on my account. Called D*, person says I have three months free. Gives me the credit. Today rolls around. Again the same thing. HBO, $17.99. Really?! Called once again. This lady I spoke with kept trying to tell me the credit was on the account (it wasn't). I finally told her to cancel HBO, I really don't watch the channels, she tried to talk me out of it saying I had it until June. She finally cancels it. Log back onto my D* account. What do I see? $17.39 credit for HBO disconnect.
It is all said and done now. Just ranting. How does this happen? The HD Extra Pack, no problems. Has said $0.00, but the HBO doesn't? How does that work?
Edited by mynameisjason, 24 April 2014 - 02:52 PM.