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What does this small print mean


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48 replies to this topic

#1 OFFLINE   gkamer

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Posted 11 May 2014 - 02:37 PM

I was thinking of upgrading to the Genie HiDef package and noticed this in the small print:

 

Remote viewing requires a model C31 Client, H25 HD Receiver(s) or RVU-enabled TV/device in each additional room, a SWiM network and Advanced Receiver Service ($25/mo.)

 

So what am I paying $25.00 extra a month for? The receiver or the ability to watch a movie in the bedroom (remotely) from my receiver in the living room or what? It sounds like I'm going to need extra stuff besides just the receiver, but I'm not sure. Right now all I have is a R22-100 receiver in the living room and a D12-100 in the bedroom. Plus 2 remote controllers.



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#2 OFFLINE   longrider

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Posted 11 May 2014 - 02:47 PM

The advanced receiver fee applies to any HDDVR, not just a Genie.  It is a combination of the HD fee, DVR fee and Whole Home fee.   As for the equipment that statement is a little misleading.  While you do need something in the other room (unless you have an RVU capable TV) it can be any Whole Home capable receiver or DVR.  It is not limited to the C31 or H25.


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#3 OFFLINE   peds48

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Posted 11 May 2014 - 03:34 PM

Since you have a DVR now, if you get a Genie you monthly fee will increase by $13.  that will cover your HD service ($10) and WHDVR service ($3.00).  If you are "lucky" enough to get the one "convenient" fee which covers all services in one fee, it will increase by $15.00


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#4 OFFLINE   gkamer

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Posted 11 May 2014 - 03:59 PM

Ok, thanks for the info guys..... appreciate it.



#5 OFFLINE   studechip

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Posted 11 May 2014 - 06:47 PM

The advanced receiver fee applies to any HDDVR, not just a Genie.  It is a combination of the HD fee, DVR fee and Whole Home fee.   As for the equipment that statement is a little misleading.  While you do need something in the other room (unless you have an RVU capable TV) it can be any Whole Home capable receiver or DVR.  It is not limited to the C31 or H25.

It doesn't apply to existing accounts, only new ones. It applies to all Genies, though.



#6 OFFLINE   peds48

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Posted 11 May 2014 - 07:09 PM

It doesn't apply to existing accounts, only new ones. It applies to all Genies, though.

and even if new account with one HDDVR, the fees would be bill separately, minus WHDVR fee


Here’s to the crazy ones.
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The round pegs in the square holes.

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#7 OFFLINE   nmetro

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Posted 12 May 2014 - 01:04 PM

I have an HR34 and an H25. $25 for the Advanced Receiver, $6 each for the two TVs. $6 credit for 24 months (ends August). So, with no credit, $37.00; with credit $31.00..Throw in $7.99, for the Protection Service. $44.99 ($39.99), before any programming. Also, there is a $10 a month discount rolled in, somehwere, to e-billing. It is nota  separate line item on the bill.

 

Also, this fees includes the SWIM, tthe dish, the two network devices which run over coax.

 

Both DirecTV and Dish offer deals, but it would be helpful that they really tell consumers what the non-discount price will eventually be.

 

So, expect to pay $50.00/month for two TVs with a Genie, eventually. If you go all out, with the Premium Package ($129.99), plus HD pack ($8.99), plus the Protection Plan, it will be just under $200/month total (no discounts).



#8 OFFLINE   inkahauts

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Posted 12 May 2014 - 01:35 PM

I have an HR34 and an H25. $25 for the Advanced Receiver, $6 each for the two TVs. $6 credit for 24 months (ends August). So, with no credit, $37.00; with credit $31.00..Throw in $7.99, for the Protection Service. $44.99 ($39.99), before any programming. Also, there is a $10 a month discount rolled in, somehwere, to e-billing. It is nota separate line item on the bill.

Also, this fees includes the SWIM, tthe dish, the two network devices which run over coax.

Both DirecTV and Dish offer deals, but it would be helpful that they really tell consumers what the non-discount price will eventually be.

So, expect to pay $50.00/month for two TVs with a Genie, eventually. If you go all out, with the Premium Package ($129.99), plus HD pack ($8.99), plus the Protection Plan, it will be just under $200/month total (no discounts).


Actually DIRECTV does a better job than almost anyone telling you why the non discount price is and what the price is every month for two years. As you sign up and see the price you can click on a link that spells it out for every month for the next two years.

#9 OFFLINE   studechip

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Posted 12 May 2014 - 05:02 PM

I have an HR34 and an H25. $25 for the Advanced Receiver, $6 each for the two TVs. $6 credit for 24 months (ends August). So, with no credit, $37.00; with credit $31.00..Throw in $7.99, for the Protection Service. $44.99 ($39.99), before any programming. Also, there is a $10 a month discount rolled in, somehwere, to e-billing. It is nota  separate line item on the bill.

 

Also, this fees includes the SWIM, tthe dish, the two network devices which run over coax.

 

Both DirecTV and Dish offer deals, but it would be helpful that they really tell consumers what the non-discount price will eventually be.

 

So, expect to pay $50.00/month for two TVs with a Genie, eventually. If you go all out, with the Premium Package ($129.99), plus HD pack ($8.99), plus the Protection Plan, it will be just under $200/month total (no discounts).

The $6/month credit you are getting is for the first tv, which is a permanent credit. It won't go away in 24 months. Everybody gets it.



