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Guest Message by DevFuse

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Bogus caller IDs on new HR20-44 Genie

Genie HR20-44 caller ID

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6 replies to this topic

#1 OFFLINE   kurmugn

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Posted 17 May 2014 - 04:11 PM

Just had a Directv HR20-44 Genie installed, along with a mini-Genie for the bedroom. Immediately, and while the tech was still here, the TV began displaying a bogus caller ID "UNIDENTIFIED". There was no corresponding ID showing on our phone, and the phone did not ring. While on the phone, more bogus IDs showed up with no notification of an incoming call on the phone.  The tech saw these notifications, but professed ignorance of what could be causing this! Simply amazing, given the fact that this bug is a known problem with Directv! I have verified that the phone line is not plugged into the Ethernet connector.

Just for the heck of it, I plugged a DSL Filter into the wall jack, and then plugged the TV phone cord into that filter. After one hour, the bogus messages have not appeared. 



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#2 OFFLINE   slice1900

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Posted 17 May 2014 - 04:16 PM

Just had a Directv HR20-44 Genie installed, along with a mini-Genie for the bedroom. Immediately, and while the tech was still here, the TV began displaying a bogus caller ID "UNIDENTIFIED". There was no corresponding ID showing on our phone, and the phone did not ring. While on the phone, more bogus IDs showed up with no notification of an incoming call on the phone.  The tech saw these notifications, but professed ignorance of what could be causing this! Simply amazing, given the fact that this bug is a known problem with Directv! I have verified that the phone line is not plugged into the Ethernet connector.

Just for the heck of it, I plugged a DSL Filter into the wall jack, and then plugged the TV phone cord into that filter. After one hour, the bogus messages have not appeared. 

 

If you use DSL, you need a filter on every phone line except the one going into the DSL modem. Directv techs aren't going to be trained on diagnosing DSL related issues. Since most people are dropping landlines, and hardly anyone connects a phone line to a set top anymore, and some use cable instead of DSL, he may have to do a lot of installs before he ever runs into this particular issue.


SL5, PI-6S, SA-6AL 3xSWM16, 21 H20-100, 1 H20-600, 7 H24-700/AM21


#3 OFFLINE   n3ntj

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Posted 18 May 2014 - 12:20 PM

How does one clear the caller ID on the HR-2X DVRs?
HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200, HR24-100, 5LNB Slimline, AM21, SWiM 8 installed (MRV)
HR-2x Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.

#4 OFFLINE   jdspencer

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Posted 19 May 2014 - 08:46 AM

II assume that we are talking about the HR44, right?

 

Have you restarted the DVR?


DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#5 OFFLINE   hasan

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Posted 19 May 2014 - 09:02 AM

How does one clear the caller ID on the HR-2X DVRs?

Menu > Extras > Caller ID > Call Log : Select each call and you get the option to Delete. No mass delete available.


...hasan, N0AN

SlimLine5-SWiMLNB/DECA/WHDVR
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HR24-200, H21-200. Samsung UN60C6400 60" LED/LCD

DirecTV since 1995


#6 OFFLINE   n3ntj

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Posted 20 May 2014 - 11:32 AM

Since I've never deleted one, I probably have a few thousand.. not gonna worry about it as deleting each one will take a long time using that method.


HD Snob - "Friends Don't Let Friends Watch Cable".
Electrical/RF Engineer & Inspector
DirecTV Equipment: HR24-200, HR24-100, 5LNB Slimline, AM21, SWiM 8 installed (MRV)
HR-2x Configuration: Native OFF. Units OFF when not in use.
TVs: 2 Panasonic Plasma TV's each using HDMI (one 1080p/one 720p)
DirecTV customer since 1998. Plus HD DVR package w/ NHL Center Ice & MLB Extra Innings.
OTA Antenna: Homebrew UHF & VHF antennas w/ 30dB amplifier fed w/ RG-6 Quad-shield coax.

#7 OFFLINE   peds48

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Posted 20 May 2014 - 03:34 PM

Since I've never deleted one, I probably have a few thousand.. not gonna worry about it as deleting each one will take a long time using that method.

IIRC, the receiver will only hold 25 records.


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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