Yep, they came through again!!!!! Around 4/17 ordered a card for my last owned H25-100 plus deactivated a leased D12-100 (to be returned). These cards have a 10 day cycle then they go dead & you have to essentially re-order and pay $20 again. Well, 4/24 mail comes & goes without the access card showing up so I call the Access Card Dept & relate the "No Access Card in the Mail" problem. In a very helpful & CONCERNED CUSTOMER CENTRIX attitude agreed it should have shown up in my mailbox (which is a extremely secure & safe mailbox). Access Card Re-ordered another. Spin forward to 4/29 & still no access card. Call the Access Card dept again, explain "No Access Card in the Mail" problem happened again. The Tech (Bless Him) said "Now That Is A Problem" & he will Fedex another (3rd) Access Card Overnight. Fedex Showed up this morning access card in hand.
The new access card was in the Fedex envelop but no activation instructions, i.e., the Magic 1-800 Activation Number. Put the new card in the H25, connected cables, powered up, H25 boots & gives me 771 err msg (4 attempts). Relocated to a existing receiver, swapped them & still get the 771 err msg. What to do, why call the CUSTOMER SERVICE KEEP THE CUSTOMER HAPPY Access Card Dept. Again, Access Card Dept. Tech Cheerfully walks me through the solution & activates the card.
DirecTv really needs to recognize the Customer Service Value this group brings to the table, and model other Dept's after it. GREAT BUNCH OF FOLKS Who get the job done, retain customers, and generally all around Good People.