My SWM16 is located downstairs in a utility room where all the electronics that "power" the house is located in addition to the water heater and 2 HVAC gas furnaces. That is where the 4 coax from the dish LNB come into the house and connect to the SWM16 that is mounted on the wall. At that location are the two 8 port SWM splitters and the power supply that also connects to the SWM16. Although I have an Internet Connection Kit that was also originally connected to one of the 8 port splitters I found my Internet connectivity for all boxes was a little better by connecting the Genie HR34 directly to the Internet since the house was wired to have an extra live Cat-5 at the Genie location. All the coax from the rooms in the house are routed to that utility room location so the one that comes to where the HR34 is located (Den) is connected to one of the splitters and the 3 coaxes that go to the 2 tuner HR23's in various rooms are connected to the other splitter putting 6 tuners on one and the 5 from the Genie on the other one. So one of the outputs from the SWM16 power the Genie and the other output power the other 3 boxes.
I sure hope its the SWM16 and if half of it can really go bad while the other output is fine that might be it since the 3 receivers on the splitter that is connected to the other output from the SWM16 are not getting the problem. But I've had two conflicting replies here on what could be causing the problem. I called the DirecTV tech this morning (he gave me his cell when he was here last time for the same problem) and told him that the Genie had decided to start working again after taking about 10 hours off and about my two different answers from people on this forum who had also encountered this same problem. He is going to still drop by and switch out the SWM16 in hopes that is what it is since it has been less than 30 days since he was here last time.
He said I would have to make another service call directly to DirecTV if it turns out to be the Genie. I am on the protection plan but getting them talked into sending me out a new unit doesn't seem like they would take my word for since they kind of treat you like an idiot when you call in although I've had DirecTV for 19 years now and know most of the tricks regarding resets, etc. I had to escalate to a supervisor when I was getting a 771 and freezing picture just to get my dish realigned although I knew what the problem was. When I first got DirecTV the box came with a compass and you aligned your own dish. But with the new HD sats and MPEG4 that got a little over my head.
Ideally if it unfortunately turns out to be the Genie I would prefer to upgrade to a new HR44 instead of getting a refurbished HR34. I assume it's as simple as disconnecting the coax coming from the DECA (I think it is called) that the coax from the wall connects into and the other end has the Cat-5 (that I don't use on the Genie since I don't use the ICK) and the RG-6 that connects to the receiver.
My rant - it seems to me that a company as technologically advanced as DirecTV could develop something that would allow the tech or user to transfer the recordings from the dying machine to the new machine in all cases except for hard drive failure. I don't understand why they don't do this and cause people to lose a lot of recordings when the box has to be switched out or is upgraded. I understand you can transfer about 2MB to a GenieGo but I have about 500MB of recorded data that I will lose if it turns out to be the Genie going bad. I have all the vintage Muhammad Ali fights recorded that I like to watch from time to time as well as some recordings that go back a year and a half that I haven't watched yet because I can hardly keep up with what I like to watch that is coming on now when combined with what my wife likes to watch.
Isn't there some program that lets you get a free upgrade to the next newest receiver like from the HR34 to an HR44 if you have the protection plan? If I can get some of these recordings cleaned off here I might just have to bite the bullet and do the upgrade because the tech said my HR34 is a little sluggish when he was here last time. After a reset it takes 15 minutes after it finally boots to become fully responsive to the remote but after that it is generally a fast as my HR23's. I don't know the rules about this upgrade program and if I would qualify so here's hoping the SWM16 swap will permanently fix the problem.
Thanks so much.