#10 OFFLINE   peds48

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Posted 12 May 2014 - 07:22 PM

Yep, the first TV is included with the programming package 


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#11 OFFLINE   matty8199

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Posted 13 May 2014 - 09:59 AM

It doesn't apply to existing accounts, only new ones. It applies to all Genies, though.

 

this might not be entirely true, for people who are grandfathered into free DVR.  i've had premier since becoming a customer back in '06, when DVR was included w/ the premier package.  i've been grandfathered into free DVR ever since...so, my fee is only $13 (whole home + HD).  i just upgraded to genie when i moved last month, and it's still only $13...so, just upgrading to genie doesn't cause anyone who's grandfathered in to lose their free DVR.



#12 OFFLINE   studechip

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Posted 13 May 2014 - 12:42 PM

Good to know, thanks.



#13 OFFLINE   ejbvt

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Posted 15 May 2014 - 06:45 PM

I was thinking of upgrading to the Genie HiDef package and noticed this in the small print:

 

Remote viewing requires a model C31 Client, H25 HD Receiver(s) or RVU-enabled TV/device in each additional room, a SWiM network and Advanced Receiver Service ($25/mo.)

 

So what am I paying $25.00 extra a month for? The receiver or the ability to watch a movie in the bedroom (remotely) from my receiver in the living room or what? It sounds like I'm going to need extra stuff besides just the receiver, but I'm not sure. Right now all I have is a R22-100 receiver in the living room and a D12-100 in the bedroom. Plus 2 remote controllers.

 

You are correct to wonder because it's pointless, despite what the employees and fanboys will say. I pay for the service into my house, it's ridiculous to pay for additional TVs if you use a client, but it's a way for TV companies to extort money from their customers. Same with the greedy HD fee and not being able to shut off locals anymore. I do understand a DVR fee because that is Directv technology and an "Extra," if you will. But I can stream many channels on my computer and phone for no additional cost. The client won't work without a Genie so it's not a receiver. I prefer the client over a second receiver because I can bring the OTA channels in the other room without splitting the antenna line more. I know that others don't share that view, but that's fine. You should be paying for an additional receiver, though, since you have one. I have a client that is worthless when the Genie is being stupid, so I won't pay for it (And, after a few phone calls and emails with that very point, I don't.)


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#14 OFFLINE   peds48

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Posted 15 May 2014 - 07:09 PM

You are correct to wonder because it's pointless, despite what the employees and fanboys will say. I pay for the service into my house, it's ridiculous to pay for additional TVs if you use a client, but it's a way for TV companies to extort money from their customers. 

Although I you have a point that I don't agree with, I would not necessarily use the word "extort" as you are not forced, or threaten to pay the fee. 


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The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


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#15 OFFLINE   CraigerM

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Posted 15 May 2014 - 07:54 PM

What if the $25 Advanced DVR Fee included the first Genie/RVU client? Then each additional Client was $6 a month?



#16 OFFLINE   peds48

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Posted 15 May 2014 - 08:47 PM

What if the $25 Advanced DVR Fee included the first Genie/RVU client? Then each additional Client was $6 a month?

huh??


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#17 OFFLINE   studechip

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Posted 16 May 2014 - 07:31 AM

What if the $25 Advanced DVR Fee included the first Genie/RVU client? Then each additional Client was $6 a month?

If you are referring to the $6/month fee for any receiver/dvr, it's already credited back on the first unit.



#18 OFFLINE   CraigerM

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Posted 16 May 2014 - 07:15 PM

If you are referring to the $6/month fee for any receiver/dvr, it's already credited back on the first unit.

 

 I was saying do the same thing for the first Genie/RVU Client also.



#19 OFFLINE   peds48

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Posted 16 May 2014 - 07:24 PM

 I was saying do the same thing for the first Genie/RVU Client also.

Why? AFAIK DirecTV is not a charity organization or non-profit


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#20 OFFLINE   damondlt

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Posted 17 May 2014 - 04:17 AM

Just to clarify, The advanced receiver fee includes your HD , DVR service as well as the MRV fees.



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#21 OFFLINE   studechip

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Posted 17 May 2014 - 07:21 AM

Why? AFAIK DirecTV is not a charity organization or non-profit

Of course they aren't, but that $6/month really is pure profit. They are already making money on the lease fee, and AFAIK they don't pay more in programming to the providers based on the number of boxes in the field. Or maybe they do. I always thought it was based on the number of customers.


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#22 OFFLINE   Laxguy

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Posted 17 May 2014 - 07:37 AM

Every box has a cost associated with it, and it's not just the hardware. For every 100 clients in use, they will get six calls a month, year in and year out. Each call costs the company, and it does add up. That's why RVU TVs also get charged a monthly fee. 


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#23 OFFLINE   studechip

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Posted 17 May 2014 - 09:21 AM

Really? I must throw that statistic for a curve then. I've called in twice regarding equipment in ten years.



#24 OFFLINE   peds48

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Posted 17 May 2014 - 12:10 PM

Of course they aren't, but that $6/month really is pure profit. They are already making money on the lease fee, and AFAIK they don't pay more in programming to the providers based on the number of boxes in the field. Or maybe they do. I always thought it was based on the number of customers.

the $6.00 is the lease fee so....


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Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#25 OFFLINE   Laxguy

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Posted 17 May 2014 - 03:50 PM

Really? I must throw that statistic for a curve then. I've called in twice regarding equipment in ten years.


No curve, just helps off set those who call in excessively. My figures were hypothetical, with a 33.69% chance of being 43.4% accurate....

I've called in no times regarding equipment difficulties.
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